ARS/Rescue Rooter Heating, Cooling, & Water Heaters

I called 2 days before to schedule a 1-4pm HVAC inspection. They called me back the next day to confirm and I asked to change to 4-8pm. On the day of the inspection, I called them at 330 to ask for an ETA and I was told that they could not give me an ETA but that I was next in line. I was informed that the technician would call me when they were on the way. Around 5:30, I received a voicemail telling me that the office closed at 6pm, but that I was next in line and not to worry. At 7:30 I called and I am connected to the after hours dispatch explains that I am still waiting and asked what is the ETA. She told me that she would contact the tech and have him call me. He called me 20 minutes later and he told me that I am second in line for urgent dispatch. I told him that I had a scheduled appointment and was not calling for an urgent inspection. He said that he’s following the lists given to him. I literally wasted 4 hours of my time for no reason. They likely dropped my appointment and did not have the decency to call me to reschedule which would be better than have me wait for no reason. This was very unprofessional and irresponsible. When you work long hours everyday and make time out of your work schedule and life schedule to have work done, none sense like this is inexcusable. I will take my business elsewhere.

Found a problem with my Ma's HVAC system. Called multiple companies and most wanted the usual truck fee. Sent pics to ARS, ..Charles communicated and coordinated the whole process, so thx, but Hands down to Coleman, my tech specialist who helped me get this Trane a running again.!! Call and they will help in ways that may surprise you. What goes around comes around.
Hat

Chris is great. Knows his stuff and has great customer service skills. he gets 5 stars from me. the only reason I didn't give 5 overall is due to the leaks I keep having on my geothermal systems. definitely worth the money for the extended parts and labor warranty but almost every year there is a new leak so don't roll the dice.

The water heater did not fit the space even after the space had been measured by the company. However, the installers were very responsive and corrected the problem by quickly obtaining the correct item.

Daryl was excellent in his communication about his arrival, and answered all of my questions thoroughly. He made honest recommendations that were “sales tactic” free! This was a preventative maintenance checkup and his professionalism gave me a lot of confidence to use ARS when it’s time for a repair. Thank you Daryl!!

They never call back. We have had an issue with our ac leaking in our attic and no one could figure out why. I was told they would call us back to let us know... nothing. Then I call after our 1 year of free services and they magically figured out why it was leaking and try to charge us $100. Supposed to be 100% customer satisfaction or our money back... I should threaten it to get my $12000 back. I wonder how fast they would actually take care of us.

Worst company I ever worked with. Very unprofessional.Hired them to replace a heat pump. They showed up in shabby street attire with no certificate technician present. Proceed to tear up the molding around my crow space, miss wired the unit so it and the thermostat blew a fuse, left sharp wood screws in my carpet and around my outside unit, did not replace insulation around a pipe or put a plug in the new overflow pan. When they left the A/C was not working and they left the old out side unit on my front yard What should have been a one or two day install turned out to be a five week five visit ordeal during which they kept offering compensation but apparently lost my name when the job was done. Don’t waist your time. Grifters!!!!!

After 3 visits and 12 days with no AC, I got a second opinion. It took a smaller local company 1 visit to diagnose the issue that it took ARS 3 visits, 2 techs, 3 guesses and $450 (with no resolution). Of the 3 visits, they were on time once. I missed >12 hours of work b/c of their 4 hour appointment time windows. The technician's explanations as the process drug on made no sense. The quote for 410a was TRIPLE what my second quote was. Getting the second opinion will make my part come in a day later, but will save me 1000s.

Eric is an excellent technician and appeared to be very knowledgeable. He explained everything in detail and answered ALL of my questions. I’d definitely recommend ARS to my family and friends for their HVAC needs.

** UDATE: Manager agreed that tech wasn't trained in ductless systems and agreed to refund the extra $328 added to the bill when the tech couldn't turn the system back on. **

Had technician out to check over and clean my ductless split HVAC system. Husband noticed a problem when technician hadn't ever heard of a standard key component of such a system, the "branch box". Technician turned off system to clean outdoor unit, then couldn't turn it back on. After a few hours and an (eventual) phone call to someone to walk him through it, he managed to turn it back on. HOWEVER, technician claimed to have fixed ambiguous "problem" to charge us extra $328 for his time. When we asked, he couldn't tell us what the problem was. We called the manager who also couldn't tell us what the problem was.

This looks like they sent out a tech who didn't know split systems, he panicked and wasted a lot of time when he ran into a problem, and then tried to BS us to cover it up.

If the manager had actually looked into this and gotten back to us about it, like he told us he would, I wouldn't have posted this review. But as it stands, I just got scammed for an extra $328 (above their already high $77 "diagnostic fee" and $149 "hosing off the equipment" fee) because they sent out an untrained tech.