Norfolk Air Heating, Cooling, Plumbing & Electrical

Rick Higgins did a great job working with me and helping me make a final decision on my HVAC system. Cody Powers did a great job installing it. He was personable and professional. I like that they offer various services, not just HVAC.

John Edmonds did a good job finding and repairing a bad leak in my laundry pipe. He was on time and got the job done!

Jacob Harbour was very courteous, prompt and thorough adjusting my filter vent bracket and checking my HVAC system. Nice to see there are still polite customer service oriented people in the world!

I recommend Norfolk Air to anyone in need of HVAC or plumbing services. They are a one stop shop!

Did a great job. Told us when we should call him to come back and recheck system, that's what you want so you don't have future problems.

Courteous, on time, professional. Gordon was our tech for the afternoon, doing troubleshoot/diagnostics, even during inclement weather. Quickly noticed what the issue was, had a quote drafted quickly/electronically - repairs were accomplished within minutes. He monitored to make sure the repairs were effective and system was performing as intended, even gave a tip for the wear and tear item longevity. Only 4 stars due to the adage, you get what you pay for, quality and customer service comes at a price (but worth it).

Great experience very knowledgeable tech who came out. Appreciated his straightforwardness and recommended what was best for my home without selling me anything.

Jerome is extremely professional and knowledgeable. Cares about a job well done. I am going to request him specifically for any jobs in the future.

Daniel S. with Norfolk Air is a true professional. On time and helped adjust the schedule to compensate for a unforeseen issue I had. Daniel is a Navy Veteran and his service today shined through. I am definitely considering their services for now on.

Great service. Send a picture of the technician coming out. Great communication! We are very happy with the service!

My home had a leaking spigot in my backyard and I called this company to come assess and fix the leak. Turned out to just be an old/corroded fixture that needed replacing.
After receiving the quote for over $600 to fix the leak I declined to have the repair done. I completely understand people need to paid fairly for their time and efforts but for the extent of the repair needing to be done that pricing was just egregious.
There is a flat $89 fee assessed just to make the trip out to your home and provide a quote. At the end of the visit, with no repairs completed I was charged $300 total- which equals out to be $200 an hour (+$89 fee) on a non emergency visit that resulted in me still having a leak to fix.

I would not recommend this business unless you have no other options available to you.
The technician did arrive promptly and was courteous and respectful of my home/myself. The 1 star review reflects the pricing structure, not the individual technician.

Just a note: I have NOT had my unit serviced yet. I only had diagnostic done. The response time was excellent as well as communication. They called then followed up with text. Cassidy was incredibly professional and knowledgeable. He explained what needed to be done and services offered. I did buy a protection plan. We'll see how that goes but so far VERY pleased.

After using a contractor that had no idea what he was doing we realized there was a leak in the crawlspace underneath the kitchen. John Edmonds and his team came out and thoroughly inspected the plumbing job. They told me what I already knew about the work being insufficient but John and his team definitely made me feel better about it being able to be fixed. They were both extremely professional and very friendly and easy to talk to although the news was as bad as it was for delivery made it somehow feel better that I will knew it would be fixed properly!