Tom's Mechanical, Inc.

The HVAC technicians from Tom's are generally very knowledgeable, professional and courteous and today's experience was excellent as usual. Kris J. was very polite and conducted the spring PSA check of my HVAC system efficiently and quickly.

Tom's recently installed a new heat pump system for us. They completed the job on time on the date they promised. Workers were very professional and courteous. We had a minor issue after the install and they were very fast to come out and fix it. I recommend them and I feel confident using them going forward to maintain our new system.

Our A/C unit was 25 yrs old. It lasted so long due to Tom’s Mechanical coming out each Spring and Fall for years to do maintenance checks. Last Friday was the end of our unit. Tom’s Mechanical were out Monday morning to put in a new unit. They got it put in quickly and had us cooling down in no time. They are always friendly and professional. We highly recommend them and we won’t use anyone else for our service. Thanks Tom’s Mechanical for your great service over the years.

We had an AC unit go out in August. We had 4 different companies give bids and give recommendations for the type of unit that would be best for us. A friend of mine who used to do HVAC repair work recommended Toms as a company does the installation work meticulously well. I had heard that the installation work is just as important as the unit you purchase itself . Kevin, our sales rep from Tom's Mechanical was the most knowledgeable, professional and helped us make the right decision without being pressured at all. Big kudos to Kevin. The installation crew was on time and had the job done on schedule. Very pleased.

I was a victim of the recent ( 2021 ) freeze and had a water line to my kitchen sink rupture. Getting a plumber was almost impossible. I called Toms Mechanical, and through very good time management and dispatch perfection, they were able to get to me in under 24 hours. The Plumbers who showed up were ready to fix my pipe, had all the parts they needed, did the job with one visit, were very professional, showing up in masks and booties even. They were in and out in under 20 minutes, and the call was complete with no call back required. The price was very fair, and I would HIGHLY recommend them.

Our service technician (Allen) was on time, knowledgeable, and very professional. He also made helpful suggestions for improving the air quality in our home. Excellent experience!

Tom's Mechanical always provides me with competent and timely service. They installed my Trane A/C and gas furnace seven years ago and we have maintained a service contract with them ever since. Tom's is a well run company, competent, fair priced. I highly recommend. Erik performed the Fall service on our system today and he was very professional, thorough, and efficient, as usual.

Much Deserved 5 Stars
From the very first phone call Tom's set an unattainable bar. After a month of estimates I never expected the level of customer service, knowledge, efficiency and quality of product I recieved. I waited two weeks to make a review because I couldn't believe that everything could be so good. Well, 2 weeks later and the unit is working amazing and the weekly electricity usage has gone down. Trust this company, they will sell you what you need, they will arrive on time(even when you don't) and their amazing techs are knowledgeable, polite and clean up after themselves! Thank you again for a stress free experience!

I bought an annual contract with Tom's to service 2 units 2 times per year. I had one AC unit replaced by another company so I wanted a partial refund since Tom's wouldn't have to inspect the new unit. What I thought was a partial refund of $56 against my $245 contract was canceling the inspection on the new unit as well as the unit covered under my contract.. Also, Tom's did quote replacing the unit but they wanted to install a Trane air handler unit inside the house and connect it with a Lenox unit outside the house. I asked them several times if those units were compatible. They assured me they were but when I pressed them for documentation saying the units would work together, they said they couldn't provide it. Had I not pressed for documentation, I could have had a non-functioning system.

10/29/2021 update.
The manager did contact me and sent a check for the unused maintenance contract - which I think is fair. Sadly, had they just honored the contract initially I would have contracted them in 2022 to service the unit they installed several years ago.

I reached out to Tom’s after 6:00 pm on a Tuesday with an emergency as part of my ceiling had given out and I was worried it had to do with my unit. I was able to talk to their after hours service within seconds who immediately sent a message out to their technician Luis Gil. Luis arrived promptly 20 minutes later with a big smile and willingness to help, within minutes he identified that the issue was my water heater and not my unit and proceeded to shut the water valve and turn off the switch to the heater in order to avoid additional damage to my ceiling. I can’t thank Luis or Tom’s enough for being there for me when I needed it most! This is an outstanding company with even more outstanding technicians! Highly recommend!