Shafer Services Plus

I called Shafer because I originally scheduled with another AC with an usual name starting with a G. That company cancelled on me once after waiting a week for that appt. Then they stated the next appt would have to be 30 days out because of emergencies...Wow, 30 days of emergencies. So I called Schafer they said they can be there in 2 days...DEAL. Dustin was polite, respectful and did a great job. I know who I will be calling from now on for my AC issues.

Chase Anderson and his crew did a fantastic job on complicated plumbing that needed repair under our house. They worked overtime to get the job done and tested their work several times to make sure all leaks were taken care of. I highly recommend Shafer Services!

The most honest and reliable company I’ve worked with. They are upfront about costs and what you do and don’t need. They won’t try and upsell. Had both my plumbing and AC worked on after a bad renter and they are on time and do very good work. The folks are really nice and polite and provide great customer service. Very impressed and they saved me money!

We were customers of Braune AC Service for years. This is the first time we had to call Shafer Services Plus due to our AC system being OUT! The paper we had said call 24/7. I called Sunday evening, but, could only leave a message. The prompt on their phone said they would call when in the office the next day. I heard nothing and called them back Monday about 8:30am. We were told they would send a repair person on Tuesday between 8am and 10am and we were the first person on the schedule. Benjamin, our repairman, called after 9am to tell us he was on his way. I guess we were not the first on his schedule. Benjamin was very knowledgeable and kind. The problem was diagnosed and promptly fixed. I know that the change between Braune AC Services and Shafer Services Plus is difficult on us. I don't know if Braune AC Services could have come Monday to repair our problem...I want to think so. I know that Benjamin said he is working many hours and I appreciate his dedication to the customers. I wish Shafer Services was local...dealing with someone in San Antonio is different. We are happy our AC system is fixed...100 degree weather is upon us! Thank you!

I used this company to install a mini split system on my house. The system had 3 interior air handler units. In theory, the system had a ten year warranty. I also paid for the bi annual maintenance. Within 1 year the interior, upstairs unit quit working. When they came out to perform the maintenance, I explained that the upstairs unit was not working. They told me it would be $1,0000 just to DIAGNOSE the problem. Then, they told me that I needed to have the interior units cleaned which would be an additional $2,100. So, for a system that had been in operation for 1 year, they wanted me to pay $3,100 for maintenance ON TOP of the $350 (ish) I already paid for "maintenance" package. Keep in mind that the entire system cost $10,000.

Always use Schafer Services and Plumber John is who I always recommend. He could teach in a plumbing school with all the knowledge he has! Very polite and always explains what he is doing and how much it cost. Does the job right the first time!

Shafer and their team have solved my comfort issues I've been having with my HVAC system for years now. It just took the competent minds of Shafer to go above and beyond and fix my issues. I have finally found a great HVAC contractor after many tries and fails. I would recommend Shafer services to anyone needing HVAC help. Thank you guys for the hard work you do. I appreciate it.

Had a clogged toilet at my office. Tried to snake it myself but couldn’t get it cleared. They came in had to bring in their half inch cable to unclog the plug. Did a great job, cleaned up after themselves. Minimal noise to the office. They were working hard so I appreciate their efforts. Will definitely give them a call for future needs

7/5/23: our tech, JP, arrived early, immed diagnosed the reason for leak, fixed it quickly, and suggested preventive actions. As always, ☆☆☆☆☆ for Shafer and the co's professional team members.
(earlier review) Our tech Michael called ahead, was on time, immed IDed the issue, explained the procedure and why necessary, completed the task and offered tips a/c-heat operation when weather changes. Michael is highly knowledgeable, professional, courteous. We've been Shafer customers for almost 20 years and that will not change!

My outside faucet would not shut off, and water was dripping at a rate of 10 quarts in 20 minutes. I called Shafer Services, at first they didn't have an opening to have the plumber come today, but then the supervisor said they did have an opening and that a tech would be here between 8a-10a. Thank goodness for Colby! He had the leaking faucet removed and a nice shiny brass hose bibb installed and ready to go. He was very pleasant and a very quick and efficient worker. The woman who answered the phone was also very nice and she got me all set up with the appointment. Thanks Colby for taking away the stress of all that water leaking away! Thanks Shafer Services! Professional, friendly, on time and very knowledgeable!