Shafer Services Plus

UPDATE: Refund has been received. I am very pleased.

UPDATE: I just received a call from the President of the company and was told that I will receive a full refund! I wanted to pay the $60 fee at least but she said no, they will make it right and that happy customer is their priority. Amazing! Once refund comes in, I will adjust the star rating.

BEWARE of the very misleading coupons on the coupon page. I expected a charge of $60 (didn't read the DISCLOSE/fine print). The plumber was great/nice and confirmed what I already knew. That confirmation cost me $570.50. The problem (underground leak between main and house somewhere...probably under sidewalk/slab) still exists. Lol. I'm mostly angry at myself. Like all of us, I didn't have any "fight" left in me during service call and agreed to the estimate to FIND the leak (the estimate was between $570 and.. I forget... ~ approx $1580). Lastly, the receipt I received via email has previous owner (or some random lady) listed. I'm usually smarter than this. I think it's the heat. : )

Mr. Scott, the technician who assisted us, is very professional and explained to me what the issues were in our system. He is the one fully deserved of the 5 star review. The staff at the Shafer Services branch on the other hand, are closer to a 2 star. They really need to learn how to communicate with their customers. I had to call them 3 times in a week to find out what was going on with appointment times and what was going to be replaced and when. Was very frustrating.

Andy and Brandon installed a new HVAC system the next day after our purchase. They were knowlegable, courteous and efficient. And they were meticulous in cleaning up after the installation. All of our questions about the system were answered. I recommend Shaffer Services.

Tyler and Jay were fantastic. They were very professional and treated us like family. We will personally request Tyler for any future needs. Thank you ❤️ 😊

The Tech Ab performed the AC HVAC check, identified poor performing aspects of the system, explained them to me and made corrections as approved by me in a efficient manner.

Had a technician out on the 21st to figure out why my AC system wasn’t working. He did find the problem and replaced it before ever talking to me about the cost. How do decide to make a repair before talking with the homeowner??? I later found out I was charged a lot more than it typically runs for the the capacitor to be replaced. He also advised me my TXV needs to be replaced and I was quoted a little over $1,700. A quick search online today after talking with someone else who is familiar with this repair and found out that the average price is $350-$450 for that replacement. Seriously??? Why almost triple the amount? I will never go through this company and will make sure none of my friends, families or clients get taken advantage of by them.

Oh and I was supposed to get an email confirmation/receipt of everything and never did.

These guys are absolutely amazing!! 10/10 in all areas! I had the pleasure of working with Grant and Nick and a few others, the last two days after a blocked pipe backed up into my shower and toilet. They all went above and beyond! They were kind, informative, professional, hardworking, and just overall rockstars! I live in a house that was built in the 60s that still has original cast iron pipes. They are much more prone to getting blockages and it was definitely a tricky situation. During the process my other toilet was accidentally damaged and these guys immediately brought it to our attention and with out hesitation said they would replace and install a new. They did so and made sure to get a brand new of same grade color and quality of my original! They got the blockage out even though it was much more difficult than they thought and they still only charged me the initial quote! Not one penny more! Stand up! They even made sure that my pets were safe and secured at all times and cleaned up after themselves! These guys will be my plumbers for life no question!

Eric V. Is amazing, he was able to diagnose my issue and repair my system extremely fast, he is knowledgeable and kind, extremely professional. I will continue to use Shafer for any A/C needs. They were able to schedule me fast, in this heat, that is very much needed.

5 star review for Tyler who did a great job providing a clean professional installation on my water softener and filtration system. It’s clear he takes pride in the service he renders. Enjoyed the experience so much that I will be using him as my go to for anything plumbing.

4 star review for the company (Didn’t want Tyler to suffer for something out of his control). The price for installation only was a great deal more than I was expecting to have to pay ($1,000+).

They installed a mini split for my home 6 months ago and now problems galore. They came to do routine summer inspection of my home AC and magically my thermostat is fried. I come home to AC running on cool but thermostat has the house at 81 degrees. This was the first problem i have with them. Their technicians are liars and have no respect for the elderly. Timeframe provided for service was 10-12 and arrived at 1:30Pm for a second problem. They were pulling out of my driveway when my wife was turning in. Refused to acknowledge her and drove off. They said no one was home.... Regional manager replaced more than once. Has a lot to say about this company that continues to disappoint. Will not do business again with them. They were contracted by Lowes and they will be hearing from me as to the type of company they recommend to carry their name and quality of work.