Shackelford Heating & Cooling

I needed to replace a 36-year old furnace that probably wasn’t going to last much longer & an equally old AC unit and emailed a couple companies for estimates. Mike (the owner) came out and was very personable. Courteous about masks, shoe covers, and gave a fair assessment of the scope of replacement, costs, limitations, and the options. I was emailed a copy of the estimate and my options.

I ended up going with a pretty basic 2-stage furnace and AC unit (the AC unit will be installed once the ground is no longer frozen). They must have had a cancellation because I got scheduled quickly for the furnace replacement.

Mike (the installer, not the same Mike as before) arrived at 7 am on the dot. Also very nice, checked if it was ok to block the driveway with their trucks, asked about covering the stairs, and began to get to work. Jim joined him a short while later. By about noon I had a new furnace with air purifier, the old stuff was hauled away, and Jim walked me through the new thermostat. I was also shown the furnace itself and basic info about it.

They left the basement and stairs far cleaner than when they started.

It’s been less than a week, but I am delighted with the new furnace. It has made a huge difference and is consistently warming the whole house in a way the old one just couldn’t.

I would absolutely recommend Shackelford.

My AC went out the second hot day of the year. Just a simple fan capacitor replacement, but every HVAC place is obviously slammed with jobs. Shackelford was able to come out the same day we called, friendly service, no emergency rate.

These guys are top notch. Our furnace went out after hours while I was out of town. The owner came over late at night to try and fix it, left heaters for my wife and 4-month-old, and came back at 7 am the next day with a new furnace. Appreciate the folks that work here, they were there when we needed them most.

I've been using Shackelford Heating and Cooling for 10 years now, and am very happy with their services. Whether it's replacing AC systems (two different houses now!) or replacing a furnace, they are always attentive, fast and easy to work with. I schedule maintenance with them yearly on my systems and they keep everything running perfectly. Highly recommend!

We have used Shackelford twice this year and both times they were fantastic! Our AC went out at the hottest week of July. They gave us quote much lower than others and did a great job. Our furnace went out in November and they responded quickly and it was repaired in 15 minutes! Very customer friendly and customer focused.

It was time to replace our 18-year old furnace, AC, and thermostat, so we decided on Shackelford, based on good reviews from neighbors and friends. We also liked the idea of dealing with a small local company.
We received our estimate quickly, with a fair price; the replacement was done efficiently, with three techs finishing it up in about half a day, all wearing face masks and observing appropriate social distancing; and most important, they were very tolerant of our loud obnoxious dog.
Jim, the lead tech, did a great job helping me set up the new thermostat and teaching me how to use it. When a glitch developed with the outside temperature sensor about a week after installation, Jim was back within a few hours of my call. He checked the wiring and replaced the faulty sensor in no time, again being very tolerant of the obnoxious dog.
I am happy to recommend them for heating and air conditioning needs.

On Sunday night, our furnace went out. After nearly three weeks of subzero temps, we almost made it through the polar vortex, but on Monday morning the boys woke up a little blue. Around 6:00 am, I called Shackelford Heating & Cooling and they had a technician at the house in about 15 minutes. Our furnace was shot, but they worked quickly to find a unit that worked for our home and our budget. It was a very cold day, but they had the heat back on by 2:00 pm.

I can't recommend the company enough. The tech, Jim, was courteous, forthright, and he was also good with the dog and the loud, cold kids. I highly recommend this company.

They showed up almost immediately on the same day, were able to immediately diagnose the issue, and came back with the new part to be installed within an hour or two.

Customer service from the office and the technicians was excellent. I'm stunned with what they were able to accomplish within just a few hours.

Our 1980's AC was clearly on the out and Shackelford came within days to replace it. We decided to replace the furnace at the same time as well.

They were prompt, very nice and professional, explained how everything worked which I appreciated as a nerd and DIYer, and finished by noon. The Carrier AC has been working much more efficiently than our old system and I feel very confident that the AC and furnace were installed correctly and safely. Definitely would recommend working with them again.

We had Shackelford come over to provide an additional quote to our basement remodel and they were fantastic. They were honest and took the time to explain their recommendations for our home. Trustworthy and a great value these guys are awesome. If you need HVAC in Madison call up Shackelford.