The Lee Thompson Co.

My experiences with The Lee Thompson Company have always been excellent. They go above and beyond for their customers. I have used or recommended them for installations on 5 new HVAC systems and countless servicing. They will do whatever they can to get your system working again and are also very good with preventative maintenance. If you want a job done well, give Lee Thompson a call.

Terrence is "The Guy!"

You never really know what to expect when you call an AC Repair company in Houston. I've heard horror stories. I'm sure you have too.

Today I called and spoke with the very friendly ladies to see if someone could come over. They are very busy because it's been real hot and humid. Fortunately for me, Terrence was able to come by this afternoon.

My AC system wasn't cooling like it should, but he quickly found the problem and within an hour he had it blowing colder than a winter blizzard. He took the time to explain what needed to be done and why. He also gave me some great information about how to keep it running smoothly.

Plus, he had a super attitude. He really likes working for the company because they've had a great reputation for over 50 years and they really take care of their employees which made me feel good about choosing Lee Thompson.

So, I'm really glad I called. There are lots of air conditioning companies in Houston, but as far as I'm concerned you only need to know about this one.

We only use Lee Thompson for our HVAC system. Henry came out to do the spring-summer check up. He explained what he was going to do first. He pointed out a couple of issues that we need to follow up on soon and gave me a copy of his report. He is very thorough and knowledgeable with regard to HVAC systems.

As a small business owner, I understand the importance of great customer service. I was able to speak to Mr. Thompson, the owner, and he helped me identify an issue with a commercial HVAC and we were able to schedule a tech. They were coming out today, so my review so far is about the great experience with both Mr. Thompson and his office staff.

Dustin was very professional and helpful from start to end. Very pleased

Lee Thompson AC is great to use, professional, competitive in cost, service techs (Kevin & Chuck), the best. Kevin is respectful, knowledgeable, thorough, and has solved a wiring problem that 3 other companies couldn't sort. Highly recommend!

Recently, we found out that my Mom's home's air was very toxic. The existing air conditioning drain was attached to the sewer line, from the commode. We finally had the explanation, to the mystery of the myriad of significant health issues I had been having, for several months.

Within 2 hours of finding out that information, the AC compressor went out.

I called the company that diagnosed that problem. That was a week ago today. They have yet to call me back.

The next day, I was referred to Scott, at The Lee Thompson Company. After I spoke with him to explain the situation, he had a technician out that very same day, even though they were already very busy with other customer's needs, that were already booked.

The following day, he had his team of technicians out to complete the extensive work of replacing the compressor, the unit in the attic, and running the drain line away from the sewer, to the outside of the house.

This company is very professional, knowledgeable, and responsive, even when in the midst of serving many customers.

In addition to that, their caring, compassionate hearts, that wanted to rectify this significant issue, right away, to protect our eroding health, was over and above what would normally be expected.

From this point on, I would not use or recommend another company to service HVAC needs. This kind of excellence in HVAC knowledge and service, is difficult to find these days.

No problems. Henry is a likable and competent guy, but then so are the others who have made service calls. I'm a content repeat customer. As far as punctuality - he showed up within the time window, so no problem there. I would just appreciate a time window narrower than 4 hours.

I had a wonderful experience with Lee Thompson. Kevin Ferrara came to my home and diagnosed the problem with my unit within minutes. He explained the problem and did the repair. He was polite rand courteous. I would definitely recommend!

Lee Thompson Company designed and installed my Lennox system 13 years ago, and it is still going strong.
I've used this company over the years for routine maintenance, and most recently, to relocate my outside unit.
Service is always prompt, and their technicians are skilled tradesmen!