Tom's Mechanical, Inc.

We have used Tom's Mechanical for about 1 year. We just had them come out to check our A/C system and found out we had to replace it. Even though this can be a hard and stressful process, Tom's has made it smooth and stress free. Kevin came out and did all of the estimate work with us and patiently answered all questions we had. The team came out today to fix everything and all installers, Ramiro, Jesse, and Vicente are more than friendly and professional. Ramiro was who we communicated with mostly today and he was polite and thorough the entire time. Jesse walked us through the new thermostat and showed us everything there was to know about it, TOUCHSCREEN! So high tech! The whole team worked efficiently and were communicating with us all through the process. I am so glad that we have a company who is trustworthy and who we are able to rely on when things like this happen. We have had the best experience with them, will continue to use them, as well as recommend them to all friends and family.

Overall, I would say that Tom's number one priority is customer service and it makes a world of difference!

Thank you so much Tom's Mechanical!!!!!!

I've used Tom's for many years now. They hire excellent technicians and I have always been pleased with their work. When I had bids on replacing my units, I asked a ton of questions and Brian was very patient with me. Tom's competitors wanted to get in and out as fast as possible and really seemed perturbed I was asking so many detailed questions. It was easy to choose Tom's.

Chris did an excellent job with our preventive maintenance service. He explained how our air vents were installed incorrectly by our painters and found some crossed wires from our recent new thermostat installation by our new security provider. He took the time to answer our questions and explained all the work and the result after he was done. Chris was friendly and was very professional!

I love Tom's Mechanical! I have been using them since I bought my house back 15 years ago! I have the yearly maintenance plan and it covers 1 springtime checkup and 1 winter checkup! It's so worth it! If anything goes wrong or goes out they usually can come out the next day and I get 10% off parts if needed because of the maintenance plan! They are the best as far as customer service too! I'd recommend them to anyone and everyone!
****UPDATE****
I am having to purchase a new unit after 17 years because it finally went out. The good news is that not only did they come out that day but the manager Josh Wallace brought me a portable ac unit that I can use for a week until my unit is installed! I can't tell you what a lifesaver this is! The customer service from Frank, Kevin and Josh is TOPNOTCH! I recommend them to family and friends all the time! Hands down the best around DFW area!

Tom’s Mechanical is truly a 5 star business.

They were willing to quickly inspect an issue with my cooling system although i was not a regular customer. After scheduling the appointment within 24 hours of my call, their technician David arrived on time, was polite, extremely efficient and defined the problem in words i could understand. Additionally, I received a call from their office letting me know he was on his way.

I have become their newest customer...and only wish they serviced electric, plumbing, home repair, and painting issues!

S. Smith

Well Tom is installed a new train air conditioner for me in 2014 and my experience was very positive at that time. Since then my new air conditioner, along with radiant barrier in the attic, has drastically decreased my electric bill, so mission accomplished. Last night I noticed it wasn’t cooling at all and I dread the thought of spending the night without air-conditioning. But it wasn’t that bad. We made it through OK. So early in the morning I called Tom’s to see if they could get someone out to take a look at it for me. I said certainly through a chat session that I had, which was very convenient and quick. The problem was they said it would probably be this afternoon before they could get someone out. So I pulled out all the fans and got them ready for a hot day. Low and behold at 10:30 AM I got a call saying Joshua was on his way. Praise the Lord. As it turned out, it was nothing but a inexpensive part that he had on him and replaced it quickly. The price was very reasonable and I was happy it wasn’t more. Joshua was great, he even laughed at my jokes. And just performed perfectly. I would suggest for anyone who is afraid of air conditioner service to call Tom’s. I don’t believe there will be disappointed. Thanks guys

In the first few warm days, I quickly realized my hvac was not cooling. I call Tom’s Mechanical and they were out the next day. They identified the issue and fixed the problem the next day. Thankfully, my system is now ready for those hot summer days that are on the way.

ULTRA QUICK RESPONSE & COMPLETED AC REPAIR ON A SUNDAY EVENING! TRULY AWESOME!!

Our main AC unit stop working late yesterday (after 5pm on a Sunday) it was still over 100 outside and the temperature inside was climbing rapidly. I called Tom’s Mechanical, as well as several other companies who also advertise 24/7 emergency service. Luis Gil from Tom’s Mechanical called me within a few minutes to let me know he could be there within about 45 minutes (wow).

Luis arrived early (another WOW most of us don’t see from service appointments), he was dressed in a clean pressed uniform, was polite, professional and pleasant, and got right to work. He diagnosed and fixed the problem and while doing so found a capacitor that was close to failure (reading at 80% below it’s rating on the meter). I asked him to replace that as well and am certain it avoided a future outage and problem.

This was as good an experience as a person can have (when the AC is out and it’s 100 outside)! I highly recommend Tom’s Mechanical and their tech Luis Gil. I will definitely be a customer of Tom’s in the future and will recommend them to my friends and neighbors....and I hope I can request Luis as my tech for future needs.

PS: only one other company of the several that I called even returned my phone call and they called back while Luis from Tom’s was already packing up his truck to leave after having successfully completed the needed repairs. Needless to say I let the call go to voicemail. Hats off to Luis and Tom’s for an excellent customer experience and a job well done!!!!!!

Tom's Mechanical installed my air conditioner about 10 years ago and since then I have subscribed to their program where they come every 6 months to make sure all is well with this. Their technicians who come out every 6 months are super nice and respectful. If I have any questions, they answer them, they are very efficient and are always nice to talk to. The person who answers their phone in order to make an appointment is also very nice when I call. I'm glad Tom's Mechanical was referred to me by a friend many years ago and I would sure recommend them.

We've used Tom's Mechanical for more than 25 years in 3 different houses to service our A/C and heating units. They cleared a clog in our A/C lines yesterday. Chris and Andrew were both polite, diligent and resolved the problem promptly. I highly recommend Tom's Mechanical!