Tom's Mechanical, Inc.

Great service and on time!! Technician was very nice and informative. Left instructions for me and I greatly appreciate his knowledge. Thanks again

A/C wasn’t cooling and outside condenser wasn’t spinning. I was able to online chat with Tom’s Mechanical after hours and within the hour a service technician had responded and arrived at my home. Upon inspection he found a capacitor had gone bad and was quickly replaced. His knowledge and customer service are exactly what turned a warm evening into a cool relaxing sleep. I will be using them again.

Frank and Alan always do a good job and take time to explain the work they are doing. I appreciate their follow up and professionalism. We have used this company for a few years and recommend it without hesitation.

Kris did a great job explaining and going over the work that he suggested be done. He offered 2 quotes for the work needed on our system, and he wasn't pushy or didn't make us feel like we had to make a decision today.

Kris answered all my questions without hesitation, and when he did answer our questions, he did not make us feel like we asked a dumb question.

We have 2 quotes to review in order to determine how to proceed, and we look forward to working with Kris and Tom's Mechanical here in the near future.

Technicians and the people in the office do not seem to care that in this 100+ degree heat a family with young children and pets have been without AC for going on 6 days. I am a renter so I do understand the processes of having to go through my property management company before they are able to work but their lack of urgency and professionalism is very disappointing and I highly do not recommend. I have family members who have worked in HVAC for years and the work that needs to be done could have been done days ago if the technicians did their due diligence the first time around. Would give half a star if that was an option.

Update: Owner reached out personally to apologize(even though alot of the issues were on property management side after further investigation) and our AC has since been serviced and fixed. Will update to 5 stars as they diligently got this situation handled just wish the person they had taking calls had more customer service training as the conversation I had with her led me to make my original post.

Great experience. The house is nice and cool now. Thanks Much for the service and advice.

Alan came out to check why my compressor was not working. He thoroughly and quickly diagnosed and resolved the problem.

Our AC unit was acting up and not cooling properly. Called Tom’s Mechanical and they promptly came out and quickly diagnosed the problem. Replaced the warrantied capacitor and within 30 minutes, our unit was fixed. Thanks Miguel and thanks Tom’s Mechanical!

Erik was friendly and thorough. He communicated well with me his rationale for the work he recommended. I really felt like Erik had my best interests at heart. I will use Tom’s again because of Erik and Tom’s fair pricing.

Tom’s Mechanical is still the best company to me! A year later and a new AC system in my son’s townhouse today. Again I went with Tom’s Mechanical, Inc. I never seem to be disappointed by their prompt and professional service. Brian their Salesman did such a professional job in helping us pick a quality and proficient system for my son’s townhouse. Allen who came out to do our extremely delayed spring checkup previous to finding out our AC was not worth repairing was so efficient and conscientious. He was honest and professional too. I did not feel like he was going to get me to pour money into something we weren’t sure could be fixed. Thus the reason for a new unit. The three men who came out today to install our AC unit (Anthony, Brian & Chris) were on time and very respectful and hard working. They cleaned up behind themselves and were very professional. I must say I have used Tom’s Mechanical twice for an AC unit and for all my plumbing needs. Every time I have used them I was more than happy with the service I received. I highly recommend this company and give it the highest rating. Thank you Tom’s Mechanical! Joanne Gaydos