Just Air LLC

Called at 8am and James came in at 9am. He spent only like 20 min to identify the problem of my suddenly stopped working AC system and fixed it right away. The price is very low. James is very professional and a very nice guy too. Thank you for the fast and quality work! I am super happy with your service.

Just Air was very responsive with great communication. They quoted me an upfront price and there were zero surprises on installation day. Everyone from the company was professional and I would definitely recommend them to others. I plan to use them for regular maintenance of our new system.

Provided excellent service for new AC system installation to replace old existing system at a fair price. Just Air has been my 'go to' company for many years as a trusted provider of great service at reasonable prices. I recommend them highly for any/ all AC system needs.

When my furnace went out, I called and spoke with a very friendly secretary who transferred me to James the technician immediately. He helped me arrange an appointment for someone to come assess the unit within 2-3 hours.

The technician, Bradly, was extremely kind and professional. He wore shoe covers to keep the house clean and fixed the problem with the furnace quickly. This company is great - I will be trusting them with all future issues!

I had been pleased with their service until today. The service call I planned on paying for to see whether our wiring could be updated to be able to use a Google Nest was charged as expected. We declined the rewiring as it would was out of our budget, but they charged another $50 in addition to the original service call price to "put stuff back together"- literally what it said on the invoice. That's exactly what the service call fee is for which I had planned for and agreed upon, and no further action had been approved. I don't appreciate the nickel and diming.

Quick response on a Sunday evening. James was able to identify the issue quickly and went through options with me. The repair was completed quickly and made for a stress free evening. After trying a few AC companies, I believe I have found one to rely on going forward.

When it gets cold, not MidWest/Northwestern cold, just 30 degrees, it gives up the ghost & we have to use space heaters.
They're still rude & sloppy, & I'm not a liar.
- Right after installation I would have given JustAir 5 stars for my full HVAC system replacement, since the A/C & heat both seemed to work and they cleaned up after themselves in the living space of my house before they left, & the cost of the installation was very reasonable & was an upgrade to my existing system.
- That dropped to 4 stars that night when I tried to watch TV in the house & discovered the cable was out on all my indoor TVs (with cables running through attic), vs. the working TV on my back porch (not through attic).
- That dropped to 3 stars when I went up into the attic to investigate the failure, discovering debris left strewn about & displaced insulation throughout the attic.
- That dropped to 2 stars when they returned to address my customer satisfaction issues but denied any possibility of their responsibility for knocking out the cable or displacing insulation, & refused to go in attic to investigate either issue & saying I was "trying to blame them for all the problems in my attic" (even though they're the only ones other than me that have been up there in at least 2 years), then stomped off yelling that I'm the type of customer that could never be satisfied & drove away.
-That should have dropped to 1 star the very next day after a service call by Cox cable co., during which the technician identified a broken pin in the incoming cable & traumatized outgoing cable from the splitter directly adjacent to the air handler they installed, which leads to the opposite side of house controlling all 3 malfunctioning TVs.
- I kept it at 2 stars, because I know that finding & solving that problem was beyond JustAir's capability, but the evidence of the damage & the timeliness of the house-wide malfunction confirms that JustAir caused the problem.
- I wasn't trying to get anything free or at a discount, I just wanted my life back to the way it was before JustAir came into my house.
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UPDATE: The owner of JustAir was the rude one. He understated everything in his response. There were 2 long lengths of PVC still containing stagnant water from the old system, and the bag of trash is what I gathered myself strewn all throughout the attic picking up sheet metal, zip ties, wiring, insulation scraps, 2x4s with nails sticking out, etc. (per pic.). I have accused them of breaking my cable, and Cox cable co. verified that they did. Yes, stuff happens, but they should take responsibility for it instead of using denial as their 1st line of defense and default customer service.

Great service. Thorough inspection to make sure everything was running well. Will be using them again.

Great job will recommend to anyone your service
Mr Hampton
Arizona u.s senator candidate

Had to make an emergency call on a Friday night when our air stopped working after a failed attempt at installing a new thermostat. They had our tech James out to us in only about half an hour & he worked through the issues until he found what was the real cause of the problem & got it fixed fast. Pricing was completely reasonable, response time was amazing, and the service quality was great too. Feel lucky that we had such good luck with a last minute "search Google for someone who's open" and look forward to using them for regular maintenance from here on out too!