MES

MES is the absolute best! We had an issue with our vents and they came out and educated me about our system and informed me that our air vents were not positioned properly. The faulty air vent then caused a smoke alarm to go off in my daughter's bedroom and they came out within 4 hours and helped me out. They are a trustworthy company that I'd recommend to anyone.

Deron came to repair our HVAC system and arrived quickly, was professional, honest, and did an amazing job! Great service! We trust him and MES completely! Will be recommending to every one! Awesome experience! Thanks so much!

The employees were all very responsive and professional. I would have given them a 5, but they had go through 4 air handlers until they final got one that would work correctly. In addtion they also went through 3 thermostats until one would work correctly. This is more TRANES fault then MES, since it is TRANE equipment. The people at MES really worked real hard to make sure we had AC at night. Several nights they did not leave our house until almost 11 pm. While this installaiton was ahuge pain for me and my wife, I do appreciate it that Chris and everyone else at MES did everything they could to get the system up and running.

System was not cooling. Called and a tech was there within 2 hrs. Robert diagnosed the problem and corrected my error on my thermostat installation. Serviced the a/c system for the spring checkup. Very professional and courteous company. Highly recommend.

I am very satisfied with the overall quality and timeliness of MES’s services.

I want to single out Deron Tucker and express my deep appreciation for his exceptional positive attitude and professionalism. He shared his vast knowledge and made practical recommendations as well as process the necessary paperwork in a very prompt and effective manner.

Deron also did the quality inspections after the installation was completed. He is truly a winner and a joy to deal with…well, he is a great ambassador for Metro Express Service. Keep-up the great job! Thank you.

Metro Express Services LLC was scheduled to do some maintenance work on myTrane AC unit earlier this month (April 2022). The tech, named Jonathan was very punctual. He was at my place about 10 minutes early. He told me exactly what service was to be performed and showed me the replacement parts which he had brought. After completing the job, Jonathan patiently answered all my questions. He was very professional and respectful throughout the time. He demonstrated a very good knowledge of the job. I would certainly use the company again and hope they send Jonathan.

We have used a few different AC companies in the DFW area in the past that really just didn't live up to our expectations. Jose with MES explained very clearly what he would be looking at during our AC tune-up and why. This young man found miner repairs that didn't need to be done at this point but, Jose made us feel comfortable with his evaluation of our AC unit and his knowledge of the repairs he was suggesting that we agreed to have the repairs made now instead of waiting for the parts to fail. Jose is an asset to this company. We will definitely use MES for our HVAC system checks and repair in the future with a request for Jose as the technician.

Very prompt,great communication, got job done asap! I am very pleased with the experience i have had with this company. I would highly recommend!
Used MES again 7/6/22 my tech was Chris he was AWESOME. Doing an estate sale on a house under contract to close 7/15. Old unit outside unit gone caput. He got a new unit install scheduled the next day!!! Fair pricing,even set up a window unit for me.
Highly recommend!!!

Installers did a great job, super clean

I had my new 3.0 Trane HVAC installed (inside and out), 3/22/2022. The Technician/Salesman was Deron Tucker, “Wow” what a technician. He is friendly, knowledgeable, and explained how well the system works. After convincing me of the best fit AC for my needs he answered my questions about the system and told me the choices he would make and the ones he made for his home. He checked the duck work in the attic (looked fine) and then the insulation level and let me know all rafters were viewable and insulation was definitely needed. He also explained the service/management plan and the benefits to yearly maintenance calls and all service calls, parts and labor was included with this offer, very convincing.

After the installation I had problems with knowing what code they were asking for in registering my new Trane thermostat and getting the phone app so I could make my changes remotely. Deron was generous enough to stop by after his scheduled appointments and check the installation and validate the choice I made to register my new equipment.

I have been very pleased with MES, their salesperson/technician DeRon Tucker and their installers.