MES

I could not be happier with the service I received. Our one year old ac unit stopped cooling on a Saturday afternoon in 105 degree heat. We called our regular company (we had used for 20 years) had gone out of business due to Covid. We contacted the person provided by the previous company and had not had a response. So I started calling everyone. When I called Metro Express I gave them my problem. They were going to be able to get out faster than other companies, but what impressed me most is during my call, the person taking the call suddenly asked if this was our only unit. Which it is. She took some time and said she would have someone out Sunday afternoon. I was beyond happy as it was now 90 degrees in my house. They came out and immediately knew what was wrong. The problem was fixed and we had ac! Great customer service, everyone was super nice. They gained a customer!

Quick turn around! Our thermostat wasn't working within an hour of calling Metro Express Service a technician was already at our door and had everything fixed and running again within 30 minutes!

On the coldest day of the year they came out and did a service call that day and was totally happy with the repair at a very reasonable price

I don’t know how they do it. It’s magical. When all the other companies give you 4 days to a week wait this company comes out the next day even on a Sunday. They don’t hard sell and they just do what’s needed. By far the best in town!

I have used Metro Express Service because of Robert he is a very good technician. I request him every time I need my unit serviced. I also used MES when I replaced my unit in 2014 they had an excellent team of workers. I have been very pleased with my services. I hope my technician Robert does not retire any time soon. He is excellent. I also referred my best friend n she used them for their new unit in 2015 r 2016. She n her husband were pleased too.

I chose MES because it is this company that installed my system 5 years ago. The technicians and service people are friendly & very competent. Today's service call uncovered a minor problem that was repaired promptly with very little inconvenience for me. My service technician, Jeffrey was great. I recommend MES for anyone needing air conditioning services.

The service was excellent. The technician was quick to diagnose our problem and quickly repaired it. He was pleasant, helpful and went out of his way to help us find solutions for some of the issues we were having. You couldn't get better service.

I had been recommended to use MES by one of their current customers. I was pleased to find that it is a terrific company. My technician, Robert M, was knowledgeable, helpful, efficient and courteous.
I ended up buying a service contract, as I was so happy with this call.

Jonathan G showed up at 10:30 and worked like a NASCAR pit crew on my condenser. He quickly diagnosed the issue...my motor seized up...had a replacement on the truck, and installed it in minutes! He double checked every part of my outside and inside units and even took a few minutes to tell me about the age of my equipment and in what condition it was in.

He explained the service agreement and even told me about rebates available when/if we replace the system in the future. Great job.

All that work done in less than one hour!

Fantastic quick service with easy payment installment. I've been using them for almost 2 years now and they have managed to keep my old unit working great.