Service First AC Repair

Our A/C went out & I first called another company to come out & look at the unit. After being disappointed with the service & feeling like I was being lied to, I stumbled across a number for Service First whom I had great service in the past.

Happy to have remembered they were who we dealt with before, I had reached out to Jack & he was out to see us within the hour. Jack was wonderful when we dealt with him in the past & again for this service call.

It ended up we needed a new unit & Johnny was out to the rescue! I wondered if we'd find anyone as honest & friendly as Jack & we absolutely did with Johnny. Jack & his team will be honest & I know how difficult it is to find good help out there.

I highly recommend Service First to anyone unsure of who to turn to. I was so happy with the service & professionalism that I took the time to write this. Excellent Service!

I just moved into a home, and of course the beginning of summer starts and my air conditioning system stops cooling. I come home from work to an 89 degree house. I tried flipping the breaker, and nothing worked. After searching google and seeing these wonderful reviews i called them. Christina answered right away, was very professional and so nice. She took all my information and gave me all of my options as far as service and payments. I did opt for them to come in after service hours, and it was reasonably priced at 129.99, and then Christina gave me a window of when the technician Adrian would come. Christina called me when Adrian was on the way. he arrived just as expected, had impeccable manners and was very friendly. Adrian checked my outside and inside units and was able to find the root of the problem, fix it and educate me on what I needed to do in the future to ensure my AC unit works smoothly. Over all I would HIGHLY RECOMMEND this service to everyone and any one. If you have any air conditioning needs please do yourself a favor and call this company. Thank you Adrian and Christina.

Last spring my home air conditioner died unexpectedly so I called Service First AC. Within a matter of a few hours, they arrived and provided me with options. In less than 1 day, they removed the old unit, installed a new unit, and helped me secure affordable financing with ZERO out of pocket expenses.

About 15 months later, my unit wasn’t cooling so I called them. I knew my AC unit had a 10-year warranty for parts, but I was a little worried because my 1-year warranty for labor charges recently expired. After inspecting the unit, the technician (Santiago) informed me there was a freon leak – probably due to a manufacturer defect. Because the unit’s parts were under warranty, Santiago assured me there was no charge for the parts. He also recharged my unit with additional freon so my house would stay cool until the new parts arrived. To boot, the owners of Service First AC waived the labor charges because my unit was only a couple of months past the 1-year labor warranty!

These guys aren’t kidding when they say “Service First” – They go above and beyond!

I finally found my AC company that I will stick with. Air conditioner wouldn't get my house temperature below 80 degrees for some reason -- noticed it yesterday. Called this morning at 9:00am and the technician was here by 2:00pm -- and the company checked with me in between to make sure all necessary coordination was done. All very friendly. The technician (Dennis Perez) was friendly and very knowledgeable. And get this -- he helped me understand the age of my system (18 years) and gave me an understanding of the likely need for a full replacement in a few years, but there was no hard sell for a replacement right now -- he was ready to fix what he could. And he did! I'm sitting in a 76 degree house right now. Really appreciate not getting pressured to rush a big decision like a full replacement. If you need an A/C company, call this one and ask for Dennis!!

Mr. Josh was very professional. He took the time to explain and answer all questions. Mr. Javier did a excellent job installing the new AC Unit the same day.

First off, Service First was able to see me 30 minutes after I called. You don't get that kind of service from my experience. As soon as I made the appointment, I received a call about 10 minutes later informing me that Miguel, the technician, was on his way. Impressive!

Once Miguel got here, he spent a lot of time educating me on the system, helping me understand through a logical thought process on how to test the system and identify the problem. He was very knowledgeable and looked at the system from multiple angles before coming up with his diagnosis. He got the system up and running and gave me the information I needed to make an educated decision on what to do with my heater in the future.

Thanks, Miguel. This was a great first experience with Service First. You outdid yourself and really put Service First on the map as a trustworthy HVAC service provider. You deserve to be commended for all your hard work this winter without letting quality slip. You really do put the customer first.

Of course living in San Antonio during the summer is a crazy time for your AC to go out. I had contacted multiple companies who were wanting too much just to have someone come out to see what was wrong and was already booked for the day and would have to wait for tomorrow. I then contacted Service First and they were at my house with 45 mins from when I first called them. Dennis Perez came out and did an amazing job. He was very professional, efficient and was able to get my AC back up and running within an hour. He also double checked the entire system to make sure everything was running properly. I highly recommend this company and Dennis for quick and proficient service. Thank yall so much for helping me and my family during this hot day.!!!!!!

I wouldnt bother with any other ac service. The guys here are awesome . I called around 4pm and spoke with Sam on the phone and was able to get someone to replace the air handler the next morning and at a very reasonable and affordable price. Johnny technician that came out to do the work is great as well. Very respecful and straightforward. Answered all my questions and even talked me through each step he was doing. He even took the extra time and step to ensure my whole ac system was working efficiently before he left. Again these guys at Service First AC & Heating are absolutely amazing

Oh my goodness, after spending a night in heat and misery my Service First AC technician came and blew out my line, gave me a tune up, and checked all other components and didn’t leave until the a/c was coming the house off and temperature satisfactory to me. I really appreciated his attentiveness, and professionalism. I would recommend this company and want to say thank you to Dennis one more time. You were the best!!!

This is by far the best customer service I have ever received from any company! I just had Jack come to my house to fix my AC unit and not only was he prompt and professional but he walked me through what he was doing and didn't leave until he made sure there were no other problems. You have my business from now on. And I will gladly tell all my neighbors and friends about you. I appreciate good service!