Alaskan Air Conditioning & Heating Phoenix

I have a service contract with Alaskan and it allows me to have 2 Simi annual unit inspections.
I've always had very good, consistent customer service from the Alaskan techs who have been out to perform this preventive maintenance.
This week Freddie came out for the 2nd year in a row to check both of my AC units. Freddie has come a Long way in his first year on the job and I think he does excellent work.
He performed the full inspection and provided me with a very nice visual breakdown and details of how my units are functioning. I'm happy with Alaskan air for their professionalism and happy with Freddie for his hard work and dedication to his job.

Freddie did an excellent job in servicing my AC/Furnace unit. He was on time, explained what he was going to do and did, and was a professional.

Jeff C. was the technician that showed up today, to do our summer maintenance. He was professional and courteous. Being someone who is not mechanically inclined, I appreciated the simple explanation and pictures of items that he checked. He was one of the best, that we have had come out from this company.

Earl responded ASAP when our AC went out in Mesa in Mid Judy at 111 degrees outside. We greatly appreciated his speedy, professional response and quick, full resolution to our problem! It is obvious he is knowledgable and has years of experience. We have been using Alaskan for our main home and our rental home and have been very happy with their service and specialists. Their dispatcher is also very accommodating and helpful!

Have had two service requests with this company, first experience was positive however 2nd visit the technician tried to charge my over $2,200 to add a sump pump for my basement ac unit. After further discussion he was able to adjust the drainage pipes and charged me $450. Approx. two weeks later the unit begins leaking again, I call to request a follow up appoint to see why this is happening again. Initially they say they can be out same day, I ask for an appoint in the morning which they agree to. I then get a call back 15 minutes later advising that they will not come out until Tuesday because all they did was adjust the drain pipes and not their issue but they agreed to look after much conversation. Then I was called back and advised that they would only come out for their $129 service fee even though they were out two weeks prior.
Poor customer service from Kelly on the phone and per their manager that would not get on the phone and would not warranty their work.

Tavian was our HVAC service guy and he was really nice, professional and knowledgeable. We have used this company for years and have no complaints. Definitely recommend.

I've been using Alaskan for a few years now, and I am very happy with the service. My service tech, Freddy, was upfront with everything and explained everything in simple terms.

AC died. Called Alaskan and within 20 minutes someone was here to fix it. Nick was great. He knew the problem before he even saw the unit. Fixed it within 20 minutes it was resolved. In less than an hour I went from having no AC to full AC. A little expensive but for rapid response service like that I cannot complain. Will definitely use Alaskan again in the future.

What great service and wonderful people. I’ve been listening to their ads on the radio and when my hvac system needed repairs they were kind and understanding. They explained all our options and completed the work quickly and efficiently. I wouldn’t hesitate to call them again when I have a problem. Great job!

Tavian Anderson has visit us today.
He was on time, super professional with kind also. He deserves 5 out of 5 stars!