Mission Air Conditioning & Plumbing

Do not use this company if you want quality and customer service. During installation of a new AC a tech damaged hallway paint, trim, drywall and new carpeting 2 days before an open house for buyers. I’ve made many attempts to reach someone, providing photos and seeking compensation for repairs. The service manager didn’t respond. A technician said, “This is above my pay grade.” In response to email and texts showing the damage, a customer service representative sent this response: “Where are the receipts.” I asked to speak to a manager, and she said no manager was available. One bright spot is after the home inspection, I had a tech service a dripping emergency condensation line and gas leak at the fireplace. Jimmy Ortutay expertly removed a fireplace tile without damage to cap a gas line behind the wall. I’ve been a customer of Mission AC for 14 years with no issues until now.

Arnaldo Cervantes came out this evening to assess our Problem with our AC. The thermostat was set at 75, and the indoor temperature was 80. He determined that the motor on the compressor had gone bad. In a little over an hour our house is cooling off and more comfortable than when I got home. Arnaldo is personable and professional. We have not had any problems with the work he has performed. We highly recommend mission and Arnaldo Cervantes for your HVAC and plumbing service.

Rick Gonzalez did such a great job inspecting our air-conditioner system! He found a part that need replacing and went as far as helping us with sorting out the warranty on a battery. Not only did he do a great job, he's also a really nice person too! Can't say enough good things about Ricky. Also all the customer service reps were extremely helpful and patient. Thanks everyone for your help! Super thankful for Mission AC's tune-up membership. A great value!

I highly recommend Mission for all your plumbing issues. I had not one but 2 water leaks and Josh, Juan and Matthew fixed my plumbing issues right away. These gentleman went above and beyond to make sure we were taken care of. I would never wish to have any plumbing issues again but if I do I would gladly call Mission plumbing again. Oh and these gentleman were very polite

A/C ran great after they came out. For 1 day. Paid a hefty price for a fuse replacement. 24 hrs later and back in the same boat. Not saying it was the technicians fault. There is a fee of $49 to check the system and make sure there are no other issues. Not sure what happened but, customer service was in touch with me with in an hr of my issue. They sent a technician out right away to resolve the issue. This company went above and beyond to prove the company's professionalism, quality and loyalty the their customers. Not many companies go the extra mile... thanks a million.

The technician was very professional and nice. He took the time to explain everything clearly. I appreciate the text message with his picture so I knew who to expect at my door and when.
I will definitely use them again and recommend them to others.

Project :2 AC systems AC coil installation. Installation was done timely. However, 1 AC system was not cooling after only 10 hours. Called Mission AC. Juan B came to inspect and found leak on one of the the recently installed Coils. He fixed and inspected everything and ensured 2 systems are running well before leaving. The 2 star rating is 1 star for installation and 5 star for the fix. It was a 10 hour painful experience peak of summer but appreciate the responsiveness and quick fix,

Great experience with Ricardo checking out our system maintenance. He did a great job explaining ways to maximize the function of our system.

**edit**
I am sad to have to edit this 5 star review. Unfortunately, there was damage to my attic door during this visit and the technician, Ricardo, did not notify me of this before leaving. You can see in the image. Wish he had been up front and honest, I understand that attic doors can be finicky

Juan was professional and courteous, explained what he was doing and why throughout his evaluation of my AC system. Mission has always been reliable and I am always happy with my service.

We had a backed up sink and randomly called Mission to clear the drain. The problem ended up being much more involved, but Casey and Juan took the time to fix it properly while explaining the process in a way we could understand. They were always very communicative and prompt. We're very happy with their service and will definitely use Mission for all future plumbing needs.