Will's All Pro Plumbing & Air Conditioning

I have used Will's All Pro twice now for problems with ground shifting my old irrigation and main plumbing line in my yard. Both times, a gentleman named Brandon came out. He was so professional and courteous and continued to let me know and show me, where each issue was, every step of the way. He explained how all it worked, how and why things were leaking and gave me options. He never pressured me or made me feel like I had to fix anything that didn't need it but let me know to be aware of future things that could happen due to my old PVC pipes and ground shift. He told me where to look out for these problems and to just give them a call, should they arise. He worked well into the dark the first time and first thing in the morning the second time. I will always ask for Brandon in the future. Everyone I spoke with at Will's was so kind, professional and quick!!! I've never seen a company come out and work so fast! They're like the Jimmy Johns of Plumbing and A/C! But the coolest thing that stood out to me is that every employee actually sounded happy and like they really enjoyed what they do which is helping people with a very stressful situation. Will's staff, truly made things so much easier for me and I cannot thank them enough!!!

Wills All Pro did a great job! Arrived during the scheduled time. Mario Olivares is a friendly and professional technician. He told me in detail about all my options and allowed me to prioritize needs and customize service. Really took the time to explain what was being done and why. Also gave some pointers on what to do to keep system running optimally and reduce possibility of breaking. I will definitely be using them again.

I Needed a hot water tank replaced. Allpro sent Cody to discuss our needs,cost,and concerns. He was very knowledgeable, polite and helpful with all of our questions and concerns of quality, cost and the process of the removal and replacement. I had called other companies and found Allpro to be the most satisfying(read reviews and costs). The cost was not the lowest but as they say and I have experienced many times before" you get what you pay for". The replacement appointment was set to my needs. The work was done by two knowledgeable technicians that got the work done quickly and very satisfactorily. They knew what they needed to do from start to finish. I felt very comfortable and didn't feel I had to look over their shoulders or ask any questions. They explained what I would need to know with the new tank and setup etc., cleaned up and left me very comfortable with the whole process. I would definitely recommend them and will use them again for any future needs.

Alex was a great technician and a really friendly guy. I had a lot of questions that he seemed happy and willing to answer. He was quick to figure out the problem and gave us all of our options. The prices seemed good and fair to us and if in the future house we get the water heater goes out I'm sure to go back to Will's and ask for Alex.

I had amazing fast service from this company. Richard Wenzlaff I think was his name came out same day. The price was cheaper than I expected and best part I was able to get back to my daily routine in no time at all. Will definitely use again.

05/16/2020
Another update: I finally decided to use my credit provided for the issue below to have my AC serviced. The tech was awesome, completely personable and 100% straight forward. The only issue remains the same as last time, I've since had 5 other companies out to validate the issue and for both repair and replacement Wills All Pro is 15-20% higher on price for comparable equipment. While I was happy with the service, I am disappointed they priced themselves out of being a contender again

Old Issue:
Update: I just received a call from the company. Not only did they apologize for the issue, they aimed to actually have it rectified if I hadn't done so myself. Instead I have a credit towards future services. As I said, the customer service aspect is top notch even if this one experience wasn't.

I was truly impressed with the customer service. Multiple confirmations were sent, texts were sent when the tech was on his way. I was even provided a picture so I knew who to look for.

As for the actual issue, we had an overflow tube that was too high which allowed the tank to overflow. While an easy fix, this flooded our bathroom so we were trying to handle bigger issues and didn't have time at the moment to run down to Lowes/Home Depot. This is $20 worth of parts in total from your local hardware store so I was expecting $200-300 for a plumber to replace it. What I got was multiple options, $250 to replace only the overflow tube or fill valve but not both (thus still leaving me with an issue), ~$500 to replace both or ~$1000 to replace the entire toilet.

With all the great ratings I'm truly disappointed. While the service itself was great, the pricing was insane considering it's 15 minutes and $20 worth of parts. I was surprised and chose not to use the service when I was advised i could be charged $250 but not fix the issue fully which I was told with a straight face while my kitchen ceiling was leaking water and coming apart. The worst part is the plumber turned back on the water to diagnose the issue and left it on to go pull together the prices. We noticed this once he left but already had even more water pouring onto the floor thanks to the oversight.

I'm sure they're a great company but I hope they read and address this type of issue in the future.

Michael Angel's arrived on time and went to work right away. Not only did he fix the failure but also corrected other potential failure problems. Even after injurying himself he stayed and completed the job. I would not hesitate to call Will's All Pro Pluming. I would recommend to family.
This is the second time I have used this business because the first time they did a good job, however today was just the opposite. First they missed my appointment time and date. Second they bled freon from my AC unit while doing a test and I had to repair attic pull rope. Most importantly they did not perform the services they told me they would do and was told a supervisor would call me back within one to two hours. Four plus hours I once again called them and told the same thing. Would not recommend this company for AC or pluming!!!

Quick service on a holiday crisis. Michael showed up quickly and was completely professional and totally competent. A little pricey? Yes, but it was Thanksgiving morning and I was told what the cost would be ahead of time. I was charged exactly what was quoted. My issue was repaired and I'm happy.

I would absolutely recommend this company and the service they provided. 👍

The staff was very professional, I was able to get an appointment quickly and they kept me informed of when the technician was coming and sent a picture of the technician. The technician, John, was very helpful and answered all of my questions. He showed up when he was supposed to so I was not waiting around. He was informative and kept me up to date about the products that needed to be ordered, but even that turn around time was quick. John was very nice and professional, we would use him and recommend this company again!

Though I was given a 2 hour window for Doug to arrive, he was there in less than 30 minutes! He took the time to explain the different options and used no pressure to upsell anything while there. The repair was quick and he explained what happened and what he had done to fix my leak in easy to understand terms. Great job done quickly!