ARS/Rescue Rooter Heating, Cooling, & Water Heaters

It became an unfortunate series of events over 6 weeks or more. My Mitsubishi unit was not turning on. Nothing. The technician said to replace motherboard @ $767.00. Paid that. Board arrived . Installed. Nothing. Now I need a new fan motor @ $1267.00. Agreed to pay that. Installed. Nothing. ARS reordered another board and motor. Nothing, and I paid $1264.00 for fan motor and I'm back where I
started moths ago with nothing. Now they say I need a new compressor @ $3,000.00 or better yet, buy a new unit @ 9,000.00(less credit of $2,000.00) equaling $7,000.00!

The scheduling department was very timely and friendly. Shawn, the tech, was great too. He was very professional, polite and patient. I did not know where all the systems were at he needed to get to and I also had 2 filters in backwards that he kindly fixed for me. He let me about a possible issue in the attic and walked me through things when he was all done. Highly recommend!

Edgar came out to look at pretty significant vibration in the newly installed outdoor unit and determined it was a bent fan blade, replacement OEM blade arrived and installed in about a week, vibration gone, new Rheem 17 working great, very quiet, much quieter than my old Trane unit.

Your technician, Therence, is awesome! He installed a new duct line at my home today and I am extremely pleased. He was punctual, knowledgeable, personable, and professional. When he entered my home he had his shoe coverings and mask on which I appreciated. If I ever need another repair or replacement, he will be the guy i ask for. Great job ARS for hiring such competent and professional employees!

Hot Water Heater installation with Aqua therm connection to HVAC. ARS was a company that was contracted by Lowe's to do my installation. Needless to say I will no longer be visiting Lowe's for anything.

Now to ARS: (A Rat $hit) company
1) They sent 2 men for a 3 men job. (I had to help them take the hot water heater in and out of my attic)
2) Even though the job included installing an expansion tank, it wasn't installed, not all the ball valves were changed as stated in the estimate.
3) They bypassed installing my reserve tank but the gave me the bill anyways.(Like I wouldn’t notice)
4) The installers completely crushed my air duct and did not even give me the courtesy of letting me know.
5) They tried to pass off a busted drain pan with the pipe duck taped to the pan. Picture below
6) Im not even going to elaborate on all the damages to my celling and stairs while taking the heater up and down.

Now, had I not been knowledgeable and gone in the attic to inspected everything, I would have been stuck with an AC system that would have been worthless with a gaping hole in the duct (I really feel for the Old Folks that use this company)
So after all this issues, escalating to Lowes, trying to get a hold of the Courtesy Customer Rep that was assigned to me and ARS was the most painful experience of all. These folks really do not care about the customer once you cut that check or swipe that credit card.
The only bright light was a service technician (Shawn) that did whatever he could to help.

I've been using ARS for a year. They recently installed a heat pump in my home. Their sales person (Randy) was professional, friendly, and knowledgeable. I originally had them in for a furnace repair and hadn't intended to upgrade, but Randy did his job, sold me a system, and cut me a deal that was discounted so much, I have a hard time believing that they made money. Installation was fast, competently performed, and I couldn't be happier with the courtesy I experienced from the technicians, Mark and Jed. Mark even installed a new thermostat on my downstairs system. Thank you, Gentlemen. The whole process suggests that they genuinely care about their customers. Highly recommended!

I called for a quote. They sent someone out, the quote that I received was the highest quote from any company. They called me back 2 months later and said that they were running a special where they were sponsoring a charity, and asked if they could do the work now? I told them that they were the highest price quote that I had received so no thank you. They replied we price match! I said why would I let you price match someone that gave me a fair price to start with. They said something unprofessional and hung up the phone. I recommend anyone besides this company. BEWARE.

They were quick to come out and the guy that did the quote was friendly and professional. We decided to go with ARS and happily cut them a check.

Once they deposited the check, our experience quickly changed.

Two months went by and they did not answer phone calls. Did not call back when they said they would. Did not follow up with us to tell us there was an issue with shipping.

I got in touch with the regional manager and he made more promises they failed to keep. Again, I was told someone would call me and, of course, they never did. Then the manager started avoided calls. After two months and many headaches, we were able to get our deposit back.

Not worth the hassle and headache. They are quick to deposit a check but slow to deliver service.

The technician Alvin P. was very professional, knew his product and helped resolve our problem quickly. He was fast, thorough and very friendly. Cassandra scheduled my tune up and kept me updated on the appointment time. I have been dealing with ARS since my attic AC was installed a few years back. I would recommend them. thank you again

Late Saturday night my water heater rusted out an dumped 50 gals of water into my home. I rushed home from North Carolina on Sunday and went right to home depot to set up a water heater installation. I was helped my an employee and because it was after 12 I was told that my installation would be done the next day. At 8am the following day I call ARS to confirm that someone would be at my home to install a water heater that day. They said some one would arrive between 12 and 2. No one showed up. I called them back, whoops they miss keyed the entry but don't worry, someone will arrive by 4. No one shows up. I get a phone call from a guy who says that he was supposed to call to set up an appointment but there was no way it would be that day. (we work in hot kitchens, day 2 with no showers). I told him that we have to get to work and he assures me that they will be there by 11am. No one shows. I call and ask for a manager, he apologizes and tells me a tech is on the way to my house. He told me that he was sorry and that he is going to make it right. He also said he would call or text me to make sure the tech was there. The tech and water heater didn't arrive until 1:40 and the manager never called me. They said the call center was in a different place and the girls there always make promises they cant keep. I paid $1400 (ARS employees where quick to agree that 2 pipes and a plug is a quick job to cost that much) to have a same day installation that took 3 days. I am beyond disappointed with my experience. I was lied to, jerked around and over charged.