Tom's Mechanical, Inc.

Best experience with an HVAC company since I moved to Texas 11 years ago. Prompt, professional and quality work. I highly recommend Jimmy if you need your system serviced or repaired. He was awesome. If you need a new HVAC system ask for Kevin, he’ll do what’s right for your home and sell you what you need not what makes his company the most money. Both honest guys. I highly recommend this company.

I wanted to provide feedback I received after posting a 1 star review. The owner of Tom's called me and apologized for the miscommunication. He stated this was corrected immediately upon reading my post. He was truly sincere in the apology and cares about his business and their customers. With all the businesses I've dealt over the years I have never met an owner or manager that takes this much pride in their business to include their employees and customers. I only wish I was within the service area of Tom's because between the reviews I read previously and talking to the owner I would definitely use them. Just by the owner reaching out to me makes me feel as if I'm more than just a number to them. Thanks again for the consideration you showed me and hope the best for Tom's.

We had a new HVAC system installed June 2018. We've used Tom's before and always found them professional and great to work with. While we did shop around, Tom's made us feel comfortable. We look forward to continuing to work with them in the regular maintenance of the new system.

Reliable. Louise arrived early and performed well. Very knowledgeable. Took pictures of what he found in the attic system and outside (in the freezing and rainy weather) units. Great annual check up program. Good company and great service guy. Warranty work performed without question. Nice to have a trustworthy company to work in our home. Thank you, Tom's Mechanical!

Luis was great - clearly very honest and knew what he was doing. Took the time to explain everything clearly so we knew what our options were and could make a good decision. We appreciated that he was not trying to hard sell us. Our old company is now out of business- we are delighted to find a new company and new service tech we can trust!

It was perfect. I called in the morning and they got to me right away. The technician was knowledgeable and was able to communicate to me what he found, what my options were, what the pricing differentials were, what the repair timeframe was. He was thorough, quick, polite, and just overall excellent. I signed up for the yearly maintenance plan of which I was not aware but which he presented. I was relieved to do so. Well done.

I had a gas line ran. The technicians were professional and prompt. I will use them again in the future.

Tech arrived on time, very friendly and knowledgable. As are all of my experiences with Tom's tech was honest and prices were fair. I had a situation where an unscrupulous company could have easily taken advantage. Not Tom's. They diagnosed the issue within minutes and corrected the problem quickly. This is why a I use Tom's.

I rarely write reviews but in the case of impeccable service I must let everyone know that Tom's is absolutely outstanding!! Needing to replace an HVAC unit can be stressful and sometimes confusing...not to mention very expensive!! After a few estimates, it was immediately an easy decision to choose Tom's because of the warmth and comfort we felt. They were extremely knowledgeable and explained everything in detail as to what we needed. They didn't suggest a bigger unit or add on any bells and whistles just looking to make an extra buck. They explained what our home needed to function at the utmost efficiency and to lower electric costs! Tweaking our new very "smart" thermostat was a breeze by phone, so that if future adjustments are needed, we have the knowledge and understanding and we won't make mistakes again. I couldn't be more happy with our purchase and we send Kevin, Josh, Rod, Matt and Jordan our warmest wishes and blessings for taking such good care of us!

Tom’s Mechanical has been our go to service company for our HVAC for many years. Brian Lackey and his service techs have always done a great job. We have been a member of their service contract providing discounted seasonal checkups and needed repairs and parts for our units (3) two times per year insuring they are running as designed and safely. We are totally committed to Tom’s as customers.

But, as great as they have been to work with in the past, things just got even better. When I called this last time for help, they sent Ethan Truong out to be our service technician. I’ll just say this. Ethan is the best. Knows his stuff! Thorough, efficient and personable. Thanks Ethan!