Killeen Heating and Air Conditioning

Came out prompt service. Fixed my ac unit quickly

Josh was amazing. He came out and inspected our hvac system and insulation. He gave honest feedback and didn't try to just sell us an expensive hvac unit. He was very professional and helped out these first time homeowners. We will definitely be using them for all our heating and air needs!

Josh has been doing our spring and fall HVAC maintenance for a number of years. We have always been happy with his work and his work ethic. This year it was time for a new HVAC system to be installed. A few days before the installation was to take place, our old AC stopped working. Josh came to our house, even after his normal work hours, to save us from a night of high heat. This week the new system was installed. The two men who came were very skilled and professional. We are completely pleased with the service we have received from Killeen Heating & Air Conditioning, and would highly recommend them to our friends.

These guys are awesome , honest and very professional ! We have a rental I. Killeen and was looking to get the HVAC maintained. I found this company on Google and called for an appointment. The lady on the phone was friendly and took care of that quick . Few days later I got a call from the tech with details about the service and recommendations. I highly recommend them to anyone .

OMG.... Today, we had the best customer service experience ever. Our air conditioning was not producing cool air which cause an increase in our electric bill 3xs what our average electric bill would be considering the rise in temperature. Upon relaying the issue we've encountered to Josh, he did his inspection, and found the source of the problem immediately, and fixed the issue with our unit. Afterwards, our unit started producing colder air. We are so grateful, and thankful for the excellent customer service Josh provided with a smile. Their the best, and the only company that we will call from here on out.

Thanks in advance Josh, we truly appreciate you and your company.

I have not had this kind of exceptional service from a business in many, many years. Prompt, courteous, trustworthy and listen to your needs. This is how customer service use to be and all businesses need to go back to those ways. I can rate this company on the highest level and will never call any other company than Killeen Heat & Air for my servicing needs. Thank you Killeen Heat & Air for all you did for me in replacing my unit!

Great Service Call from KHAC. Patrick did a great job as you can see in the before and after photos. He pulled and cleaned the evaporator coil, did an acid and foam wash on the coil, recharged the system, and cleared drain. Thanks.

After calling around to several AC repair businesses after hours for an emergency drain line stoppage, Killeen Heating and Air were the only ones that answered at 9p on a Sunday night. A very pleasant young man named Jordan answered and told me over the phone what the issue was after I explained the problem to him. He said he would be over within 2hrs to repair and gave me the service call price upfront. He showed up on time at about 11p, showed me the problem outside my home with the drain pipe, and fixed it within an hour! I asked him about getting my evaporator coils cleaned and he said he could do that at a later date, so I scheduled and he showed up and worked tirelessly to get my unit cleaned properly. He ran into some issues taking it out and putting it back together and it took longer than it should have, BUT he was very professional and continuously worked until it was done right. He went above and beyond and even re-installed my drain system so that it was within code (which the builder obviously didn't do back in 2005). Now I can use the drain access to pour bleach in once a month to clean it as he recommended. I felt bad because his supervisors were calling him asking why he was taking so long, but he explained the issue he was having and he continued doing the job right. He could have easily half did it when he ran into problems, but instead he worked through it and got it done. Now my AC is blowing cold cold cold!! Jordan is the man. I HIGHLY recommended KHA and Jordan to work on your AC!

We've been without a/c since April this year (2022). Today is July 28th. Today we called Killeen Heating and Air, understanding that they would probably be booked up because everyone else has their systems buckling under the strain of this summer's early heatwave. To our surprise they had their technician out only hours later. Was out to get some groceries and got a call from Dale, the technician dispatched to help us. If you can request him!! He was such a pleasant, honest and direct person. Despite being the end of the day, and having spent all day sweltering to bring relief to other families, he still had a smile for us when he got to our house. If all the other technicians are even half as professional and kind then they are still way above and beyond. Dale let me know where the problem may be in our system, but didn't try to upsell or upcharge me. Now I can save up and know what project is next. When the time comes to replace the coil I will only be turning to Killeen Heating and Air. Dale is absolutely an asset to this company and hope his diligence and good nature are recognized by the company. He was called back out of retirement recently, and that was our blessing today. When I am in a position to fix the rest of the system, i'll be scheduling it for a day when he is working. Thank you all again so much!!!

Our A/C was out the entire weekend, our warranty company failed us on many levels to include they were waiting for a part. We left a message with Killeen Heating and Air Sunday night, they called first thing Monday morning for an estimate on a new unit. The gentleman arrived quickly, was polite, professional. Showed me options new units which were very affordable. He “fixed” my broken unit in a matter of minutes without any parts! As I wait for my new unit to be installed! My house is cold and comfortable! Thank you so much!! We can’t wait for our new unit to be installed. I’m glad we chose this company!