Military Air AC and Heating

This company is a con. Owner is all talk. Poorest customer service and technical competency ever. Avoid or expect a screwing.

Call me. The refrigerant leaked out of the system because of the bad weld your tech made on the new system your company installed. I left a message on your phone. Haven’t had cold air since the weather changed and it started to kick on. Is it not common to do a leak test when installing a new system?

Military air came to my house this weekend on a moments notice. My
A/C stopped working and was not blowing air. They were able to fix the issue on the spot. There were very informative and very professional.
Thank you so much for your service.( will definitely be using them again)

Was without AC for 2 months this summer due to the incompetence of this company. Our home warranty claim was assigned to Military Air when our AC stopped working. The first issue was it took them weeks to get the correct evaluation submitted to home warranty. Once everything was approved and parts ordered they cancelled my repair appointment on two separate occasions. Finally they install the new equipment and nothing changes with the AC. Have to open a recall ticket with home warranty. Military comes out and the diagnosis is that I ruined another piece of equipment during the months that I was waiting on my unit to be fixed, because I didn’t do something they never told me to do. The new repair will like cost $3,000 and after numerous calls with my home warranty decide to cancel my home warranty service as the home warranty agrees with Military Air’s diagnosis. Get a 2nd opinion to come out regarding the AC and the real issue was Military Air didn’t install the new equipment correctly. Not installing equipment correctly is a mistake that someone could make, but then on the recall inspection to not even identify this being the issue and instead try to charge me for a new piece of equipment that wasn’t even required is completely unacceptable! Short story, if you want slow, unprofessional, unskilled service with potential fraud Military Air is fine, otherwise look for AC service somewhere else.

Here is my response to the owners response of my review…
The reason I took the time to write the review is because you said I needed a new compressor. In reality, you installed the evaporator coil incorrectly as confirmed by the 2nd opinion. Another company was able to fix your mistake fairly quickly and my system works fine. I did not need to spend thousands of dollars on a new compressor as I was told by Military Air and Landmark. That is the reason I wrote the review, prior to that I was unhappy, but would not have taken the time to review.

We had a home warranty claim. Our AC quit in the middle of a typical Houston August heat wave. Even though it was after hours my request was acknowledged. Not only that the order my warranty company put through didn't go through so she went out of her way to contact the company to get the work order and scheduled us for repair the next morning. By noon the next day we had AC! I can't say enough about the exceptional consideration and care we were given. The professionalism and prompt service were both appreciated. Highly recommend!

Our work order was assigned to them on Monday because our air conditioning system was having trouble cooling. After calling repeatedly and leaving a voicemail, we still haven’t heard from them by the following Saturday. Our air conditions system is now failing on a Saturday and they’re closed. We have 4 small children that are going to have to suffer through a hot house over a weekend now because Military Air doesn’t return phone calls.

**Edit: You must not have my phone number correct because I have no missed voicemails. We didn't wait to complain a week later, we have been trying to work with the home warranty company who told us you were busy but would reach out. We were assigned another company before yours, but they cancelled the contract because they were too busy I tried calling your office and the line of busy several times.

You stated that "You have not received any calls from any home warranty companies for my name." then said "I just received the cancellation for my work order." Which one is it?

This company was sent to us via our home warranty company. If I could rate them with a negative number, I WOULD! It took over 6 weeks to install our unit. They lied multiple times to us and our warranty company about the part being picked up. They charged us for parts that were NEVER installed ( a new pad for the new unit that they told the warranty company was a mandate). We were charged $140 for a 16" piece of copper tubing to connect the new unit. They NEVER once contacted us as to why it was taking so long to obtain the part or why it was taking them so long to come out. EVERY call that was made was from us to them! They told us we would receive and itemized invoice for our out-of-pocket expenses and it was NEVER received (we had to get the itemized charges from our warranty company). Juan even admitted over the phone to me that our horrible treatment was solely because we were dealing with a warranty company. I have NEVER had such terrible service from a company! And have already informed the warranty company of their tactics. NEVER USE THEM if you value good customer service, prompt dealing, and honesty...THEY CANNOT PROVIDE ANY OF IT

Got military air AC and heating to repair my HVAC. Cody came and was very professional and explained what the problem was (limit circuit fault as the furnace was overheating). He was quick enough to ID what the problem was and repaired on the spot. Great service

Here waiting for the second time for them to show. They give 4 hour windows for coming. There’s about 10 minutes left within their window today and no one has arrived, no one has called, and no one picks up their phone. Someone by the name LORETTA DAVIS finally responded to my email and it was the worst response I have ever received. They said they are not doing tune ups at this time and to just call my warranty company to reschedule. They also made a big deal to say they came one day but no one showed up. They didn’t call me to say they arrived and my cousin didn’t hear them - honest mistake that we apologized for hence the rescheduling. Why did you reschedule me twice for a tune up then and waste my time?? Worst AC company I have ever worked with. 0/10. They should be shut down.

I was first introduced to Military Air through a home warranty call. They did a wonderful job for me. The next warranty job, on a different place, was covered by another AC company and it did not go well. I found out that the home warranty company wasn't using Military Air any longer. So I cancelled the home warranty and continued to use Military Air for all of my service calls. They have always given me excellent service and they go the extra mile to make sure that my problem is solved, every time. Military Air has always stood behind their work and I feel that the quality of their company and service is the best in Houston. I never get the "up-sell" treatment here; I get honest people doing their best work for a fair price. Once I found that, I have no need to call anyone else!