Air Express Air Conditioning & Heating

Air Express is a Godsend! We have used them for years. Every technician we have ever had has been courteous, respectful, knowledgeable, and very professional. They have brought solutions for every issue, and help keep our aging system in working order until we are ready to replace.
The one time we used another service we regretted it immediately because they could not diagnose or fix our A/C; the owner of Air Express himself came to fix our problem the next day, and had our system up and running very quickly!

I don’t know or care if their pricing is a little higher than their competitors because I know I will receive quality service from the best technicians when I need it, and that’s worth the cost. I have never felt like I paid more than I should. I recommend them to my friends and family any time someone mentions needing a good company.

Roberto and the crew were professional ! Came out promptly and got our A/C back up running in no time.

I cannot tell you how pleased we are with Air Express. Their technicians are knowledgeable, friendly, and honest. We had our 3 year old air conditioner stop working suddenly. Air Express came the next day, diagnosed the problem, dealt with the A/C Manufacturer, and ensured that we could get the items replaced because they were still under warranty. They did all the leg work, then we only had to pay (a very reasonable price) for them to install the new parts in the unit. We also use Air Express to do maintenance on our systems every 6 months. They are extremely thorough and never try to upsell sell us with new or different projects. I always appreciate their honesty in their work. I highly recommend this company!

I used Air Express to replace two old AC units. I met and talked with 6 separate companies before selecting Air Express. I had settled on using another company and then I spoke with Josiah. I could tell in a few minutes that he was a guy who loved what he did. He came over and spent 2.5 hours looking at all our duct work, units, and vents. He listened to me when I told him about certain rooms that did not get enough air. He built a plan to fix each issue. All the other companies told me that there was not anything to be done because that was just how the house was designed. I decided to use Josiah and Air Express. While we waited 2 weeks to get the new units installed, he came out and recharged the old system to keep us comfortable. He personally came out during the install and showed us how to use the new system. He has took the initiative to follow up every so often to make sure we are still happy. He has come up and made a few minor changes to really dial the system in. I am so happy with him and Air Express. I really cannot say enough good things about them. I believe you will be very happy if you use them.

I had a wonderful experience from start to finish with Air Express. All employees were respectful, knowledgeable, and worked with urgency. I had a leak in my evaporator coil and it was quickly diagnosed and replaced. I called and reported my concerns on a Thursday morning and they had me back online by 4 pm Friday. They even recharged the system at no charge to keep the house cool Thursday night. I highly recommend this company and commend their employees for making the company great not just good.

Top tier a/c company all the way. I have used them in the past always with good results. They explain everything thoroughly however many times you need to hear it.

I just had a complete new ac and heat system installed including ducting and with some recommended changes to the existing system it came out great. From past experiences I did not even shop their price.

If something is not to your satisfaction they want you to be happy and will work to resolve the issue.

I completely recommend Air Express.

My elderly Mother's heating system went down during this area's recent extreme temperature drop. Air Express Air Conditioning & Heating (where my Mother purchased her system years ago) responded the same day and fixed the problem at a very fair price. I can't say enough good things about the Office & Service Team that helped us! Excellent customer service! (Thanks David (owner) Kelli (office manager) Kristi (dispatcher) & Justin (technician). Very happy to recommend Air Express Air Conditioning & Heating.

Josiah came out to price a new system for us. What impressed us the most is the time he took to understand the specific type of system design that would best serve us over the years. Many other contractors have simply priced the cheapest equipment or duplicated the design we have currently (which has some design flaws). After deciding to wait on replacement for now, due to budget concerns, we had Josiah back out to do a complete inspection, servicing, and maintenance of the system. He took the time to thoroughly explain all of the things he was testing, their impact on the life of the system, and which items should be addressed sooner and which items could wait.

It speaks volumes about the integrity of a person and a business when they are honest about the things that don't need to be done, rather than trying to convince you that they do. In most cases the customer doesn't have the knowledge to know what really needs to be done and what will just add to the profit for the contractor. I appreciate when a company is honest enough to say, "No, this really could wait" or "No, there's nothing wrong with the amount of coolant in your system." Things like that build trust. Being able to trust a contractor to tell me the truth, even when they can benefit from bending it, is the single most important thing to me when deciding to hire them. In the integrity department, Josiah and Air Express pass with flying colors!

Overall, this was a great experience. As busy as I am, I don't often take the time to leave reviews. However, I felt that this company has gone above and beyond my expectations and they certainly have earned the time it takes to write this review, not to mention my business in the future. Amazing job, Josiah!

I highly recommend this company because they are professional and proficient in delivering services honestly. The technicians (particularly Josiah) always spend time educating me on air conditioning parts and their purposes. Oftentimes, he goes beyond the call of duty if he sees something that may be problematic. I appreciate this information because my system is aging (over 21 years) and it helps me to make an informed decision. I am looking forward to Air Express installing a new air conditioning unit for me next year.

Extremely pleased with the service I get from Air Express. I have worked with Air Express for a number of years now. I used them in the past for the service package where they come out twice a year to do maintenance on the unit. I just moved back into a house in the Richmond/Katy area of town and requested Josiah to come out and check out my AC units. Turns out the new one was in pretty bad shape due to improper care from prior owners. He worked with the manufacturer and was able to get the warranty transferred over to me and worked with me on getting a good deal on a new furnace since that was not replaced when the compressor was. Josiah is top notch at what he does and I highly recommend having him in your home. Air Express as a company is wonderful to work with as well. They will get you cool or warm when you need them to and their prices are very competitive with other AC shops.