Mission Air Conditioning & Plumbing

Ricardo did an outstanding job at my house. Terrific help. Personable attitude. Verify quick and efficient. Highly recommend this company.

Joel is the best I have seen in a long time. I prefer that only he comes back in the fall.

Ricky was very polite and knowledgeable! Explained what I needed with no pressure.
He was there to do an AC check

Everyone that I have delt with at Mission has been great and personable. They were able to show me video of what wasn't working and explain it to me in an easily digestible way.

I will be using them again for future HVAC maintenance and fixes!

Update to say we also worked with Juan B. who was kind and professional.

My family began using this company for our system tuneups over another popular company in HTX and we couldn’t be more pleased. Request Anthony F. if you get the chance - we appreciate his professionalism and he knows the complexities of our house well.

Ryan was very informative and took his time explaining the diagnosis. He also explained the best cost effective solutions. My family has used this company for many years and we will continue.

The technician visiting my house, Anthony Fox, was very knowledgeable and effective, I’d recommend him to anyone and I hope he will be the one coming when it’s time for my next service as well.

Ricky Gonzalez did a great job today. He performed the most thorough maintenance check on my AC system that I’ve ever seen in my history of home ownership.

We had a central AC unit that stopped operating. The technician, Mario, found several problems with our system. Unfortunately we need to replace the evaporator component. However, the technician provided helpful service and a clear explanation!

This might be the company to call for routine maintenance, but if you need a repair, my suggestion is to call someone else. Their ability to diagnose a problem, responsiveness, and effectively communicate deserves ZERO stars.
I called because the vent supplying my kitchen/dining area had no air flow, causing my downstairs to be significantly colder than upstairs. When the tech came, he said he would need to cut the sheetrock in order to visualize the duct. The charge was $225 for that. I agreed and paid.
The first cut attempt in the kitchen was unsuccessful so he made another cut in the bedroom closet (see pics). After running a camera and taking pics in the duct, his assessment was that the low flow was due to the duct being clogged with insulation (which is actually listed as ROOT CAUSE in the estimate).
In addition to needing this repair, I was also interested in getting a quote to replace the ac and furnace because I had recently purchased this home KNOWING that it had an aged system. For this, a different tech came to assess and gave me a quote for 12k to replace. He even mentioned that I was "good for the time being. Your unit is still working."
On the day of the repair, I was there to meet the tech, let him in, then left for work. I received a call from him later that afternoon saying that the repair was complete and air flow was restored....only for me to come home later that evening to a cold downstairs. There was absolutely no difference in the amount of air flow to that particular vent. I called to let them know and they offered to send a "more experienced" tech to troubleshoot.
When that tech came, all I got was "it could be this, or it could be that,...he also mentioned something about a damper," and was told the service manager would contact me with an estimate. I had to call several days later to find out when I might expect the estimate. When I received it, it was an estimate to REPLACE the entire system. When I was finally able to speak to the service manager, he said "my guys told you the unit needed to be replaced." My response..."Uh no...they did not. They told me the problem was the duct being clogged (see invoice again). I'm actually the one that inquired about the cost to replace." In the meantime, I received an invoice for $525...the cost to remove the insulation from the duct, i.e. "repair" the air flow.
These back and forth service calls began on January 4th. Over a month later, I'm out $750, and the only difference I notice is the 2 gaping holes in my sheetrock!
My lesson learned: Read the lowest Google ratings too. As you will see in this case, there are several recent 1-star ratings with very similar experiences as mine. Poor response, high fees, lack of communication, etc.