Tom's Mechanical, Inc.

Our A/C went out over the weekend while we were out of town. Temperatures reached 105. We returned home Sunday to a VERY hot house. I called Tom's Monday morning. Although they couldn't schedule us for Monday, they were here first thing Tuesday morning, completed the repairs and had us cooling off before noon! Fantastic!

Kris was excellent. Friendly, knowledgeable and very professional. Was able to diagnose the issue within probably 5 minutes and repair same day. He even noticed my vents were improperly installed which I had no idea was even a thing. Thank you so much kris for the excellent service. 10/10

We recently had a new AC installed, and Tom’s Mechanical was great. Brian L was our salesman, and he is absolutely dedicated to providing fantastic customer service.

HVAC technician, Alan, did routine check and maintenance on my unit. As Tom’s installed and has been servicing my unit for years, all was well the time.
However, I recently bought another property and asked Tom’s to come out and check the HVAC system on this property. This HVAC system had not been installed or maintained by Tom’s Mechanical.
Alan, thoroughly checked out this unit at my rent property and diagnosed several things that needed redoing in the indoor unit’s condensation system. Due to Alan’s knowledge and training, he spotted these issues quickly and was able to correct them. As the unit is in the attic of the property, there was potential for water leaking from the unit into the hall ceiling inside. Having just remodeled the house, such leaks would not have been welcome.
Alan has been our technician for several years. I so appreciate his diligence and attention to detail. He always takes an extra minute or two to thoroughly explain the issue and necessary repairs. This is reassuring to this retired school teacher who does not have a large income.
Thank you Tom’s Mechanical for having great folks like Alan on your team!

Eric was extremely professional knowledgeable timely and made me very proud to have called Toms mechanical. They have earned my business in the future just by having Eric on their team!!!

The only issue I had was scheduling the visit, they did not show up the first time I scheduled, the original woman i spoke to was quite short with me. I was under the impression that when you had a contract for service, they scheduled you. She let me know i was wrong., you have to call. The techs are very courteous, prompt and efficient.

Today April 1, 2022 Tom's Mechanical sent Allan Casey to do my annual A/C maintenance on both of my units. He arrived promptly within the time window stipulated. He was very friendly, knowledgeable and thorough changing the filters and checking both units for any malfunction. He noticed that one unit had a capacitor that needed to be replaced and discussed it with me to see if I was ready to do it today. He was not pressuring me to do it now but explained that it would save me money since I would not have an additional s/c by replacing it at a later date. Allan is a great representative for Tom's Mechanical. I have two homes with HVAC Units installed and maintained by Tom's Mechanical. I have recommended them on Nextdoor and to my neighbors several times.
Kathy Stallings
Keller, TX

Tom's Mechanical service representative, Frank, came within a half hour of the emergency call on our heating unit that was not working on the coldest day in at least 2 years. While he was not able to repair it, Frank was very professional in his analysis of the problem and told us that the unit was working fine, it was an electrical issue and that we needed to contact an electrician. We appreciated Frank's honesty and professionalism. If an issue pops up again in the future, we will definitely contact Tom's Mechanical, Inc. After our experience this time, we trust them to be honest and trustworthy.

Michelle is an exceptional employee! She was very responsive to my circumstances with my unit leaking. So informative and professional. In addition to ensuring I was informed every step of the way she was personable and genuine. In dealing with a bad situation with my A/C, she made a bad situation better just through her communication skills and knowledge. Tom's Mechanical is lucky to have her customer facing and representing the residential service team. I would hire this person in a second for her Customer Excellence!!!! A sincere thank you for getting me services as quickly as you did and following through with next steps. Kudos to Michelle and Tom's Mechanical! Arlington, Texas

Efrain Robles was a pro. Fixed my needs and got out here within one business day and completed the work by noon. Great service and very nice guy. Have his card and will request him when I need any plumbing work. Keep people like this Tom’s they are an asset