A-1 American Services, Inc.

John Souza, who worked on a bathtub leak, was very professional and efficient. I was charged a fee that was very reasonable as well.

I would definitely call A-1 American Svc again due to the great customer service provided by John and reasonable fee charged for repairing the bathtub leak.

Jeremy Shacklette Helped us identify the plumbing issues we had and fixed the backup that was happening in the house. I would recommend Jeremy to any and everyone. He is an amazing professional and I would have him do all future jobs for me and my family if possible. You couldn’t ask for a better employee.

Days before Christmas there was a smell that came through our heater, we called A-1 American and TC came out to take a look. Unfortunately at that point he wasn't able to find anything wrong. Christmas night our heater stopped working. We called A-1 American back and they sent TC back out to us on the 26th. He diagnosed the problem and we asked if it was possible to repair rather than replace, he said he would do what he could. Come to find out the unit we had was from a company that went out of business 7 years ago, he remained determined to do as we asked and he searched for all the parts. He was able to locate all the parts but the price ended up being just a couple hundred less than the price of a new unit. We decided to get a new unit instead. TC was very straight forward about everything with us, and we appreciate that very much.

Marcus came with the install crew. There were several people in and out all day taking out our old furnace and installing our new one. At around 6 pm he was the last member of the crew still here and he was bound and determined to have heat for us that night. He was working on it until around 8 pm, but before he left he made sure the heat was working. Unfortunately something happened and it stopped working in the middle of the night. He had been honest with me about certain parts of the installation that hadn't gone quite the way they should have and he assured me that even though the install wasn't done, he would be back out to finish it the next day. He was here first thing the next morning and got everything working just the way it should. He had also explained to me that in the installation process a piece of our ceiling was broke and that they would send someone out to fix it for us.

Aaron came out to fix the broken drywall in our ceiling and he did more than I was expecting. He did a fantastic job, and he even took a look at our outdoor unit that had started making noise a few days before. He was able to fix the noise problem, and highly recommended that we get our unit serviced in the spring to keep it in good working order. Which we plan on doing.

We are very pleased with the honesty, pride, determination, and work ethic all three men showed us. Not only does it reflect highly on A-1 American for having such outstanding individuals on their team, it reflects highly on them as individuals, and I would highly recommend TC, Marcus, Aaron, and A-1 American to anyone in need of heating help.

Jeremy Shacklette and his assistant expertly diagnosed our waste drain problem and re-piped several sections and tie-ins under the house. They arrived on time and worked diligently until the job was completed, keeping me informed every step of the way. Fair price; clean and neat work. Jeremy knows his plumbing and I highly recommend him.

I called A-1 American Services because I needed my laundry tub clog issue taken care of. Keon came out & never tried to do anything. He told me that he would have to remove the trap & bring a machine in that would cost me $685. I could not believe him! He kept pressuring me to sign a blank contract in two places. I told him that I had already signed once for the service call. I told him that I would have to get advice from my son & he could come back another day. He told me that I would have to pay another service charge & it would cost me $385 an hour when they came back. I called my son & he told him they would honor it if they came back. He started filling out the contract while he talked to my son on the speaker phone. I called them back on Aug. 5 & spoke with Matt. I asked for the manager & he told me he wasn't sure if he was there. He got my name & address. He said he caught Ray (his supervisor/manager) as he was going out the door & that Ray would call me back. I then asked for the owner & he wouldn't give me a phone # to call - only that his name is Skip. I told Matt that I was going to report them to the BBB ( which I did). He said he would call Keon & call me back. It is now over 5 weeks & I still haven't received any calls from any of them. My son came over & disconnected the "p" trap, used needle nosed pliers to pull out a golf ball sized lint ball. He also ran a 15 foot sink snake & the line is perfectly clear. My son said the plumber should have easily fixed this! I didn't call him in the first place because he is very busy with his two businesses & I figured a plumber was needed. I shouldn't pay for him to drive over here to quote an insane price without attempting to fix or diagnose. I did not receive any service - he could have done what my son did & I would have gladly paid more even though the $78 "service charge" should have been sufficient! They are scammers & I just want to warn others.

My husband called them to come out to check our water heater. The technician came out went to the water heater, never touched it just looked and told me what he thought was wrong with it. He had the price book in his hand and said it would cost 899 to fix. I asked him to write that down and let us think it over.. I them called Miller's who came out and cleaned some wiring and got our pilot light started back up and charged us 300. We are now fighting paying this company a service charge.. Why should we pay for service if no service was done,, all your tech did was stand there and tell me what he thought was wrong and show me the prices? The technician last name was Martin. We are now calling the corporate office and the BBB.

Friday the 20th of May I called for service on my heat pump and even though I wasn't able to get an approximate time, that they would be back in touch with me. I waited the rest of that day and until about noon on Saturday before calling again and was answered by someone who could answer no questions. I waited all day Sunday, still no call. on Monday I tried to call and the phones were out of service.
I gave up and tried another HVAC contractor that was at my house in 2h hours and the job was completed in less than 30 minutes.
I will never use A-1 American again.

Mr. John McClain from A-1 Plumbing is the best plumber I’ve worked with in all my years of home ownership. He repeatedly provided 5-star service and repair to multiple plumbing issues (hot water heater, toilet, bath tub). From the first repair call to the third, was incredibly responsive, knowledgeable, and courteous, making it an easy decision to contact him again when other plumbing issued popped up. I always knew he was providing the highest quality service and not trying to upsell me on some unnecessary part or overcharge me for a repair. In today’s day and age, such honesty is incredibly rare; and when paired with such great expertise, even rarer. Thank you John for your outstanding service!

Jeremy did a fantastic job installing a new kitchen faucet and repairing an outside faucet. We really appreciate the courteous, professional and friendly service Jeremy brought to our home. Thanks to Jeremy and the A1 American staff I dealt with in scheduling these repairs.

After having issues with our tankless water heater, we contacted the supervisor John and he communicated very helpfully and consistently for the troubleshooting process of the water heater. He came out, looked at the problem and responded promptly for us. Thank you very much.