Will's All Pro Plumbing & Air Conditioning

$482 to replace this $24 fireplace valve. It was not leaking and there was an access door directly leading to the 2 pieces that needed to be unscrewed to replace it (no drywall, siding, or stucco demo needed).

They called ask how my service went. I explained I was taken advantage of as I did not receive a breakdown of parts/labor when I received my invoice after the service was done. They promised a manager call back. Instead I have received 4 follow up calls trying to be unsold on other products. Every time I tell them I'm not interested and I'm still waiting for a manager call back.

The going rate for a plumber in San Antonio is $105 an hour. It took 45 minutes to replace the $24 part. Not sure where the extra $353 came from and apparently neither can their management staff cause they can't call me back with an explanation.

THEN don't even get me started on the $512 charge to dig up a (yes 1) sprinkler Solenoid Valve!?!?

The rep was nice enough to offer me a $25 discount though. (See invoice). PLEASE CALL A DIFFERENT PLUMBING COMPANY AND DO NOT GET TAKEN ADVANTAGE OF LIKE I WAS.

Shout out to Benjamin and the All Pro Crew. All I can say is wow. This crew at Wills All Pro are amazing. Not only did they do the job about 5x faster than I expected, they did it with such precision and swiftness you wouldn’t believe it if you saw it . There was a massive tree that had crushed my main water pipe from the city meter. I thought that tree would have to be torn down and removed completely. The All Pro crew showed up around 8am and finished the job in about 8-10 hours or so only stopping for a quick pizza break. They were like doctors in an operating room able to cut through the rock hard ground and cut through the Roots just enough to bypass the tree (saving the tree) and run a whole new tunnel for the water system . check out some of the pictures and you’ll see a couple photos of just a 10 foot section of the 30 plus foot trench that was made. I haven’t taken any after photos yet but you almost can’t tell anyone was here . 10 outta 10 Will recommend you call Will! Wills All Pro

I was highly disappointed with the HVAC service I received from Wills All-Pro/Goettle for a number of reasons.

1. First and foremost, I'm upset because of the carelessness from the HVAC tech. A piece of PVC pipe/cap was removed from the condensate drain line valve during maintenance. He didn't replace it, and over two months my line backed up and began to slowly drip from that spot. I found the piece lying in the attic insulation, replaced it and it stopped leaking. The water soaked the mat under my HVAC system, the plywood and beams it was sitting on, and soaked through to the sheetrock ceiling in my garage (the water spots was how we discovered this).

When I called them, they sent someone out to inspect the problem. I told them I had fixed it but wanted someone to inspect and mitigate the water damage. The tech (a different person) was very kind and professional, but after talking to his boss he said they would not replace the wood or mat under the HVAC and that the drain was installed wrong (another company installed it). When I said I understood that the slope of the drain line needs to be fixed, but the short term problem was his tech left the pvc piece off which caused the damage. He said we can't prove that, and its a he said she said situation. I acknowledge I can't prove this, but I know no one else has touched the drain line since the HVAC check up in July and was frustrated that this is how they treat their customers and don't own up to their mistakes.

2. I scheduled a tune up for June, they called the day of and said they had to reschedule, and the soonest available was in August. They called me in July because and opening became available, but it made me feel my business wasn't important to them if they could push my appointment off 2 months.

3. They tried to bill me twice. I paid at the time of service and was sent another bill mid-September. I emailed the receipt promptly and it was cleared up, but this shows lack of organization and it was a waste of my time.

Mr. Armendariz, was very friendly and informative while investigating the water leak with our plumbing system. He spent time to talk to us and gave us options and prices. Excellent customer service!! He was very friendly and professional. He did a great job with the analysis and repair and cleaned up when he was done. I highly recommend Mr. Armendariz!!! Great job! Keep up the great work and great customer service. We will recommend you to all of our friends and family.

If you like to be gouged because you don't know plumbing, this is your place. While I was out of town working, my neighbor noticed water seeping from our water main. He notified my wife and both agreed that it was the PRV (Pressure Regulating Valve) which was the same issue my neighbor had a few months prior. I had planned on personally changing it myself as a preventative measure but never found the time with how busy work has been. Being that my wife was unable to immediately get a hold of me, she decided to go with our neighbor’s recommendation. She doesn't have time to wait with a baby and guests at home. She called All Pro Texas on a Tuesday evening at about 6pm. I soon found out about the situation and immediately reached out to All Pro Texas to get better understanding of what was to be charged as I already knew how they pulled the wool over my neighbor’s eyes. They said they would have the technician call me after he diagnosed the issue. Instead, I only received information about one option; $697 +$89 for the after-hours visit via my wife's speaker phone. This is not what I instructed the technician to do. Being that I was driving I text my wife to work on reducing the price of the installation however, I wanted them to install the better valve (Bronze vs cast or pvc). They then did the work. After completion of the work (which took all of 1hr and 15min per my cameras) my wife was too embarrassed to even let me know what the final total was and refused to tell me.
The next morning comes and I decide to call APT to discuss their price gouging. I get transferred to the manager (Jesse). I ask Jesse for a line item list of products sold to us and services performed to explain their pricing. He said that they didn't have one but that they could work on something as they do PRVs as a "Package". (What does that even mean???) I then asked what the actual total of their visit costed us. For the "Package" your wife chose, it was $1135. WHAT?!? So you're telling me you charged $900 labor to change a $150 part that took an hour and 15? Jesse responded, well yes that is the "package" your wife signed on. So I ask: How do you sleep at night? Is it alright to charge that kind of price to people? That's outright ridiculous! He responded with, well your neighbor was there and he paid the same. I said, Yeah and neither him nor my wife know anything at all about plumbing. That doesn't make it alright to take advantage of people. He then said, well I don't know what I can do for you. I then said, you can start by refunding me part of my payment, at least back to the only option I heard, which is $697+89 fee. Even then that wouldn't be fair but it’s moving in the right direction. He refused to do so and I told him to have a wonderful day.
Once I arrived home, I found that the PRV covering is sticking out 8 inches above the surrounding covers, decorated with several large rocks and a water bottle. I can’t even say that the work performed was satisfactory. So here I am writing my first review ever.
For those of you that don't know plumbing, residential PRVs range $40-200 depending on size and quality. The 3/4 Watts PRV that was installed is $129 at any Home Depot or Lowes. 1-3 hrs of labor depending.
APT is Home Advisor accredited and even they claim PRV replacement should cost between $250-350. Don't let yourself become a statistic, make yourself knowledgeable.

We called Wills to unclog a toilet (caused by a pen, or 5yr old rather). While they were here, we had them put in a pedestal sink we had lying around. I can’t give more than 2 stars for a mediocre job at a premium $1200 cost. But they get 2 stars for effort and jumping on the project the same day which took a couple hours. In hindsight, my bad for not wanting to instal my own pedestal, thinking “leave it to the pros.” These guys are not bad, they’re just not that good either. Shop around, best advice I can give you.

These guys are legit. Super knowledgeable and efficient. They were Johnny-on-the-spot with my service call when I needed it. They not only do plumbing, but also HVAC. They made some great recommendations. I'm positive we'll be hiring them when our AC breaks down. They'll be the first people we call.

Will's All Pro has been professional, courteous and great advocates toward our home insurance. Our homeowners insurance had initially turned us down to cover any amount of our plumbing project, but William advocated on our behalf and got some of the project covered to our great surprise. The plumbing project we had done was extensive, but we felt we were adequately educated regarding what was going on and their patience to answer every single question we had was impressive. They really took their time to make sure we were comfortable with proceeding, we felt they were upfront and honest with us and weren't trying to cheat us. They kept the project proceeding quickly which we appreciated so much and even came back out a few weeks after to fill the access hole after it had sunk in some from heavy rains. Follow through was greatly appreciated as well.
Will's All Pro customer service is very cordial and easy to navigate their phone lines, I appreciate being able to speak to someone instead of going through a phone tree.

This company is wonderful! I called to make an appointment. They were very accommodating and had a plumber on the way to my house within an hour. Andrew was great. He found the issue and explained everything as he worked! Not long after I made the appointment they had a representative from the restoration company to assess the damage. Everyone I dealt with was professional, friendly, and informative. I am grateful for Their quick response and their hard work. We would have gone the entire weekend without use of the showers or toilets if it hadn’t been for them.

My water heater stopped working and I needed a technician to diagnose the issue to report to my insurance. Looking around The companies I called wanted to charge $100 or more just to come out and diagnose the issue, it seemed far too much and so when I called All Pro I was happy to find they were much more reasonable and were even able to see me same day! Cody Blackmon arrived on time and was very professional and courteous, his service was above and beyond. When I explained this was for insurance he even offered to join me on a call with the insurance folks to best explain the issue. This helped me get things moving quickly and was much appreciated. He followed up with me regularly until insurance approved the replacement and was then able to schedule me in the next day! The installers that arrived were Adrian Dado and Adam, they were friendly and highly experienced, they answered any questions I had - even giving me some tips to help maintain the unit. Their workmanship looks excellent and they were efficient with their time. They left the area very clean and went over the details of the unit offering to answer any questions I might have before they left. I cannot think of one thing the All Pro team could have done better, very impressive. I will be sure to go back to them on any future repairs.