Allied Heating and Air Conditioning

I moved in a new construction few months ago. I turned on my AC first time yesterday. The AC was cooling the house but was making a lot of noise outside. Since I have a warranty on my house I thought that I will have to contact my warranty next day to have a look at. It was a moment of UGH! there is is another issue to deal with. I am single mom so there is a lot to deal with every day. Suddenly I hear knock on my door. Allied was doing some work in my neighborhood! Cory from Allied told me that he turned off my AC because there is something wrong with this and offered to check my AC! There was some element that was blocking the fan and was making a noise. He fixed it for me as a courtesy!!!!! I am so grateful for such a kindness! You don't see that anymore these days! Cory! You are my angel. It was a perfect moment for someone to help me with something. I will always call you for service. I am so grateful! I will tell all my friends about you. Outstanding customer service! Thank you soooo much!

Brand new build install and there were multiple issues from the get go and they never returned to address them. We called and called. We were promised a tech over and over but nobody showed up. The Furnace blower wasn’t configured to know that an AC Unit was attached as well as no coolant in the AC. Now we are left with a mess on our hands due to the poor workmanship and unethical business practice of Allied. I cannot recommend them and I cannot do business with a company that won’t fix their installs when given over 10 days to do so.

I most certainly do own that home. I’m on the loan on the title and it is listed as my residence.

Erica is my wife. She also is a proprietor of the home. Shows how disconnected you are. My mother is Theresa. A 72 year old widow that your company hung out to dry. It was over 10 days of daily commitments from you and your staff.

Also we are told you were at our home taking pictures after hours? I would like to know who and when this stalker behavior occurred.

This is a big problem as you cannot void our manufacturers warranty and Richmond warranty owns the schedule of trades such yours. If you all want to call yourselves that.

Again 72 year old widow with allergies and Ashma went over 10 days which caused a major health issue.

I just want all to know what kind of business you run and what kind of business ethics you operate by.

I’ll be calling in to chat with you further about the unsolicited phone calls and stalking.

Allied installed our AC unit. It never worked properly and they never returned to fix it. We have a full warranty but Allied doesn’t have good business ethics. They never came back and fixed our defective AC unit. We called them daily for weeks as it was an emergency.

I can't give enough credit to this company. A simple mistake did not turn into the headache I was expecting. That type of service is unheard of these days. I can honestly say this company holds very high standards of customer satisfaction. They went above and beyond to make sure the issue was taken care of in a very professional manner. If you are building brand new or having any type of service done to your home I would highly recommend Allied!

I bought a new home and this company installed my system, first off they didn't properly install pieces of the system. Not only that my furnace wouldn't work correctly because they didn't properly commission the unit. I have been in the industrial/commercial hvac industry for 20 years so luckily I was able to notice these issues. The worst part is when I called them out they had the attitude if I was so good that I should of corrected these issues on my own. Hmmmmm I bought a new home and I'd expect the system that I paid for to be correctly installed. Unfortunately this wasn't the case. But they did respond to my concerns and fixed the incorrectly installed system pieces , although I did need to recover the refrigerant and go a proper evacuation and recharge the system after their repairs because it still wasn't running properly. I waited for a year post moving in to post this just in case something else came up on my warranty.

The techs are very nice, no complaints regarding technicians! We bought a Richmond Home 2.5 years ago and have had consistent issues with the furnaces and air conditioning. We had a third party come out to look at our air conditioning and found a leak that they felt was covered by warranty. I called Allied to discuss this issue and they apologized for all of the times they had to come out to the house and said they would make it right and replace the coil that was leaking. The techs came out to house today to fix the coil that was leaking (videos to show) and I received a call from someone at the office (don't know her name) and she was extremely rude, telling me that she's "pulling her guys off of the job" because the 3rd party damaged the air conditioning. She claimed that the 3rd party broke the damper, overcharged the system, that there wasn't a leak, and said something about damaged wires. She told me she was going to charge me $198 since they came out and it wasn't covered by warranty. When I said I would not pay $198, she said "well I told you I'd charge you if it wasn't warranty but I guess I won't charge you". Not sure why she felt that her approach was the best way of handling the situation. It's Allied not installing the HVAC systems correctly and not standing behind their work. Not only is Allied not standing behind their work, but her approach to the situation and their overall handling of customer service is disgusting. This was such a disappointment after 2 years of disappointment. Please think twice about working with Allied!

Tech was super conversational and pleasant. Explained everything to me in simple terms. Quoted me for less than the actual cost, but honored the quote.

Horrible customer service called on 6/19/23 said be here in a few hours didn’t show so I called back said he be here at 6/20/23 at 8am didn’t show called back at 10 on 6/20/23 said guy was coming I said can I could I be sure or should I cancel he responds says cancel cause my attitude this service is worse than pig with lipstick

My husband called multiple times to have a tech come out to our house and look at our heater. He was told each time a tech would be contacting him asap. It has now been over 5 days and still no call. We were able to call another local business that came out that very same day and was great! I wish we could review Allied actual service but we never even got to see a tech let alone have them perform work. Be wary if you are looking for quick + responsive service!

Just got off the phone with them about 20 minutes ago. After waiting on hold for 10 minutes, a woman picked up. I wasn’t able to catch her name, but she was rude and snarky. I called because our AC unit went out on Friday. We called them yesterday and they assured us a technician would give us a call. He never did. So I called today to check the status, and was sorely disappointed by the customer service rep. She was rude and snarky, informing me that they wouldn’t get me in until August 11. When I asked her how they could expect us to go almost a month without a working AC unit, she rudely said I am no longer obligated to wait for them and to find someone else. I’m nine months pregnant with a toddler. This is our home and we have no place else to go. Don’t waste your time with a company that lacks any sort of empathy and doesn’t even train their customer service reps in the proper way to talk to people.