Shafer Services Plus

Really enjoyed the service provided by the Shafer team. They showed up on time, explained what they were going to do and got straight to work. They engaged us in certain parts of the project by asking us questions (if we approved or not), getting our sign-off instead of assuming or making decisions to do certain things on their own. We were pleased with the results and would definitely work with them again in the future if needed.

Ishmael is a true professional. I had purchased a new commode, water line, and all necessary supplies to replace the existing commode. Ishmael quickly diagnosed the issue, and recommended not replacing the existing one, returning to home improvement saving me money. He briefed me of 3 options to correct the broken drain. I believe he completed the entire service call in less than 3 hours. He is a master plumber. I was so impressed, I knew immediately that Shafer Services would be my go-to provider in the future. I will ask for Ishmael.

They were knowledgeable and spent time with the manufacturer’ support desk. I will use them again.

I had occasion to call the manufacturer, Rinnai, and the technical support person asked who my plumber was. When I said Shafer Services - he was pleased and said I had one of the best in the area. Nick and JP Beron bot did an outstanding job. They are now my plumbers.

I'm giving the company this rating because of their pricing, not the work product. What I was quoted to put in a kitchen faucet was much higher than 2 other quotes. It was a simple job that took the plumbing company we hired less than 30 minutes. I have used Shafer in the past, which is why I contacted them but won't in the future.

Performed A/C check and maintenance. Abraham was very professional and did a great job. John also came to do our plumbing check and water heater flush. He was super nice and did a great job. We have used Shafer for home maintenance for about 12 years and very pleased with their service.

Ismael was really great! He’s a master plumber and did a great job! He was very patient and explained what needed to be done in a way that my wife and I were able to understand. Thanks!

Long story short, I highly recommend Shafer Services for your plumbing needs both big and small. This review relates to a big one.

This Spring, some leaks were detected under our 60-year-old home that required a full replacement of the drainage system under the house. This was a massive project that called for the installation of a two-way cleanout drain, excavation of under-house tunnels totaling 46 ft, the removal and replacement of the existing cast iron pipe system with PVC and refilling the under-house cavities with the previously excavated materials.

I was dreading the project, beside having gotten a jaw-dropping estimate and extremely invasive scope of work from the first leak detection company sent by our home insurer, a neighbor had had a similar project in mid-stream which had come to a standstill two months before with a mound of dirt and concrete pipes sitting on the front lawn with very little activity each day.

When I called Shafer Services, which has been my plumbing and HVAC company for over 10 years, John came out to evaluate the situation, run some tests, and start setting up a game plan, the first of which was to get another leak detection test to confirm the earlier results. While I thought this might be a duplication of effort and expense, the first company's report contained an obvious error and was somewhat incomplete because two-way cleanup drains were not required 60 years ago, and the pressure tests and video required for an accurate evaluation could not be accomplished. Shafer sent out T.C. Carey who did an excellent job in pinpointing all our leaks and confirming that the best option was to replace the drains. John followed up, developed a work plan that was much less invasive and resulted in a better price than the first company. The work began as scheduled and was completed 3 weeks and 1 day after its beginning during some of the hottest days we've had this summer. It would have been done in around two weeks were it not for the Memorial Day holiday, a rain delay, and several days wait time for City and engineering inspection schedules.

Every single Shafer representative was personable, professional, and worked extremely hard on this project despite the crazy heat, and I want to thank them all:

The plumbing crew members were John, Nick, Louie, Sean, Chris, and Tyler. The excavation team was Gustavo, Axel, Tino and Willie. Shafer's office support were Marisa [the information and scheduling angel] and Cara who helped guide me through financing; and last but not least, T.C. Carey and Alex Perales who defined the problems and gave a clearer view of the action necessary .

This is the second time I’ve used Shafer for major services and installation. They have been quick to respond, timely with scheduling, reasonable and sensitive with payment options, consistent with follow ups and do clean work. Andy, our technician, is always welcome here.

The serviceman, JP Beron, was very courteous and professional and took care of my stopped up drain line in short order. He had an assistant with him and I enjoyed visiting with them as they completed the job. I will definitely keep Shafer Services' number!

Highly Recommend Shafer! I had a water heater bust at 4 in the morning, Shafer was quick with a response! I had my water heater installed the same day! Chris Salas was my installer and he was amazing ! He was very knowledgeable and kept me updated with the process. Answered all of my questions thoroughly! Before installing my new water heater Chris even cleaned my dusty utility closet. Even after the install there was no mess! Chris left it like there was no one even in my house! I will definitely use Shafer again. They took care of me like family . 🥰