Vernon The Heating & Cooling Specialist

We have used Vernon The Heating and Cooling Specialist since 2015 when they replaced/installed a new furnace and AC in our town house. We have a yearly maintenance plan. We initially had some problems with duct condensation until Matt, their senior technician specialist, found a solution. Matt is fantastic. He’s very knowledgeable, always timely and meticulous in his assessments and service. Also very courteous!! Highly recommend Vernon Heating & Cooling!

I didn’t end up using this company because my AC unit is too old and requires R22. However, the serviceman was extremely nice, explained everything, was prompt and courteous, and didn’t charge me for his trip out to my house because he couldn’t service my unit. I did not get pressured to buy a new unit while he was on site. After he left, I received an invoice (for $0), as well as several estimates for a new unit in a range of quality levels, in case I was interested in replacing mine in the near future.

We have used Vernon as our home's HVAC contractor for almost 30 years. We never had a disappointing experience. They are reliable and trustworthy. They are well-regarded in the Wash DC area. They are honest about pricing and do not push products that do not work or have poor service life (hence they change product lines every few years to maintain reliable products). Their techs are well trained, easy to get along with, and are well informed about the products they install. We expect to continue our relation with them for many more years.

Great experience with their tune up service. Technician Sean Stallings was very timely, professional, tidy, and willing to allow me, a layperson when it comes to HVAC matters, to observe and ask questions about what he was examining. Very happy as well with the level of professionalism and not attempting to sell me on extra services or add ons, and was transparent about pricing and future possible work we could get estimates on. All in all, we will stick with Vernon for our future HVAC needs.

I found the tech rep polite, professional, and on time. He left his recommendation for further work. I did however find the estimate of future work outrageous. To replace a capacitor I can buy on Amazon for about $30 cost hundreds of dollars to replace, get real. So a $69 dollar visit turns into a capacitor replacement, a filter cleaning, and a so called deal for a maintenance contract turned into a $1000 dollar visit. Incredible.

Responded quickly to an issue with our HVAC condensate line. Not only was he on time, but the company sent update messages in advance of the appointment time. Didn't try to upsell us which is a rarity.

I have been a customer of Vernon Htg & AC for 35+ years. They are honest, professional, very responsive when needed. The technicians are friendly and professional. They have taken care of the two homes I’ve lived in since moving to Virginia in the late 80s. They also service my family members homes and they are as pleased with their service as we are.

Vernon installed our system and have always done our twice yearly maintenance. They are prompt, courteous, thorough and informative if we have questions. Highly recommended.

Sean arrived promptly as promised. He was very professional, knowledgeable and thorough in reviewing the inspection of the system. He was also very personable, which is very important in the customer service experience.

Jim is the best of the best. He is knowledgeable and shares his knowledge. He cares and is quite skilled and dedicated. I will refer friends, neighbors, and family
To him. Very professional and caring!