Comfort-Air Engineering & Primo Plumbing

They dispatched Keith Breen, who was able to find and repair a non-persistent leak. I was very impressed with his knowledge and ability to find the leak, which was a loose air-conditioning drain pipe. We'll be asking for Keith (and his associate) for future plumbing projects & repairs.

Signed up for the maintenance program. Both units broke within 7 days of them checking them and now less than 15 days later one of the units is out again. Wouldn't even acknowledge the issues the second time I had to call for an AC being out, the scheduling lady was just abrupt and rude about having to send someone out.
I'm out a $1000+ to these people and no one at their office seems to think that's an issue.

Keith Breen and his crew came out to our property and installed our tankless water heater system! They did a good job and did the work as fast as possible!

Jeff Pierce arrived on schedule. He listened to my long-winded explanation patiently and then after asking where the unit was located, set to work. In short order, Jeff located the cause of the malfunction and made the necessary repairs.
Upon completion of the work, Jeff explained his troubleshooting process and actions taken in a language I could understand.
Before departing, Jeff explained the warranty status of the unit and any potential future charges that I may experience.

Primo plumbing is the only professional plumbing company I would trust our home to! They are dedicated, knowledgeable, and always professional! They did an outstanding job removing and replacing our hot water heater! And their prices are extremely reasonable! In addition, I will always request Keith Breen, Master Plumber, to be our go to guy! He's the best!

Professional with integrity. From the technicians to management, they provide me with the information needed to make the decisions necessary. Their service is superb. They are responsive and on time.

My entire family uses this company and I don’t know why I called other ac and plumbing companies. I felt the price was reasonable for the job being performed. Also they came out the same day I called to work on our ac. I will be using both primo and comfort air for a long long time.

I wish they gave me a coupon or something for my review like other service companies, but I feel compelled to write one anyway as this is the 3rd HVAC repair company I have tried in San Antonio and they were by far the best. I won't say the other companies names but I tried one of the biggest companies in SA the first time and a company run by one man the second time. The tech I called from the big company cussed in front of me, bad mouthed the home inspector, and charged me around $400 to replace a $20 part that ultimately needed to be replaced a few months later as they didn't diagnose the issue correctly. The guy that runs his own company wasn't friendly at all and when I asked him questions about what he was soldering/brazing he seemed offended and instead of answering my question told me that I was free to inspect his work after he was done (I was interested because I tried to do the repair myself and couldn't, so I wanted to see how the professionals did it). The techs from Comfort Air took the time to explain everything and they were friendly. They also got to my house very quickly. Oh, and the dispatcher was nice as well. After my first two experiences I was legitimately convinced that the HVAC repair industry was a total scam but you guys have restored my faith. Thank you!!!!

So it was Saturday, 4 hours before family was due for our early Christmas party, and I had a pretty serious plumbing issue. My usual plumber was out of town but his company recommended Primo, so I called, and got a quick response. The service technician (Mitchell) was professional, polite but best of all, very knowledgeable! He had the plumbing up and running and my Christmas party was only delayed for just under an hour. Big plus, the cost was reasonable.
I highly recommend Primo!

The plumbers they sent over were awesome. Friendly, professional, VERY competent. They fixed multiple problems I was having, with kitchen sink, fridge water, bathroom sink, washer dryer...in speed time. I'll definitely be calling this company next time I have any issues.