Shafer Services Plus

My service tech was very professional, and open about the services that they were going to provide for me today. My service tech changed out my filters and brought down the used ones to dispose of into the trashcan. My service tech provided me with cost estimates for further repairs. Along with the cost estimates, my service tech provided a rational explanation as to why these services were necessary. Overall, my service tech was not pushy about the sale of new installations. When service techs are pushy about installations and other services; those actions are a big turn off for future use. The professionalism conducted by the service technicians is greatly appreciated.

Nick and Sergio were on time and did a great job. They left a spotless work area. They explained everything they did. They documented their work with pictures. Nick was the lead and was superb.

Excellent response time. Mike J., the tech, was very pleasant and efficient. He solved the problem and then explained the cause to me. Good representative for the company.

After having my Pressure Reducing Valve replaced by Scahffer. I called to three other major Plumbing companies in the San Antonio area. I got quotes from 460.00-599.00for the same job. Schaffer charged me 942.00 for the repair. Do your homework and get estimates. Lesson learned. I will not use this company again.

Jason was great! He took the time to explain every step in the process. Walked me through the diagnosis and recommended a new system. I am very please with the honest communication and service I received from him! Trust him and the team to take great care of you and your families needs!

Technician was prompt, professional, very knowledgeable, and answered all my questions. Additionally, he was friendly with a terrific personality.

Ryan was very professional and they were fast and polite. The quote was reasonable and we will be using them for the repairs.

Water softener diagnostics. John was very thorough and professional!!! Honest and reliable service. I will always call Shaffer services for my plumbing needs

We had a complete AC replacement two years ago and the attached plumbing started leaking. Shafer was very responsive and got someone out to fix it quickly, even on the weekend. The plumber who fixed the issue was John B, he was very knowledgeable and explained everything along the way. He was able to repair and replace the plumbing quickly so that we were able to use the AC again. I was impressed the technician and with how quickly Shaffer addressed the issue.

My compressor went out and they came out and replaced my entire AC the day after I contacted them. Service was fast and professional. Now my system is not cooling my home very well and I called to have a tech come out and check but supposedly I only had a complimentary maintenance plan when I purchased this system with a 10 year warranty. And they claimed they tried to contact me but I have every email and can track every call. No one contacted me. This system cost me $15,000