Service First AC Repair

We’ve been using Service First for a decade. Always professional and reasonable. Their crews are reliable and trustworthy. In particular, we like working with Roland and Josh.

Exceptional service. My AC broke on a weekend but SF sent out a technician immediately – within an hour, my AC was blowing cold air again!

Daniel was prompt very courteous and helpful. I highly recommend using Service First for all your HVAC needs

I got a furnace replacement from ServiceFirst on Monday, after mine suddenly stopped working. Everything went smooth, price was decent given the quality of the service.

The professionalism is like no other. The made me part of the project 100%. They were extremely clean and efficient. They showed me all the problems took pics before and after. They explained in detail my options. They sent ppl to solve the issues same day. I met the owner and Joshua. Both were transparent on all the findings and what needed to be done to solve th I am very happy with thid company and i highly recommended them. No EXCUSES just actions and SOLUTIONS.
Its so refreshing to have REAL customer service.

Great experience with Marcos, Javier, and Alex- Wednesday morning I noticed dripping noises coming from my AC unit and thought the drain system might have a blockage. When I was finally had time to call Service First later that afternoon, they were able to schedule a technician to come out right away that evening. In fact, they even reached out to see if I was free and interested in a technician dropping by earlier than scheduled (an offer I appreciated but wasn't able to make work). When Marcos arrived, he got to work testing the system and determined that my unit had frozen over because it had been leaking freon. He checked for leaks then loaded it with more freon to test the pressures and from all that it appeared that my TXV valve needed to be replaced. He told me the addition of freon would be a temporary measure to keep the AC working while he checked with the office for parts and availability to schedule a repair. On Friday, he reached out again to give me a quote for the valve replacement and also mentioned that if I was interested they could also quote me for replacement of my entire unit, which was 13 years old. I decided to have the whole unit replaced, as it had started making noise each time it switched on and still ran on the old R22 freon which is no longer easily available in the US. They were able to schedule replacement of the unit right away and came by a few hours later to replace everything. Javier, the lead installer, and Alex, his assistant did a great job dismantling the old unit, installing the new one, and cleaning everything up in the span of a few hours. They frequently updated me on what they were doing, tested everything thoroughly, and made sure to explain the new system to me before they left.
I honestly wasn't expecting them to be available so quickly, especially now that the weather is getting warmer. I was very pleased with the prompt and professional service and will definitely be a returning customer the next time I need my AC or plumbing serviced.

I do not leave reviews light heartedly. But my experience with this company whom I've used for the last 10 years have really turned sour. At first they were professional, courteous, and knowledgeable; they went beyond just service. This last time I used them everything was the complete opposite, rude, not on time, no follow through, and last but not least they just leave without fixing the ac and didn't talk to the anyone at the house before leaving.

The house they serviced is my parents house and English is their second language. I live in Houston. For any house repairs needed my parents call me to find a company to come out. So naturally I'm not in town when companies go do the service. Fortunately my siblings are in town. My siblings greeted them at the door and told them the issue. My siblings stayed and saw the repairman come and go, no big deal, all repairmen do that. What irked me was this technician did not communicate that he was leaving. My siblings called me and I called the company. The company said the technician completed his job and it was working. I assure you the ac was not working. It was stuffy and the thermostat read 89 degrees. They say it's the thermostat issue now. I requested they come back out the next day when I will be there. The next day another technician came out and I asked where the technician from yesterday was and he said that technician is no longer with the company. Very odd. I proceeded to let this 2nd technician assess the ac and he came back saying it's the thermostat broken. I asked if it was under warranty and he said yes. Naturally I said ok for them for them to replace it. They got the new thermostat the next day and the ac still didn't work. So they did more assessments and said it's the circuit board and that lightning struck it. They showed me a fried circuit board. How or why the first technician or the second technician didn't catch that in the first place is beyond me. No way it just happened bc there has not been rain in a while. So they replaced the circuit board on the 4th day by now and the ac worked. (This had me thinking if the thermostat was ever the issue.) I left town before they installed the circuit board and my siblings took over.They bill me for 1500$: cost of circuit board (which they disclosed the price before hand 1000$) and the thermostat (which I fought on since they said it was under warranty 500$). I called them and said they lacked communication and just leave the job without saying anything or calling. They in turn said they had to deal with me and my siblings and there wasn't any consistency. The same could be said with the company sending out 3 different technicians for the one job. The bill is settled now but I will never use them again.

10 years I've been using this company. Never will I call this company again. They have really disappointed me. Not to mention they were rude, unable to diagnose properly, and extremely unprofessional.

Nick was professional, experienced and knowledgeable technician. We will definitely use services in the future.

We have used them several times when needed. I wanted to specifically shout out to Joshua. He is awesome, very professional, honest and knows his stuff. They are also very responsive and make sure they get the job done.

Javier with Service First installed a new Central Air unit in my home, and he did an excellent job! It didn’t take long at all, there was minimal interruption during the process, and he kept everything clean and orderly. I was super impressed! He knew what he was doing and I so appreciate it!