Friedrich Air Conditioning

The Friedrich reps them self don't know details of their own air conditioner units and they provide false information I emailed them about a portable air conditioner if it has auto mode for heat and cool and they emailed me back that it has and I verified it again with them and they said it has that feature but in fact it did not have that feature so later I called them in asking them about this so they said that this representative that I emailed was a temporary representative... I also bought an air conditioner model number ys10 10000-btu and paid for that more than $1,000, when it arrived the instructions book showed that I need mounting brackets but they did not include that with the air conditioner they did not even include the top angle to prevent it from falling out the window, also the front grill louvers broke after the first use! They are charging so much money for the air conditioner and providing such cheap products, BEWARE!

Had an excellent experience with everyone I came in contact with everyone was super helpful and could answer any questions I found myself with. I had exceptional help with James in tech support he told me what to do in minutes and got my unit up and running fast. Would highly recommend to anyone looking for a great AC unit with a great company to help you with any need so your never without AC.

it is very sorry to see what has happened to a great Air Conditioner company from San Antonio, Texas. I have 5 units which I purchased about 10 years ago which is still working great. But sadly today we could not buy one or get any information from the dumb operators answer the phone on customer service. You should think of your business model before it disappears from the playing field completely.

Over a year ago now we had a Friedrich 5 zone mini split system installed in our new home by a local installer (Julian Aguilar of Fire and Ice) in Durango CO. This is our second winter without a properly working heating system. We have been given the run around by the installer and Friedrich for well over a year now with the company saying there is a know issue with their multi zone mini splits and that they were working on a fix. We finally received the "new" circuit boards and the system works even worse than before. Friedrich is a horrible company that does not stand behind their product, and I can understand why, because they produce garbage. Stay away from this company, they will only leave you out in the cold, literally.

Great products great support. I have one in every room. Would not have it any other way. Decades of quiet cooling, WiFi works great.

Had a furnace system from 1971 that finally quit a few days ago. Over 50 years. Pretty amazing.

If you want an AC unit that doesn't have all the functions advertised, is significantly louder and less efficient than it could be, and has terrible customer support then look no further than Friedrich. They are the worst AC company I have purchased from. They seem to have been quality at one point, but that was a long time ago. They don't stand behind their products, some of which they know are faulty right out of the box and their manuals read as if they are written by someone who doesn't have the product in front of them and has never actually seen it. Do yourself a favor and look at other brands.

Long story short: Dealing with the company Customer service is a pathetic nightmare. I had bought a very expensive AC which arrived damaged. The companies affiliated AC techs don't care or want to come. The customer service department lies. You wait on hold, they hang up, they lie to just get you off the phone. Its basically a war of attrition. I wrote to corporate and never got a response. They farm out customer service and nobody is watching them. Do yourself a favor and buy from a Japanese or Korean company. Friedrich doesn't care about their consumers, especially if your not a large business.

Don’t even consider buying a Friedrich unit!:
I paid over $1,300 for a thru the wall KEM18 unit and the internal thermostat is terrible. The previous unit that I had also had a terrible internal thermostat that the technician said could be resolved with a remote thermostat. I bought a remote thermostat and it did resolve the problem. Unfortunately according to Friedrich they discontinued the remote thermostat for this model 2 years ago. Now I am stuck with either listening to the unit cycle off and on every minute if set on Auto, or setting the fan on On where it runs continuously. As others have noted, their customer service is terrible. You are indeed lucky if you can get anyone to answer the phone, and they don’t even bother to reply to emails.

Pay no attention to any Consumeraffairs.com reviews of 3.8 that you might see, as in their own words they are paid by the companies for providing their reviews. Check their own reviews and you will see that over the last 10 years the clear majority of the reviews have been 1 Star with only 1 or 2 reviews having reviews of 4 or 5. So how in the world do they arrive at an overall review of 3.8?

I had called earlier this week about a problem that i've been having with one of my a/c units and the tech support really helped to resolve the issue. I would highly recommend this company for a/c units