Military Air AC and Heating

Excellent Owner. GREAT work, work ethic, customer service. More then impressed. Honest, serving attitude. I highly recommend this company. They won't cheat you out of anything and will tell you what is really going on with your A/C. They also gave great recommendations for improvements and expansions for when my company grows. A++

A appointment was made through our home warrenty company for them to come fix our a/c in the heat of summer. Took off work and waited for them. They never showed up and never called. When we asked if they were still coming he said his truck broke down and didnt know when he was going make it. He then stated maybe he can make it Thursday, keep in mind this all happen on a Monday and we called and set up the appointment on the previous Thursday.He could have at least called so we could reschedule with someone else.

Outstanding service! I had another A/C company come out to diagnose problems with our air conditioning. After a week, they said they needed to replace my furnace (inside) and condenser (outside). Just didn't seem right, so I called Military Air, after they did some A/C work at my place of work USVETS. The rep. they sent out "Chris" was knowledgeable, friendly, and took the time to explain so much more than I ever knew about A/C. He isolated the problem quickly, informed me of the cost up front, and ordered the parts. 2 days later everything worked perfectly. The best part was I didn't have to spend $10,000 to replace the furnace and condenser, and got a 10% discount to boot! As a retired military veteran myself, I felt this company exemplifies the military service mentality with professionalism, pride, and integrity. If I ever have the need for future A/C work, I'm calling Military Air!
BZ Military Air, keep charging!
Respectfully, Mr. Rex Marsau, CPO, USN (Ret)

I own a rental home with an A/C which required yearly doses of Freon. As the years went by, the number of times I required a charge of Freon went up. I was easily spending $500+ each year. Enough!

I did some research, met with a number of Houston's known A/C installers. I chose one which worked for me. I opted to gut the old system; heating and a/c.
Appointment scheduled.

Day of install, the HVAC guys arrive, unload their trucks and get right to work. It was early morning and they 2 guys doing the install, must of had their breakfast & coffee. They were easy going and held light convo during the build out.

Here's the kicker. They did not work for the company I hired. The company I hired, hired them; Military Air A/C and Heating. It was a little surprising but at the end of the day, I'm only concerned with the quality of work.

Military Air A/C and Heating, as it turns out, is also only concerned with quality installation. The old system was removed and the new system installed without a scratch on my walls or staircase. All parts removed and taken offsite.

We went in the attic and they explained each part to me, what to look for if there are any issues, how the attached filtration system worked, and how to check for drainage back ups. Once done, they advised how the new thermostat operated within the system itself.

Great Attitude.
Awesome Job.
Awesome Experience.
Highly Recommended.

I received service from this company. Jacob was the service tech that came out to repair my a/c and his work was amazing. I would definitely use you guys again in the future and recommend your company to others. Thanks again for the quality service and professionalism that was displayed!!!

So, my review of military air is that they WERE good, but then went WAY downhill.

I USED to use them, and had them replace a coil and were great. Then had an issue with a drain line, and after it not being fixed the first time. I called back. After no response for a couple of days, I was called by them for payment. I explained it wasn't fixed, and as the person on the phone talked to someone else, I overheard "its the guy that left the message" - so they got it. Just choose not to do anything for it.

I then had an issue with my heater. It would turn on, but not actually heat. With a 8 1/2 month old, and freezing temperatures - that is not good. After a call on Sunday (they don't work Sundays), I left a message and hoped that they would call me back. The next day (Monday), knowing they are terrible at returning calls, I called them at 8:15 am (they open at 8). I was told that they were having some sort of computer problems, and that they hadn't made the technician schedule for the day due to it. But would get someone out to look at it. They had someone out at about 9:30 and diagnosed an issue. My wife was home, and I asked that the technician tell me the issue, mostly because my wife will admittedly not do a great job of explaining the issue. The technician diagnosed and said he would call me with the issue. About 2 hrs later after not hearing anything. I found out he already left, but he never called me. I then called the technician twice - straight to voicemail. Eventually, around 3 pm, he finally called back and said it was an issue with a sensor and that it needed to be replaced. The very next logically question came to my mind, cool, but when will that be? He said he put in his notes, and that the back office would find the part and call me. After a freezing night, I called the back office 8:30 (again they open at 8). The person who answered said she was not in yet, but would call me back in ~20 minutes after she had the ability to view the notes. After an hour, I called back (9:30) and was told that their operations person was not in, and that SHE would have to look at the notes to find the part. The notes have been in the system for over 24 hrs at this point, why was this not done the day before? How hard is it to find this part? Should I go out and by a space heater?

My wife, frustrated, called to try to understand more about when we would know when the issue would be fixed. While frustrated, she did not yell. She was told, "to stop yelling" (she wasn't). She then asked to speak to a manager, or owner, and was told "Well he’s in a meeting". She said, "I’ll wait", in an attempt to call her bluff. But was then told, "no, I'll leave him a message". Flash forward to a few hours, she called back. I have not heard from him, and was told, "oh he knows" (Not sure if he actually did). My wife said, look you have an angry customer, so I would like to speak with someone else, she was told "We have a lot of angry customers". When my wife then said, very calmly, "I would like to talk to the owner, because we are debating about whether to continue using you for service in the future" she was told "well good luck with that".

So, my story is that - they have some good technicians (or maybe just the owner is), and their back office has zero follow through, and does not know how to handle frustrated customers, which when people's AC/Heater go out - will probably be frustrated. I get that all customers want to be treated as the number 1 priority and that can't always happen, but just basic following through is needed. I honestly, feel that with my last item, if I had not been persistent in calling multiple times, I would not have gotten a call back except when I needed to pay. There is no way I can recommend them anymore. I used to really like them and would be happy to recommend them to others. But not anymore. Now my only advice is to steer clear as far away as possible.

I am a new client of military air and i am astounded by the service i got. Not only was the office manager friendly and quick with my estimate,but the technician gerald was an excellent attribute. He was punctual and very polite upon entering my home. It didn't take gerald long to find the problem with my ac and he fixed it quick. Gerald allowed me to accompany him to see what was going on and he let me ask as many questions. His answers and friendly attitude made it to where i will always call military air if theres a problem with my units. I will definitely tell my friends and family about them as well.
Thank you so much Gerald and Military Air

I had the best experience with Military Air ever in a older house about 1960ish and i was having multiple issues with air flow coming throughout the house some rooms were getting more than others and some no air at all. Johnathan came out and "checked out" my system and then came back and showed me that i had multiple spots in my ducting that was deteriorated and deceived which left room for heat to transfer into my home also the cause of some of my rooms getting no air. Another measure that me and my mother decided to put into place is dampers. Scott explained to me that dampers could give me better control of the air flow i wanted throughout my house. Overall i would have to say that down from the first call i received from the office from Loretta to the tech Johnathan that visited my home this was a A1 experience.

This company is better than you can only imagine.
Everyone I've interacted with, either at my house were respectful and highly qualified professional A/C techs (Chris, Cody Jhonathon, Ed), or in telephone contact with efficient, effective administrators(Lorreta) in their office will GET YOUR JOB DONE!!
More importantly, the right way the first time!
If you're reading this review to "vet" a GOOD A/C company to help you with cooling your home, call this fantastically good company.
I'm not exaggerating about any of this review.
Call them and get your A/C fixed the right way the first time.
Also did I mention at a very fair and reasonable cost in the market.
Excellent A/C company!
Grateful "Thanks" to ALL at Military Air.

I've scarcely gotten repair service from any other company better than Military Air. There's no one better (and I've had plenty of bad service). Very conscientious, very affordable, and they do the job right. I recommend them to all my friends. You will not be sorry for using them.