ARS/Rescue Rooter Heating, Cooling, & Water Heaters

We had a new Carrier heat pump system installed in December, 2019. It ran great until January, 2020 when the system shut down & would not restart. Jamal the technician came the next day & discovered a faulty thermostat. After replacing it, the system has worked flawlessly. Today Jamal was back to perform a spring checkup & cleaning. He is a very professional, knowledgeable & polite young man. We will continue to request him for all our heat pump needs & would highly recommend him to others with their needs.

The technician that serviced my equipment today gets 5 stars because he is the first in 4 years that actually tried to diagnose the problem. The company he works for does not get 5 stars, maybe 2 stars if that. The equipment was installed 4 years ago and has required multiple service calls for repair none of which were without a service charge. I do not feel that the company has been helpful in diagnosing or correcting problems with a new, rather expensive heating/cooling system.

**BUYER BEWARE**

This company is inept and incapable. After numerous attempts to make contact with them about our HVAC not functioning well, which they installed six months prior, we have finally given up. They initially came to our home and told us that we "needed to open our vents for the AC to work." Of course, our vents were already open. We then waited and received calls from technicians saying they would arrive within the hour and never did! This company has a guarantee that your issue should be evaluated within 24 hours and they have rarely held up that end of the bargain. A brand new HVAC system should NOT be malfunctioning, and even if it is, the company who INSTALLED it who we have a WARRANTY with should be more responsive.

We should have known that we would have issues with this company from the start - they ruined our bathroom floor and our door during installation with their equipment because they didn't take two seconds to lie down a drop cloth. What type of "professionals" perform business this way?

There are so many other options in the central Virginia area and I implore you to look elsewhere. It is not worth the headache!

The technician arrived when scheduled and cleaned our split unit. After completing the maintenance, the unit was not functioning properly. The technician could not fix the problem, and we were told that his supervisor would dispatch someone to repair our unit the following day. It has been three weeks and sill no one has come and after several messages, we are waiting to hear from ARS. Very dissatisfied!

My service technician, Wendell, was extremely courteous, professional, and friendly. He explained clearly why my system had shut down, and he told me how to prevent its happening again. It was reassuring to know that my system had not failed in any way but was responding according to its safety features.

Wendell was able to answer my questions in straightforward layman's terms. He also asked me questions to be certain that I had understood. In other words, he was a good teacher as well as a good technician.

Wendell came to the house this week to repair our downstairs unit and do a PM on the upstairs unit. To start with he was on time and very polite. He took the time to explain what work he was doing and why. He had our unit up and running in a very short time. He then checked out our upstairs unit and was finished with our house in about 2 hours. Very professional and also a pleasure to talk with. He is an asset to the company.

The ARS Technician was courteous and professional. Wendell was quick to identify and fix the problem. He then spent time explaining what happened and how it was fixed. He went on to explain in detail how the system worked and what to look out for in the future. I could not have asked for more. Outstanding!

It was about time to replace our 30 year HVAC system. I found a contractor that provided a great price, but never showed. I walked into Home Depot and through them got hooked up with ARS. They came out on time, handled the permits and did a great job. The crew even hung around long enough to redo the disconnect because they felt it wasn’t up to their standards. Olman, Coleman and Justin - thank you for your hard work during a hot summer day to provide a nice new system and thermostat for my family.

I used Weather Crafters to get my second floor unit replaced and they did great work. I was very pleased. I entered into a manual service agreement and things went down hill from there. The tech that came last year drove on my lawn and rode over a sprinkler head in my yard. He left tools behind and was only at my house for 20 minutes. I called Weather Crafters and let them know....You would think that they would have offered to pay for the sprinkler head? They did not. So I went ahead and renewed my agreement for another year. (Thinking that everyone deserves a second chance). I receive an invoice to pay for the following year and called to set up my annual service appointment and expressed my concerns about my prior service. I was told that they would check with the Manager and would assure that they would send me a "seasoned" tech that would walk me through what they do. They also mentioned that they would get back to me regarding my annual maintenance agreement. So I set my appointment back in June for August 15th, 2016. The window for arrival was between 8 am and 10am. No one showed up, and I received no call. I again called and was told, that they meant to call me to move the appointment and just did not get to it. Again they were nice and apologized but my concerns grew as I noticed a pattern. Again I was told that they would speak with the Manager and get back to me today. I waited until the end of the business day and called again. Again I was told that they have been busy and just had not gotten an answer....I ended getting my maintenance agreement refunded, or so I have been told that they will be reimbursing me 278.00 and would be sending me a check. While the ladies that I spoke with where nice to me on the phone I feel that this company has issues with follow up, communication and general overall customer service. Shame that they could not keep my business as I wanted to have a relationship with a trustworthy HVAC company to not only take care of my equipment but to have in place when I was ready to replace my unit on the first floor of my home.

the tech I got didn't know what he was doing. So much so the city inspector had to cut off my gas to the house because it was dangerous. After multiple complaints these people send THE EXACT SAME TECH out. I am afraid to go back in my house now waiting for the inspector to come and this company could care less. A contractor authorized by Home Depot. I am done with with both of them for lack of urgent response. Did I mention, I am recovering from chemo while the tech decided to potentially expose me and my son who had a kidney transplant to carbon monoxide. I guess cancer could not kill me so the ARS tech tried. Other than management and the tech, the office staff was great. Friendly folks working for uncaring people.