Just Air LLC

James arrived promptly, he was very professional. He explained to me exactly what was going on and resolved the issue. I definitely will be calling again if needed.

I've only had one interaction with them, but it was a pleasurable one. They showed on time, assessed the problem, told me what fix was required and told me pricing. I'm military and they also proactivelynoffered a military discount (I was in uniform getting ready to leave for work). After giving pricing, then offered a 3 year service plan, which they would come out and service the AC unit twice a year, which I happily accepted. They made me feel comfortable and put me at ease. I trust them, and telling by all of the other positive reviews, I can be confident in this feeling. Overall, I'm very satisfied with their service.

Amazing company. Glad I chose them. They are very professional and great at regular maintenance. Very happy with them

I called many big names around Phoenix, I am sure you'd know who I am talking about just by seeing their trucks driving around. Neither of them could have anyone come out the same day and I am not going to be able to live in a 90 degree house with three dogs who were miserable and had no idea why they were. After frantically Google'ing AC people in Phoenix I came across these guys who answered the phone right away and said they would have a tech out in about 3 hours. They lied. He was there in about an hour! Took him about 3 minutes on the roof to determine the issue and they needed a part they couldn't get on a Sunday. I emailed them the next morning after a night of barely any sleep and got a response from Danielle immediately saying she was already on the phone with the parts company. When I replied to say thank you the next few minutes she emailed back saying they found the part and are on their way to get it. About 2 hours later they were on my roof fixing the unit, which is now blowing cold air on the disgustingly hot day. Well done, James, Danielle, and Bradly. Excellent and fast work! I will definitely recommend you next time someone says their AC is out and doesn't want to wait days to have someone come take a look!

James arrived and knew immediately that our drain was plugged causing our air conditioner to leak. He took the time to answer my questions and explain what he was doing. James was also right upfront with the cost for what needed to be done. Additionally, he cleaned up the area and our air conditioner is running smoothly.
We are very satisfied with the service.

Just Air, LLC is trustworthy, experienced, and on time.

I had an issue with my AC, and I called Just Air. A nice guy by the name of James M. answered my call, and helped me make an appointment. It was 108* today, so having someone nearby is helpful. My situation was VERY lucky as he was nearby and could assist me and my fiance. He was at our house in ~10 mins. Again, this is situational, as I called at the right time, and he had some time to meet us.

When James arrived, he had a card in hand (as this was his first visit to our house). He introduced himself, was extremely professional, wore shoe protectors in the house, listened intently to our issue, took an assessment, and took our systems symptoms into consideration.

He found the issue quickly, and was honest with us. No beating around the bush, and had our issue resolved in a very timely manner.

Better than the bigger names in town as Just Air does not have to up-sell or meet quotas. Just Air is a honest company, and WILL be calling them from here on out.

I would recommend to family members and friends.

I contacted Just Air to have an old unit inspected. Just Air was able to schedule us in in a timely way, and they communicated well. Bradly went above an beyond to be polite, thorough, and tidy during his inspection of our AC system (both attic and outside). The report he generated--complete with pictures--was just what we needed.

AC has been fine as we do take care of the mechanicals around the home.

Last year this time we decided to find a new Service Company and my wife searched and found a boutique, family run Company in North Phoenix called Just Air, Inc.

Their Owner James came and serviced the Unit while being understanding with our Covid concerns.

Just Air is truly family run which now includes their son Bradley as a service technician.

Bradley came out on time and began a very thorough spring clean and inspection and became concerned about the condenser motor. He also went into the attic to observe the air handler and check the settings ala the cooling temps.

He determined that we were very close to needing a new motor and we opted in. The sheer level of detail that Bradley engaged on & efforted was pretty amazing while honoring our safety concerns via Covid as a family member here is immunocompromised.

For a young man to have this level of understanding and emotional intelligence was very impressive and greatly appreciated.

It also follows what we had felt from last years’ service about the TLC and professionalism of Just Air.

They may not be even close to being the biggest service provider, but we would be hard pressed to find a better managed and run organization.

Charged me $100 for service call just to tell me they don’t have the tools to get into the electrical unit under the AC. This was 1 month after they charged me $65 for a “tune-up” and inspection that didn’t discover this problem. Will not use again.

UPDATE: Had Parker & Sons come out 2 hours after Just Air and they had the unit back up and running in less than 10 minutes. Absolutely zero need to access the junction box referenced before. On top of that, they charged $0 as a second opinion. I don’t think this is a name calling match anymore (James, the tech, called me a jerk via text because I left a critical review), I just honestly don’t trust Just Air’s work. They took my money and made no attempt to earn that money.

Excellent experience with Just Air. James arrived on time, was most pleasant and took care of our A/C problem efficiently. James is single-handedly restoring my faith in humans, honest, friendly, efficient and fair! I'm a customer for life and will spread the news.