Service First AC Repair

Service first AC are great!
Had a problem with my AC and called them and they made it out quickly and got my system back up and running!
Rolando was my technician, kept me in the loop through the whole service, highly recommended them for your AC repair needs!

Daniel was very professional and came on time. Explained everything he did and was also very friendly! Great price for the work done!

Technicians know what they are doing very respectful to property and to me and the technicians were extremely timely got my AC up and running extremely fast a great company to go with for any AC repairs

Rolando was great. Fixed the issue quickly and thoroughly and was very professional. Thanks!

Followup: Had Daniel out and he thoroughly and expertly cleaned the drain line. 5 star review remains for Service First!

On time, Rolando is professional and knowledgeable. Received a promo for an excellent price for service. Will return as a customer

Let me preface this review by saying that I'm a small business owner. I would never leave a poor review for a company out of spite, our anger. I'm writing this review honestly, and I'll do my very best to do it tactfully.

I decided to give these guys two stars to acknowledge that the representative who visited my shop was professional, courteous, and knowledgeable. Unfortunately, their communication, administration, and extended customer service proved to be terrible, and actually put my small business at financial risk.

We have an older AC unit and it needed to be topped off with R22. First, I'll say that this company's pirce for R22 was about 15% more expensive than other businesses I talked to. Because they were able to get to me immediately, I calculated that to be the surcharge for convenience. During the course of maintenance I discussed replacing our air conditioning unit with Service First. We made an agreement that the nearly $800 check I was writing them for R22 refrigerants would be held for a period of one month, so we could discuss the prospect of replacing the system altogether. I did not ask for them to hold the check, they offered. They indicated that they would apply some of the payment towards the new system if we moved forward.

I contacted Service First about a week later asking for them to send over a quote on a new system, and confirming that they were indeed holding the check for 30 days. Two days later I got a notification from my bank that my checking account was overdrawn, and saw that they had deposited the check without any notification, or ever sending me a quote for additional work. Had we been notified that they were going to deposit the check we could have made the appropriate arrangements, but since there was no communication at all it caused us a lot of problems, and expense. To say we were disappointed would be a gross understatement. Our debt is paid to this company, and we've cleaned up the mess they left us with, but I assure you I would never do business with them again. If you value integrity, communication, and competency, I suggest you find someone else to work with.

My shop has been using George Best for years. We decided to give Service First a shot because they were available, and are actually located in our neighborhood. I love doing business with local companies, and I was hopeful that the experience would be a positive one. It wasn't. We made a mistake. I'm leaving this review in the hopes it will help someone else avoid the same mistake.

If you value your life and the safety of your family I would choose ANY other AC company. We hired them last year to replace a broken unit and were happy they came out asap! That’s the only thing that went right. Their technicians were foul mouthed, using expletives and making inappropriate jokes in my home. I thought “not so professional, but as long as they get the job done.” After install, they had to be called out 6 more times to finish the job. Not because of their due diligence, but because we noticed things were not completed. Then we started smelling a very noticeable gas smell and called them again, this time they sent a supervisor. He told us that’s normal and we need to get used to it. Suffice to say I knew it wasn’t normal and hired a new company. Sure enough, they came out and were extremely alarmed at the way our systems were set up, showing us 4 different gas and fire issues that were not up to city code. He was amazed our house hadn’t caught fire yet, immediately turned off our gas/furnace and is returning with the proper tools to fix it. We submitted complaint after complaint to Service First in an attempt to work it out with them but they will just bandaid your unit and put you in danger before doing the right thing.

Service First can't be beat. I've been a customer for a few years now, no other AC repair place can match the value and professionalism that Service First has. Thank you Jack!

My wife and I own a small personal training studio and our AC stopped blowing cold air. We were so worried about having to call a company to repair the unit because you never know who you can trust. However, Service First sent out Rolando and he identified the problem (some damaged wires) and got everything repaired within an hour! No upsales, no "You'll need a whole new system for $8K" nonsense. It was an easy fix, and he got it done in an honest and quick fashion. As a small business, every dollar counts, so it's awesome to know that we have a trustworthy company nearby for our AC maintenance and repair needs.

13k and several repairs later my system is out again. The warranty is a joke because they won’t honor it unless you hire an attorney. Find another company