Military Air AC and Heating

Unprofessional (although nice) workers, and horrible customer services. I would give a zero star if possible.
Asked them to replace the broken AC but they brought a wrong model. Wrong AC was installed and leaked all over the room. Although they replaced the AC after several days, the AC space and connecting restroom cabinet have been totally damaged by the leaking water. Asked for a compensation but was rudely refused.
Never touch this company. Avoid financial loss and spiritual damage.

Owner Scott Donovan and his team just installed a new system in our home. They were fantastic to work with. We got a great system at an amazing price. They know their stuff and did everything they promised on time! They are our HVAC company!

If I could give this company a zero rating, I would gladly do so! We were referred to Military Air from out home warranty company. I have seen a pattern that the list of contracted providers that the home warranty chooses are just not quality ones. My husband has been back and forth with both Military Air and our home warranty company. We just found out that that Military Air refuses to give our home warranty company their diagnosis report. Therefore, Military Air is currently under investigation. Save your time, energy, and money for an A/C company that has good business practices and is completely honest! I won't even get started on the rude receptionist!

Rebuttle Owner's Response: First, the issue with your company is that you dip in and out of complying/not complying with the home warranty company. This is what leads to major confusion in the first place. Notice that all of your responses to one star ratings blame the home warranty company. No, it's your sketchy business practices. It can't always be the home warranty company. Own your flaws so that you can be a great company! Per our home warranty company, your contract with them is currently suspended. There's nothing made up there and the Phillipines wasn't involved. I have no reason to lie but you guys seem to bend the truth frequently.

Awesome company Scott from Military Air came out to my house to fixed my ac and everything has been working great. It was great to know the owner was a us marine himself. Thank you for your service to the country and my home.

This company not only ruined my water heater they also ruined my holidays. Military air was sent out through my home warranty company to do our routine winter check-up on the furnace. While doing so, the technician informed us that our water heater may not be vented properly, and installed some ventilation that caused our water heater not to work. When we reached out to military air and explained what happened they refused to take any responsibility and suggested that we take it up with the home warranty company who in turn said that we needed to take the matter up with military air and refused any liability in the matter now we are stuck holding the bag and needing to replace a 4 year old water heater at the beginning of the new year. I come from a military family and have witnessed the way that my family members that where in the military do their jobs with a sense pride and conviction and to get less then that from a company that calls itself military air is truly a disappointment and a disrespect to the people who actually do a great service to this country. If I could give them less stars I would. Truely a horrible experience that we are still going through and I would warn anyone that uses this company not to do it and to take their business elsewhere. We have a plumber coming to fix their mistakes and a lawyer who will be filing suit on them to simply cover our losses.

Unfortunately, we had to use these guys due to our warranty company. They missed the first 3 scheduled appointments for the diagnosis. Then would only fix warranty issue with nearly $1000 in"required" components and labor in addition to what they received from the home warranty company.

They did such a terrible job. Cut holes in the plenum too big for the duct. Constantly have issues with the duct falling out, and more. This company is such a rip off and to claim they take care of the military is even more pathetic, as if being dishonest, having such a great lack of hvac skill and knowledge, and horrible customer service wasn't enough, they play up "taking care of military".

They have no idea how to fix hvac, they upsell home warranty issues to make more money, and refuse to fix issues. We've had to pay another company to fix this companies problem. Not worth using the home warranty if you have to deal with these yahoos.

Military Air has provided Discount Hitch & Truck Accessories with some of the best customer service available. We have had complete air conditioning units, venting and duct replacements, as well as repairs to our existing installations without issue and in a timely manner. We would highly recommend Military Air for any business or personal air conditioning and heating services.

Military Air took awesome care of me. I will definitely be using them for anything I need in the future! They are awesome and responded immediately and helped me through the entire process with my home warranty.

Our A/C unit quit working. Their contractor came out on Friday and I walked around with him and he asked me some details. He told me that the blower motor was not working and the control board was fried. Ok. This is all he told me. He said he would submit the claim and I should hear something by Tuesday.

I get called and told my claim was denied because the contractor deemed that a power surge caused the malfunction and that is not covered by the warranty. When asked how they came to this conclusion and if anything else could have caused the issue they just said that this is what the contractor said and this is not covered. No breaker was tripped and no other appliances were experiencing any other problems. Just the A/C that has been making a noise well before any power outage.

I then went to look at the breaker box. We have an entire home surge protector that is actively working. I called the maker of the surge protector and she walked me through the unit and we came to the conclusion that the surge protector was functioning as it should and does not show that that any surge was taken by the unit causing it to fail.

Ok. Good news right? The reason I was given for denial sounds quite impossible seeing that a my entire house and appliances are protected with a surge protector. I asked for the reasons for denial once again and she brings up the power surge. I then informed her of the entire home surge protector we have at our breaker box. Suddenly, she states that it was also denied because of a dirty outside coil! I asked her why she didn't tell me this on the initial phone conversation and she stated that she didn't know of it then. I asked her how a dirty coil could cause a blower motor motherboard to go out. She said she didn't know and was just reading what the contractor wrote. She then said that the claim was being denied because the unit wasn't properly maintained. She then said "you" have not properly maintained the unit. This unit is 11 years old and we purchased the house ten months ago.

The previous owner had the A/C "tuned up" by one of the warranty company’s contractors before we bought the house in order to make sure it was properly functioning. We have only owned the house for 10 months and the A/C has been maintained since we bought the house. How many times was I supposed to get the unit "maintained" if it was just serviced before we bought the house? I spoke with Military Air and they could not say if the "dirty" coil would cause the blower motor control board to malfunction. They told me a dirty coil could cause other problems but she couldn't tell me that a dirty coil was the possible cause of my problem. Hmmm? So another reason for a denial that the contracting company can not tell me is even possible to cause my problem. My problem wasn't that it was not cooling efficiently. It quit cooling all together.

How many units out there have “dirty” coils? A power surge ruined my equipment on a house that is protected by an entire home power surge protector that is properly functioning and does not even show a surge took place?

So needing our a/c to work I called Military Air and asked for a quote to fix our unit. I was sent a quote for $6,500! They said I needed an entire new unit?!?! Needless to say I called someone else. They told me that the control board was fine but it did need a new blower motor. The outdoor coil being “dirty” shouldn’t have caused this issue. Quote to fix was $800. Needless to say that our unit is now working fine and it’s the same unit and not the $6,500 unit I “needed”. Military Air seems like a company that tries to make a quick buck on clients in a bad situation who wouldn’t ask questions because they need their a/c fixed in 90 degree weather. Shame on you.

Five stars for Cody and Anthony!! They are great technicians! Cody especially is very knowledgeable and gave me some tips on maintenance of AC. 2 stars less; since we had to wait a week in 97 degrees before military air could fix the issue. They could do better with more technicians like Cody.