A-1 American Services, Inc.

A-1 representative, Jeremy, responded very quickly to a leak in the slab. He arrived on time and gave a text notice that he was on the way.

He assessed the situation and capped off the pipe to prevent further leaking. This was a quick and inexpensive fix. He also removed the water spigot connected to the faulty line and capped it.

He then applied a T spigot on the inlet pipe to the hot water heater. This fix provided a source of water for the front yard using a garden hose connection.

Both solutions fixed the problem and we're done professionally. I appreciate the fast response and professionalism by the A-1 representative. The solutions saved further water damage and inexpensive fixes.

At 11pm at night my husband hammered a nail into a water pipe. We called several places.The next morning we got a call asking if we still needed assistance. We were able to set up an appointment between 7a-10am.Mike called us when he was 10 min away.He was so friendly and and fixed the problem right away.It didnt even break the bank and he recommended someone to come out and fix the dry wall .My husband and I were so impressed.Thank u so much!! We will always recommend.

This company has the worst customer service. They fixed a leak in a water line in our yard a couple years ago. We noticed water on the sidewalk and low and behold we have a leak in the same spot. It is supposed to be a 24 hour service but never got a call back over the weekend after several messages. I called this morning and one of them called and said they would be here in an hour. He showed up two and a half hours later. Was here briefly left to go to Home Depot came back was here a while and left agai. For a little bit. When I got home at 4:45 he was wrapping it up for the day and said he would be back in the morning. Was told when he got here he would finish the job today. Assures me we should have no problem using the water in the house which was not the case. Water did not work in the house. Look outside and it is flowing everywhere. I call the company then had to call back an hour and a half later before the plumber finally calls me back just to tell me he can co e out and turn the water off at the main so it is no longer flowing and he would come back in the morning. I call the company back again and leave a message to have a manager call me and they have the same plumber call me. If this is the way the managers and owners want to run a company I would not recommend them. We now have no water in our house and a flood
in our yard out into the street and they just leave it that way.

UPDATE:

After speaking with the owner of the company the same evening of this review. They sent a couple different plumbers out the very next morning. They made sure we were taken care of and did an amazing job through the whole process. Thank you again for a job well done.

A1 American and John and his associate were amazing. I had a slow draining sink. I had used my home warranty service first which was a total bust because they said my service wasn't covered.
After I found THAT out, I called A1 at 1pm and they were at my house by 4:30pm same day! I had been told by the first plumber at my house that the only option was the roof and that he had to cut my garbage disposal off to get at the pipe. Then he bolted.
When I told that to John Mc. of A1 American, he said, let us see, we've been doing this a long time. And sure enough, just an HOUR later my sink was running fine. I'm so thankful for A1 American and for John Mc. I would absolutely recommend this company to anyone!

From the start to the end everyone I spoke with was very kind. I had an emergency water heater replacement job needed. Rachel took my call and she was friendly, understanding and extremely helpful. Jon completed the work at my rental property and kept me informed the entire time. He was able to give me amazing recommendations and a great deal. Matt at the office was also very helpful when I made a quick call about something to the office. Thank you A-1, I will definitely reach out again if needed.

I have not had the best experience with this particular contractor. I will not name the technician that service my equipment but he was not polite and his customer service was trash. Talking to management wasn't any better and my issue never got resolved. (Thank you for responding because the full story is such. Not even two years ago my 94 year old grandmother got you guy to install a gas package unit. Not even 30 days after the installation the compressor went out and instead of taking the unit out. Your company convinced my grandmother in the middle of June that replacing the compressor was the best option at that point and you could be out next day to replace the compressor. The other option was to wait two weeks until you could send someone out to take the defective unit out. So of course she said replace the compressor to get some cooling. Fast forward to today and your company again with poor customer service wanted to charge my grandmother for a disconnect box that should have been replaced at the time of the installation of the package unit, the front desk representative hung up the phone on my grandmother, and TC a technician told me that he did not feel the need to give me a courtesy call when he was in route to the property. So yes I refused service from this pass poor company)

John S. did an excellent job replacing my toilet cut off valve as well as the fill valve and flapper seal. Very professional and courteous.

I called somewhere else first and they said next available appt was in 6 days. I had a clogged toilet and couldn’t wait 6 days. So I called A-1 American the lady on the other end was so nice!! They had someone at my house within 2 1/2 hours! The serviceman, David, Was OUTSTANDING! He was very kind and courteous and took care of the problem quickly and efficiently. Then he went back in after he was done and cleaned up after himself! I will most DEFINITELY use A-1 America again for any needs that they provide. 5 stars in my book!!

We purchased a new AC unit from A-1 American and their service has been excellent. We would like to specifically recognize Mike for going above and beyond to get out to us even over a holiday weekend. He came out to make sure our AC was working (which it was) but the issue was on technical set up of our Nest as we couldn’t adjust the schedule. We tried to work out the set up on our own but when we asked him to come out again just to help us with the set up, he was very accommodating. We thought we needed a new Nest unit but did not once he was able to help (although he was going to replace if we did). He is very accessible via text and worked around of schedule, which is greatly appreciated. We would highly recommend A-1 American!

I had my water heater leak in my attic and A1 was there to answer the call. I had Jeremy and Chaz arrived at my house within the hour to diagnose and give an estimate within 10 minutes. They were willing to do the job right then and there, but we decided to get it started first thing in the morning. Customer service, knowledgeable, and professionalism is the best way to describe these two technicians. The job was done within 5 hours and looked fantastic. It's good to know there are still people that take pride in their craft. Will definitely be doing business with A1 again.