Shafer Services Plus

Aaron, arrived on time and did an excellent and over the top job, inspecting and replacing the new part. I am so happy my system is up to par and working properly. I am so happy with the work Aaron did on our system and excited to know he is our current technician.

Jeshua was great and very helpful!!! He restarted all of our hot water heaters and made sure everything worked properly before leaving! Thank you Shafer for saving our water problems again!!

Rodney was on time, courteous he even liked my little dog. Has a professional attitude and explained AC theory so that I could understand. Rodney has been servicing these units for 10 or 12 years, knows the history of the units and I trust him.

The crew showed up within the window given. Did the task, explained our new system, cleaned up took our old system away. They said they would be done at 4 and they were done. I normally don't give 5"s but in this WELL DONE.

Leo came out, diagnosed the problem and had hot water by the end of the day. They deliver on their promise.

Last night my ac went out and my son Nick Dill came to my rescue. He was awesome, professional and I’m proud that he works for Shafer. He handled my ac issue like a pro. Thank you Shafer Services Plus for training my son. I also want to thank all the team of the commercial and residential for always being there. Great job and I would highly recommend the Shefer Service team.

We’ve had 2 very good experiences and 2 not so great experiences, but the Shafer staff is very responsive and quick to get us scheduled. The first time we called on Shafer they came out and explained everything to a T. Our issue was resolved. After installing a whole new a/c system (from another company), that system started dripping from the secondary drain. We decided to have Shafer come out, but this time the guy showed up at the wrong time, did not have the specific bulb we asked for when scheduling our appt, and cleaned out our drains, supposedly being the thing that would stop the secondary drain drip…which it did not! We had to call back to set up another appt to get our UV bulb replaced… and to hopefully stop the dripping once and for all. They sent the same guy, but I was still ready to give him the benefit of the doubt. He did not explain much to me, but he did come with the right bulb this time. Alas…a week later STILL DRIPPING. And even more. I called AGAIN and requested another technician come out. They sent AB who was very thorough and he explained things to us and showed us pictures of what he was talking about. The drip stopped since he left the house an hour ago. We are hopeful!

He removed my toilet and replaced the wax seal. Cover my floor so nothing got wet or damaged. Cleaned up after himself. Explained and showed me everything. Job very well done.

Mike did an excellent job pinpointing the error message and locating the cause of the problem with my system. Oh and fixing it on the spot. Thank you Mike and Shafer services for getting it repaired the same day I called!

Lifesavers. Darius and Tyler were a joy: quick, professional, and super courteous. They explained the issues and options thoroughly, which allowed us to make informed decisions. Shafer will be our go-to from now on.

My a/c unit went down & they sent us a repair person. We had a condensate drain that was clogged causing our unit to shut down. Mr. AB came quickly & figured it out. He went above & beyond & flushed it out. We truly appreciate his professionalism. I highly reccomend this company