Mission Air Conditioning & Plumbing

They answered very quickly. Came the same same day. My sink disposal was broken. The technician was great!

Only their pricing is a bit high. $173 to unclog a disposal. That took about 3 mins. Then $49 trip charge.

On 1/25/2023 my heater stopped working and I called Mission out to check it and fix the heater because I already had a maintenance plan with them.Ricardo came out checked the system and determined I needed a zone sensor. Installed the sensor and later on that evening it went out again I called Mission back first thing the next morning and they sent someone else out to check it .We both went up in the attic to find out what was going on and we both noticed a water bottle with urine in it sitting on the furnace.I lost it realizing the tech from yesterday had urinated in the water bottle the day before and forgot it. The tech immediately apologized and took it and put it in the trash in the garage.That being said this company is terrible they only afford a apology and said we will talk to him.If you want urine left in your attic this is to company for the job and my wife was down stairs feet away while he done this in my attic !!!!!! Stay away from them you have been warned!!!!

We love Mission! All the technicians are top notch. They install HVAC systems correctly so you don’t have issues down the line.

After visual inspection, I was given an estimate for 3,300 to replace a TXV and 4,000 to replace the coil. Turned out it was a a small capacitor in the attic. Paid 150 to get it replaced.

Anthony is always friendly, informative, and reliable.

ADDITIONAL REVIEW:
Ricardo R. came out for what we thought was an A/C issue, and even though it was late in the evening, he had a great attitude, and dealt with the problem thoroughly. It turned out to be a plumbing issue, but Ricardo still took several pictures and video to add to his notes when he created the request for a plumber.

Mr. Ryan Case was an awesome installer. He was on time, personable, and answered all my questions even the ones tangentially related to My HVAC. Willing to give various options and solutions offering different recommendations based on need. Ryan was a pleasure to work with and hopefully we will see more of him if additional HVAC work is needed.

Tony is awesome, thorough, and informative. The quality of all service techs have been top notch. The service plan is a must.

Another good and thorough inspection with Ronnie giving me a heads up on upcoming potential issues.

Tony again on 3/23/23...thorough down to the smallest detail helping me keep my units up and running and family safe. Super grateful that he identified frayed wiring outside that was a major safety concern.

Impressed with the knowledge shared and thoroughness of their inspection during a diagnostic visit. Found a refrigerant leak that’s been impacting the performance of our unit and hurting my wallet!

We had a two toilets backed up at our building in Deer Park this week, in back to back restrooms. We called our regular plumber that we had used for service work for years and Mission answered as they had bought out our regular plumber They said it would be $199 to come out and we agreed to that cost. Their technician unplugged the toilet and charged us $536 to remove and reset the toilet and $349 to snake out the line. I have a number of complaints with their work. First, he didn’t need to remove and reset the toilet to clear the line, if he even did. There was a floor drain 3 feet away from the toilet in both restrooms he could have used. And he kept asking our manager if she knew where the clean out was. There was a clean out on the common wall between the two toilets with a big silver cover on it that is there specifically for the problem we had, that he should have known to use without even asking. $199 to show up then another $885 to unplug it, and his total time there was an hour max. Then he called a friend at a water restoration company who wanted to come and give us an estimate for water damage that we might have, which we didn’t. And that guy, Robert would not take no for an answer from the ladies and kept calling. Then when I called the Mission office on Tuesday and explained our dissatisfaction with the work and cost, she said the owner would call me back. This is Friday and I have not heard from anybody since then, except of course from Robert who still wanted to come out and give us an estimate for possible water damage repairs. This people are a rip-off and my manager feels like they just took advantage of her because she didn’t know where the clean out was located or what we should have been charged for the service. He wanted her to sign when the job was finished but the device had a cracked screen and was so filthy she would not even touch it. They may have all kinds of glowing reviews but our experience was not. They will not be called again.

We were having issues with our heater. Ryan was very responsive and personable. While it ended up being an expensive issue, Ryan went out of his way to rule out less expensive fixes. We are happy with the service Mission provided and will use them again.