Moore Heating & Air Conditioning Inc

Called Moore Heating on 1/30/23 because our furnace stopped working sometime in the middle of the night. They told us they could have someone out later in the day between 2 & 4pm. Jake arrived promptly and got us back up and running in no time!! We are very thankful they were able to fit us in on such short notice!

Probably the worst experience we have ever experienced. Agreed to come back to complete the work that was needed. Arrived a few days later, did not complete the work agreed to and then gave a new estimate with three times the price for the same work previously agreed upon. Needless to say they failed to return phone calls. The benefit of the doubt has expired!!!

These guys work fast and have great prices. I had them come out to fix my freon line after I decided to stick a nail through it. They fixed the line, purged the system and were flexible about fully refilling the system in the middle of January (don't use AC in the winter).

The next event was my hot water heater dying and they were able to come out the same day and save us. Thank you so much James and Jeff!!!

Moore Heating & Air replaced our furnace in March and came back out in June to help on a/c unit maintenance. We are very impressed with the knowledge and competencies of their technicians. Always offer great maintenance and cost-savings tips. The owner made sure we were well-taken care of too. Outstanding local company - highly recommend!

Our furnace inducer fan went out on Friday night and we woke up to a house in the 50's and dropping. I called our local HVAC company in Parker, who said that since I was not a Gold Member, they would call me back on Monday. I called Moore, and within a couple of hours, Carlos had stopped off at the supplier to pick up the parts (they are normally closed on the weekends), arrived at my house and was done with the repair and testing by 12:30. Carlos was knowledgeable, professional and did a great job for us. From now on, I will call Moore first!

I can't recommend this company enough! They were able to get out to us quickly with our broken AC and fix it within a day. Carlos was amazing, friendly, and knowledgeable in every way and we will definitely be using them again for any HVAC issues in the future

My furnace was blowing cold air after a really cold night. I called to have a technician come out and they scheduled me in quickly. The technician spent a significant amount of time trying to troubleshoot the unit and clearly explained what he was seeing.

After walking me through it, he gave me my options. After asking a few clarifying questions, he honestly gave me a less expensive option that would work given our needs. That move alone made me feel more confident about my decision of using this company. They got me scheduled for the next day.

Day of installation, they showed up on time and were courteous and respectful. Both wore masks 100% of the time without me having to ask.

They kept us informed as they were working as to their progress. At the end of the installation, they walked us through the installation and what/how we take care of our new furnace. The worksite was cleaner than they found it.

We couldn't be happier and will use this company again.

Shout out to a fantastic HVAC company that serviced my furnace. I want to remind everyone to do this on a regular basis, this is an important component (the most important in my opinion) of your property.
If you need repairs, I find them to be reasonable, extremely knowledgeable & trustworthy. Jake called me to give an ETA, he went way above and beyond. I am very impressed.

Moore HVAC is superb!!! We had our heat go out on Friday and they came right out to examine the furnace. Needed a control board. “Jake” was so professional, informative and super helpful. He left us with 2 space heaters while he went to pick up a new part on a Friday night! He could have returned in the morning but he was concerned about our overall lack of heat. He came back within the hour and replaced the faulty part and our furnace was working again! He checked everything out and provided me with additional safety information about our tankless water heater - which we will have addressed by Moore HVAC asap. Moore HVAC is the real deal. They care about their customers. I highly recommend Moore HVAC for all HVAC needs. They really know their stuff, they care, super professional and honest and being a local family-owned business, I want to support that on every way.

This business lacks quality customer service skills and professionalism. Took them over 12 hours to get someone out to us to fix our furnace. They missed 2 separate time window slots they committed to make and then when they arrived, tried to hit us with an absurd cost to fix amount including overtime and weekend prices when none of those things were mentioned when scheduling the appointment. Jill at the main office appears to be as overwhelmed with her job as I was dealing with her poor service. NEWS FLASH: CUSTOMERS WILL PAY FOR GREAT SERVICE AND RELIABLE SERVICE, NO MATTER THE COST! Please get your establishment together. Thanks