A-1 American Services, Inc.

Proceed with caution!!! My husband called to this company to have them check a gas leak that Virginia Natural Gas had detected, and identified a possible "bad" safety control switch. We needed a diagnosis and estimate on the safety control switch. We got a "salesman" appearing as a technician. The guy did not bring any tools into our home, with the exception of a ladder. He went into the attic where the furnace is located. His "assessment" was telling my husband that the furnace was manufactured in 1993. He then tried to sell my husband a new furnace for $4,500. My husband asked about the "bad" safety switch. The salesman/technician would not discuss that issue. Everything was about big ticket sales for him. He then, tried to sell my husband a new furnace plus an air conditioning unit for $8,500. My husband told him that our a/c unit had been replaced less than five years. The salesman/technician continued pressing my husband about the purchase. He presented invoices for my husband to sign. Of course my husband declined and told the guy he would get a second opinion. Lastly, my husband was quoted $85 over the phone for the service fee. the "technician" tried to charge my husband $97 for the service fee. In the end we wasted $85 for nothing. We've gotten a second opinion from a trustworthy company. This company conducted a thorough check. Thankfully, we do not need a new furnace or a/c unit. Thank God there are still honest people out there!

They came 3 times within 2 weeks and repaired the HVAC. The 4th time we got a new unit. They reduced the cost of the unit by the costs of repairs. The technician was professional, friendly and timely. He even called the day after to check on the system and our satisfaction.

This company was great! Although I have a home warranty, they could not find a contractor who could work on an Apollo unit. I had to outsource and called A-1 American as I knew they could. They came out on Friday before the holiday and was back out on Tuesday for install. Kevin and James came out to find out what the issue was and checked everything. Marcus and James were back on Tuesday for install. They stayed until they knew it was working. It was 92 in the house and thanks to this company and the teams, we now have AC. I also have to give a shout out to Meg for her working with us to get the team out sooner rather than later. Thank you A-1 American!! You rock!!

Called A-1 because we didn't have hot water coming out. They said someone would be out by 2pm but nothing til after 6. The guy showed up looking pretty rough not professional. He proceeded to check the water heater and said pilot won't stay on. Quoted a repair for parts that were not needed and a 800.00 service. Turns out the unit was working and is still under warranty which they installed by the way. He flat out miss diagnosed the issue. I called to speak to a manager but haven't heard anything back. I'm just glad I got a 2nd opinion before forking over money.

I required a total AC upgrade and duct work replacement this summer. It was estimated to be around $11k. I called around, and the prices were fair for the amount of work required. It was a lot of work...

The initial install from the time I arranged for everything to be done and it actually being done was not exactly speedy. My home was a pleasant 94 degrees inside for about 10 days. I purchased a portable AC unit so I wouldn't unexpectedly come home to baked felines. There was no offer for a service of renting a portable AC unit. Just know that going in when it feels like the crust of the sun has entered the atmosphere outside of your home...and inside for that matter. It was cheaper to buy the unit than find a hotel that accepts pets in the summer time around here.

The ductwork install I knew was going to be a hot mess. My attic entrance is probably in the most ridiculous location ever. The 1960's architects that designed this particular gem were obviously not paying attention to practicality. The removal of my old ducting went surprisingly quick, but it was surprisingly quick because they didn't clean up after themselves very well. There was fiberglass in my carpet outside of the attic entrance, all the way down the stairs, and they left trash bags full of old insulation in my driveway. Not a huge deal in the short term...but then things got interesting.

During the AC/Ductwork install fiasco, they knocked plaster away from my air inlet vent. Probably because they were trying to beat the air inlet cover into place. I'm not averse to people using hammers bend their frustrations on inanimate objects to do their bidding, but in this particular case that hammer was used in excess. I actually thought they were going to replace that particular part, but they did not. So when I complained that it looked like the entire cast of Ocean's 11 came by with a crow bar and pulled the corner of my vent duct inlet out thinking I had a stash of casino winnings in there, the ductwork guy said he couldn't do anything about it because that's how it was. 3 months later, and several patient but also snarky phone calls later, I may finally have a plaster guy coming out to the house. Maybe it's been 4 months. I don't remember, it's been a hot minute. The contractor also cut an old filter in half (that had been chillin' in my attic for more than 10 years) and laid them side by side in my air inlet, because the one he installed apparently wasn't correct. He cut the air inlet cover to fit in the opening and beat it into place with the aforementioned hammer, so it still looks like I didn't pay $11k for his services. I can't use the original opening levers for it, because he cut them off and screwed the cover into my wall. Convenient.

When the electrician arrived during the AC install, he performed some sort of space magic on my gas heater thermostat and it disappeared, never to be seen again by all of mankind. Why he removed it, I will never know as it is a separate system altogether. A month after my AC was installed, they finally replaced my missing thermostat.

A week after my AC install, my living room starting snowing fiberglass insulation like a Chicago blizzard. A few days later, some guys came over and rechecked all of my ductwork connections, cleaned out the exhaust vents in my ceiling, and swept behind my couch.

All in all, kind of a horror story. There's a bonus star for friendly (albeit not adequate) customer service, the fact that the AC unit actually works, and a good warranty program. Minus stars are for poor quality assurance, and not prioritizing the completion of work after the unit is checked off as installed and is paid for. And by "not prioritizing" I actually mean "it's going to be a few months before they care enough to come over and fix what they broke." Their follow up with install issues is actually trash garbage and should be evaluated within the company to fix it...fair price or not, waiting months for resolution because they hired poor contractors is unacceptable.

The technicians were efficient and professional. They almost had to postpone my service due to a storm but made it here and completed the work in a very timely manner. Kevin and James were knowledgeable and used exactly the right materials and tools to complete the work. I was very satisfied with the work, not to mention the attitude, professionalism, and skills set of both of the technicians. Great job!!

I called A1 American for a water heater replacement and was assisted by a gentlemen named TC. He was with me through the whole process: cost analysis, delivery, installation; he did it all. His communication was superior and his workmanship unmatched. The entire process took only two days and now my family is back to enjoying the comfort of hot water. I highly recommend TC and his company! A+

Totally satisfied with the entire experience. Jake, the technician was very friendly, extremely knowledgeable and expertly affected the repair in a timely manner. I'll definitely be using A-1 again anytime the services they provide are required.

My AC went out in the middle of the heat wave. I called a lot of places and none of them could get out the same day. Jake at A-1 America went out his way to ensure my AC was up & running. He was highly professional, concerned for my cost and exceeded my expectations. I will call & request Jake anytime I require service in the future & I highly recommend anyone in need of HVAC repair do the same!

Kevin and James were so awesome & professional! They really saved the day, of course AC units go out in peak heat! They were on time and were able to fit is in their schedule to repair our unit. They had to leave to get a part and came back right away. Great service! Would for sure use again