Moore Heating

I needed to have a new furnace installed so I called Moore. I knew they had been around for a long time so I thought they should be the best. Man was I wrong. It worked pretty good for a year. Then it went out and we had to call them. We were over a year from the time we installed it. So. We had to pay about 200.00. For a new part, I thought they should last more than a year but I guess not. The last month I have taken 2 cold showers because it keeps going off thank the Good Lord my daughter knows how to start it now. We had the old furnace for over 30 years and only had a repairman maybe 8 times in that period. I thought the new one would last forever. I can not recommend Moore. Now I call a friend who is also a plumber.

EDIT / UPDATE: I am updating my rating and review on the issue below. Moore did contact us to try and straighten things out. They did contact the manufacturer and apparently the manufacturer now says that they will continue to replace parts, but not the whole water heater. Moore is going to go ahead and have that part on hand so that we do not have to wait for it to be shipped if it goes out again. They also are not going to charge us for any labor associated with fixing this part for the next 5 years. While I would prefer the model be replaced, I feel that this is the best resolution short of that.

We had Moore replace both our furnace and water heater about 3-4 years ago. We have loved our furnace (which is why I am giving 2 stars instead of 1 star) but our water heater has been nothing but a headache and Moore has compounded our frustration. Our previous water heater had never had any problems, but it was getting close to 20 years old so we decided to replace it when we upgraded to a new more efficient furnace. Within a month our new water heater failed, and while the part and service were under warranty, we had to live without hot water for 5 days while the part was shipped from the manufacturer back East. Within a year the same part failed again. Part is under warranty, but the shipping and labor charge is not. Again without hot water for several days, paid shipping and paid Moore to install failed part. The same part now fails approximately yearly. We suspect the igniter on this model of water heater is a faulty design (they no longer sell this one) and we suggested that the water heater be replaced with a different model since the same issue keeps happening and we are inconvenienced for multiple days every time. Moore did not agree. Moore was also unwilling to work with the manufacturer to try and get us an extra one of these parts so that the next time it failed we could replace it without the long wait. We eventually talked directly to the manufacturer and they indicated that they could replace the water heater if the local technician agreed and put in the proper order for it. Moore would not do this. And of course, Moore gets paid for labor every time this happens. We could have bought another new water heater by now with the labor charges. This summer it happened again and their technician discovered that it might have been caused by a faulty installation to begin with (they installed it) and then Moore had the audacity to bill us over $500 for the labor time spent troubleshooting the issue. I am extremely frustrated, unhappy with their service, and will not use them again. I will be transferring my annual furnace service to another company unless they rectify this issue. When you buy a new device from a company and it continues to fail repeatedly in the same way, to your cost and inconvenience, then I don't think it is unreasonable to expect them to replace the device with a comparable model - or at least to work with us so that we don't continue to pay money over and over for a known issue.

Called Moore Heating on advice of friend. Technician Shaun showed up on time, performed the necessary repairs, and the boiler was up and running. He explained the process thoroughly. Two days later I had to call again because two other parts decided to fail. Shaun again showed up and took care of the issues. He was thorough, on time, and very professional. I won’t be using anyone else. You have a heating problem call Moore Heating. They’ll take care of you at a fair price. Thank you.

Moore heating worked on my leaking boiler, I called them after another heating company for 3 weeks after seeing my boiler did not give me a quote or return any of my phone calls. Moore heating was very responsive and their customer service (Veronica) was excellent! In 3 weeks not only did they give me a quote they ordered parts and got my boiler fixed. Jason called manufactures and found what was need for warranties on parts on his first visit to house, the part was ordered and received in a week and then fixed the following week. They kept me informed thru the complete process. I would highly recommend them! Thank you Jason and Veronica!

Moore Heating installed a new Weil McLein boiler and hot water tank for me in 2007. More recently they responded quickly to a call for possible servicing of my Avalon gas fireplace insert.
They are scrupulously honest and I have been satisfied with their work 100%. I chose them because others had had the same experience.

our hot water and heater went out so we called them by to check what was going on. they said they were both broken and we needed all new stuff. turns out we forgot to pay the bill so we got our gas shut off. then telling us that our stuff was broken and not even considering that we might not of had any gas is not professional!!!

Called in for service due to having no heat, the boiler appeared to not be getting gas. They quoted me service that day, but it might be after 5. I authorized the overtime. Nobody showed up, and no phone call was made to let me know they wouldn't be making the service call. When I called in the following morning, a different person answered the phone, and told me they could get to me today, but gave me a higher price rate, and it still may not be until after 5. No apology, just excuses, and a complete lack of customer service or nicety. Therefore Moore Heating gets 1 star for having no customer service, dishonesty, and the different price quotes from different dispatchers. I decided to cancel the service call, found another company that had customer service skills.

I read some negative reviews about these guys, and so I didn't call them right away when my furnace needed cleaning. I called Mountain Mechanical, instead. Mountain Mechanical came out, checked out my furnace and said it was overheating because my air conditioning coils were caked with dust. Since Mountain Mechanical doesn't work on air conditioners, and they weren't able to refer me to any businesses that dealt with residential air conditioners, I called Moore Heating & Air Conditioning.

The good:
The technicians were great. They have pretty decent technology-- we were able to send pictures of the dirty coils, and they emailed me my invoice right from my garage. They showed up when they said they would and called 20 minutes in advance. The technicians were nice, and they even left the extra coil cleaner so we could do it ourselves next time. I can't comment on the other negative reviews except to say that it seems like Moore Heating & Air Conditioning seems to have improved greatly!

The not-so-good:
The woman who answered the call was condescending when I explained that my air conditioning coils were preventing adequate airflow through the furnace. She told me that I probably didn't have an air conditioner because it's so rare for Alaska homes to have air conditioners. I had to tell her about 3 times that I have an air conditioner, even though it's rare in Alaska. She just refused to accept the first couple of times I told her, and she asked silly questions like, "Are you sure it just isn't a cool fan setting?" She didn't believe me until I told her I have a big boxy unit on a square pad outside of my garage that keeps my house at 55 degrees all through the summer.

My rating: 4.8 stars

Moore Heating installed our energy-efficient furnace about a year ago and I'm happy to say it's working fantastic. Tom did our estimate and was very honest, making sure I knew we didn't NEED a new furnace just to save money on our heating bill, and letting us know that upgrading our water heater wasn't worth the cost.

Tony did the actual installation, and the guys were on time, respectful to my wife (who was home alone), and cleaned up after themselves. They even installed an extra outlet and helped her fix our gas fireplace free of charge.

My only concern was that after the installation we noticed a loud(ish) humming noise. When we called Moore heating, they sent a guy to examine the issue, and he said the furnace wasn't able to suck up enough air because we only had one intake vent. Tom came over the next day and said we just needed a bigger vent, so he measured out where the wall needed cut, ordered a new vent, and asked if I wanted him to send someone out to install it (which wasn't necessary, so I declined). Both visits were free - I just had to pay $30 for the new vent. Granted, it would've been nice if they'd noticed the intake issue the first time around, but considering that was their only mistake, and they fixed it quickly (and for next to nothing) I was most impressed.

I would definitely recommend these guys (especially now that I've met some of their competitors).

I called Moore Monday morning because my boiler relief valve was trickling water. They said they would try to work me in today. They called back in about 10 min and said they could come immediately. The technician showed up and quickly replaced the relief valve and expansion tank. As well, he gave me a quick lesson on the operation of the system. They will certainly be getting my business in the future.

Note that before calling Moore, I had contacted three other service companies. The quickest any could get here on normal non-overtime was two day from now.