Service First AC Repair

Expensive. Large charge for small work. $99 for diagnostic which I had already done. Showed tech what was wrong and paid them$99 for privilege. Previous work charges were more reasonable.
No diagnostic examination. I told the technician what was wrong. He cleaned the line I said was clogged. He collected his money and left. No maintenance. No examination. No diagnostic.

This company is awesome! They were actually the second company I called, the first company claiming to be 24hrs said they couldn't come until Monday afternoon. One night without ac wasn't bad but I couldn't imagine suffering the whole weekend in this Texas heat. I called Service First Friday night at 9pm and Adrian arrived promptly at 10 am Saturday. My husband and I were impressed by how professional and knowledgeable Adrian was. He fixed our issue in no time and the costs were very reasonable. I would definitely recommend Service First!

We have used Service First for all four years we have lived in our current home. The AC units we have are original and in their 14th year of heavy duty San Antonio use. This last Monday night the downstairs unit quit working. Tuesday morning I call Service First and I speak to Sam who tells me that they are running a skeleton crew due to the pandemic and someone should be out in 4 to 6 hours. Two hours later Sam calls again and informs me that Juan is on his way and should be at my home in 20 minutes. Juan has excellent customer service troubleshoots the system and yes our AC gave up the ghost. Juan provided multiple options such as repairing parts, or replacing the entire system with two different options. We selected the Ruud AC system and within 6 hours had the new system up and running. The two instillation techs also provided excellent customer service. The whole process was quick, painless, and well communicated to us. They provide excellent service for the cost. We always recommend Service First and continue to use them for our servicing needs and will use them for future repairs.

After reading several reviews and calling companies for a quote to replace our complete AC and Heating system, we finally found a company that we feel will do an honest and professional job. We want to thank Service 1st Air Conditioning/Heating Company, and Sam for setting an appointment for us today. Omar came to our house within the scheduled time, he was very professional in explaining what options would best meet our needs. He is very knowledgeable and explained the different types of AC units we asked about. Omar thank you for your courtesy and for not rushing us to make a decision, as well as for working around our schedule to set up the new Ruud unit we decided to purchase. Omar is a great asset to Service 1st Air Conditioning/Heating Company. It is great to see a company still have great customer service as a priority and not just a dollar sign.

Incredible experience. Started with Michelle answering the phone promptly and scheduling me immediately. My tech, Adrian, was able to get to my home early. He exhibited extreme professionalism, competence, and respect. Fixed my issue quickly and effectively. These guys are absolutely the best in show!

Professional and prompt for emergency AC repair, we used Elmer's prior and they wanted to charge me over a grand for repairs not needed. I just had one loose wire on condensing unit. He identified the actual problem and wasn't trying to rip me off. They only charged a diagnostic fee and because it was just a simple fix. Thanks service 1st. They o

Alex and Javier did an excellent job installing our new 5 ton system. And a shout out to Chris for putting it all together. We have used Service first for years and will continue to do so. Highly recommend this company for anyone that needs Ac And heater work.

Technician Daniel was prompt, courteous and extremely thorough. Pricing for parts/services is very competitive.

This place is top notch and just like their name Service First. Our A/C wasn't working anymore the first warm day of the year in San Antonio. We called this company and we had service from Mike A., Jever, Jimmy (new guy), and Omar. What an amazing crew we had today here all day from 11-7pm. This company is honest and they take pride and care in their work and customer service. Now we are comfortable in our home with a new A/C system much needed as our old was was 17 years old. Thanks again and we won't hesitate giving you guys a call and sending people your way in the future. A+++ company. Don't hesitate to call at all!

Had an issue with a house we just purchased with the heater not working. Called Service First and they were able to get someone out the same day. Omar arrived at the house really fast and was extremely patient with all the questions I asked about how our system worked. After solving the initial problem with our thermostat he did a thorough check of the rest of the system and prepared a report of items to plan on getting done in the near future. Very great service.