Service First AC Repair

Great guy, friendly and very professional. Helps you understand the problem. Highly recommend.

The initial call was quick and to the point in scheduling an appointment, and the technician was timely and quick to assess the problem and give me a solution. The technician even tried to see if it was a cheaper fix than the part he originally thought would need to be replaced. I was happy with the service. I would definitely call these guys again if needed.

Service First was the only company available late at night when my AC went out -- everyone else was booked up, but they called me as soon as a technician was available, and right around the time they quoted me. Adrian was a fantastic technician, very knowledgeable and patient in understanding the problem and explaining things to us. Considering a late-night service call the fee isn't expensive, and the up-charge for parts and labor is fair with 24/7 work hours. Yes you might be able to get a part cheaper elsewhere or watch a Youtube video in an attempt to fix it yourself, but you sacrifice the quality from an experienced technician and fast turnaround service. I only had to wait a few hours for a fix at a crucial time when otherwise you might be waiting for days. The company is respectful, reputable, and puts ample warranties on parts to ensure that they care about their service. You get what you pay for, it's an investment -- and a good one at that!

We had an amazing experience with our technician, Dennis. He was extremely knowledgeable, gave us a lot of information about our unit that the last company did not provide that will help us make an educated decision on the replacement of the unit. He took his time to explain and answer questions we had about our existing unit and future replacement models. We will definitely be utilizing the company and Dennis’ service for all our future hvac services. We were able to successfully get cool air in this Texas heat in a short period of time after his arrival.

LOVED THIS COMPANY! I called at 8:25am. JOSEPH arrived at my house at 9:00am. Took him a very short amount of time to figure out what was wrong. Did not try to get me to buy a whole bunch of stuff, only concerned about what I needed to know/needed to fix. It was fast, reliable, affordable, and exactly the experience I was hoping for. I will only call them for my AC needs now in the future. Honest companies are hard to come by now-a-days, and I think I have found one that I can rely on for good.

We had gotten a first estimate by another company who came out and told us a large part was needing to be replaced. We checked with Service First, and they could do the job for about a hundred bucks less. When we finally got the money, they came by to install it...turns out we just needed a smaller part that was less expensive, and some maintenance. We saved about 400 dollars by going with Service First. Omar did a great job. A/C and heat going strong a few weeks later!

We'll definitely be using you guys again. Thanks!

On 8/29 my ac stop cooling the house, it was my compressor it was having intermittent issues. I was able to get our unit to run through the night. When morning came I started my search for an ac repair shop. I did a web search and I called Shafer first they had high reviews from previous customers. What I did not like was not being able to give me a min - max price based on my description of the problem. If you been in business for close to hundred years I would think that you can give me a window of what best/worst case scenario. That when I called Service First, the CSR on the phone pretty much did the same thing in not wanting to give me a price, so I framed my question in an example of taking a test, I do not know what the question will be but I know how I study for it, so at best I would expect a 100 at my worst a 90. That when he gave me a price range and so I met with their technician (Joshua) later that day (8/30. He was friendly and knowledgeable he explained that he could make the repair but it would cost close $3500, he said that because my ac was old (21 yrs) that the Freon would be very expensive base on how many pounds (4) I would need. Suggested that I would be better if I replaced it. I told him I was not the one he need to convince and so he waited for my wife to come home. He took the time to explain why it would be best to replace than repair our ac was old and soon it would be hard to get parts for it and breakdown will become more frequent which we had an earlier incident in July where ac would just blow hot air. He explained the different models and the benefits and so we made an informed purchase together. Joshua said that it would take about 5 hours to complete the job it was around 8 PM, my wife decline to have it done because she had to work in the morning and did not want to try and sleep in a hot house. So I was told that a technician would be here tomorrow (8/31) morning at 9 AM. The first Technician (Wally) arrived early 8:30 AM he was very friendly and eager to start, the second and lead technician (Hever) arrived later (9:30 AM). Wally had removed my outside unit and laid a new foundation that would support the new unit. Hever explained to me that he would have to make some adjustment for the new unit, it was bigger and required a little more room. They completed their work quickly and efficiently cleaned up and explained the features of our new thermostat (Nest). My wife loves them. On 9/25 our nest had an error E103 and the house was hot again. I get home from work and Joshua had already trouble shot the problem, my wife had called and said they were quick to come out to the house. Our nest was defective it had a short in it, Joshua replaced it with a temporary thermostat and said another technician will be out to the house tomorrow with our new nest. I received a phone call from the office letting me know that the technician (Marco) will be here between 3 & 5 PM, Marco arrived early and installed our new nest learning thermostat. My wife is happy so I am happy. I apologize for the long review and to the technicians who have come to my house I can be a bit long winded if you get me started talking. I would highly recommend Service First AC to anyone who is looking to repair or replace their ac unit. I appreciate their knowledge and professionalism as well as their friendly group of technician. Have a Blessed day Mr. Crowder

We have had the opportunity to work with Service First for years, our first experience with Service First was when they came to our home to address a problem that had already cost us substantially.
3 other companies tried and failed to turn up a solution.
Service First found the issue, fixed the issue, and charged us fairly for the work.
Since then they have continued to work with us to provide a solid plan for our business and residential needs.

The Technicians have always been courteous, and respectful when they come to our home or are helping our staff with AC problems at our place of business.

Thanks for the great work.

Well my AC was put in 8/13/13 and the owner Jack is great. I have my ac/heat serviced twice a year and his ac techs are great. Service first is the best. I had a few techs come out recent to check my ac and their names are Victor and Austin. They know their job very well. Jack has the best techs for his company. I will never use anyone else for my service. I highly recommend Service First Air Conditioning Heating to anyone. Thank you Jack and to his ac techs yall are the best.!!!

Just a quick note to a comment I read about that the good comments are his family and friends. Well I am a new customer since 8/13/13 and My ac went out in the hottest part of the summer and I called a lot of AC Companies and no one would answer the phone except for Service First in the late night. So I was not family or a friend. They are a great company and the owner is excellent. I have had the best service from them. So to let anyone know Service First is the best!!!!. And also they treat you like family.!!!!

Thank you Jack for having wonderful people working for you,!!
CHILL

Very responsive w/24hr service. Had a thermostat issue late night and Christian was there w/n 2hrs. Not only did he fix some faulty wiring, he also took some time to explain electrical safety w/our system to ensure we don’t injure ourselves or damage key system components.