Military Air AC and Heating

I must say that most of my experiences with AC technicians Have been sketchy at best. You are always left with doubt and concern about what is actually being quoted. I was referred to Military air by a friend who mentioned his honest experience with them. I don't expect a company to be the cheapest but i do expect honesty, after all the goal is a lifetime customer. Scott and his tech thoroughly explained my issue and even went as far as taking up in the attic and showing me what the issue was with my air handler. In the end it was a fair price and i felt as if i learned something. Thanks Military Air for great service and honesty, i will definitely recommend this company.
PS. Loretta in the office is awesome!! She answered all my billing questions in timely and polite manner.

UPDATE: The company’s reply is laden with lies. I had to buy portable A/C units for my tenants due to the 15 days they were without A/C due to Military Air’s refusal to respond and lies! Deceitful Company!

One of the most unprofessional and unethical contractors I've dealt with in over 25 years as a homeowner!

My warranty company dispatched this contractor. The technician told me the entire system inside and out needed to be replaced and should be fully covered by the warranty company, but it would take a week to get the approval and parts, In the meantime, he offered to charge the system with 6 to 8 lbs of freon to get it up and running (at a cost of $125 per lb). I declined spending $750 to $1000 on refrigerant for a week. The technician told me the evaporator coil had a leak and the system was being run with low freon which caused additional strain to the compressor outside causing it to trip a safety mechanism which shut the system off to prevent damage (like a car engine being run without oil).

I was shocked to receive the denial from warranty co a week later. Specifically the claim denial was due to "the system being run without refrigerant for an extended period of time causing secondary damage". After receiving the denial, I called the technician and I spoke to him for over 40 mins to get a full explanation of problem. He said the system was not out of freon, that it had 65% of freon, and he said warranty co would not pay to replace the outdoor compressor unless it was completely broken, which it was not. He said once the evaporator coil was replaced, the compressor would be fully operational.

I called warranty co back to dispute the denial since, according to the technician's explanation and work order, any secondary damage would have been to the compressor outside and not the evaporator coil which was the source of the leak and the part responsible for any secondary damage.

Warranty co said they needed to call Military Air back for further details since they failed to provide a serial number or model information w/claim. For over 4 days, warranty co and I called Military Air and their technician over 20 times and they did not answer or return our calls! Finally warranty co reached Military Air on the 5th day, and to my complete shock they told me they were upholding the denial since Military Air NOW said the system was run with "low refrigerant" and this caused "secondary damage" to the "indoor unit as well as the outdoor unit" which is in complete disagreement with everything their technician told me. Not once did the technician mention damage to the indoor unit neither verbally, nor in the written work order or warranty submission he provided me with a copy of. However, he did mention how Military Air prioritizes their private residential customers, especially those with multiple properties (as I had) over warranty business in an obvious attempt to get me to use their services to replace the entire system once warranty co denied the claim

Also while I was waiting for the re-review of the claim, I called Military’s office to ask if they could partially charge with 2 to 3 lbs of freon to get the unit running, and they said no, it was illegal to fill if the system had more than 30% refrigerant loss. I asked why their technician would offer this service then, and they had no explanation and said, "maybe that was something the technician was offering to do on his own, on the side".

Following the denial, I had another contractor come out to take a look at the system. He was appalled at the behavior and diagnosis the Military Air technician submitted to warranty co and suggested I file a complaint against Military Air with the TDLR, agency that licenses HVAC contractors , and he offered to provide me with a sworn affidavit attesting to the condition of the system and diagnosis. I am filing the complaint with TDLR now. My contractor fixed the problem, a faulty fan motor, for $400! Stay far away from this contractor! There is nothing worse than an unethical and dishonest HVAC contractor!

Military Air was assigned to me via my home warranty. They followed up very quickly and were able to send someone to my house within 48 hours. The tech they sent (Jonathan) was great! He was very knowledgeable, friendly, and thorough. He stayed as long as it took to make sure that my heating system worked properly, which gave me peace of mind.

On Monday 3/30 I called for service on my A/C talked to a gentleman in the office who worked to get me in asap. I got appointment for the following day Tuesday 3/31. The technician came out as promised checked the unit and repaired in a matter of minutes..... as always great service from this company. BTW I live near the coast and they are out of Houston a little distance, but again always great service.

So many one star ratings. They will give you excuses for everyone of the horrible experiences that their customers have had but they are still horrible experiences. If you have a lot of money to waste and don't mind waiting forever in a house with no AC, then these are the folks for you. Our home warranty people picked this company and said they would call us but said to call them if we don't here from them in 2 or 3 days. First Red Flag. 3 days later they call and say they will be out. They come out say that it is out of freon and they will be back in 3 to 4 days. On the 4th day I call and they say they have not turned the diagnosis into the home warranty people yet. They only turn them in on Mondays. 3 more days. Then when they get a response back they will call us to schedule. We called another company and they came out the same day and the AC was working that day, We called and cancelled our request for service with Military Air. They said no problem, 2 days later I got an email from my home warranty saying that Military air ordered a Air handler, heat strips , and a drier. What happened to it only needs freon and who are these parts going to and being charged to my home warranty. Now I'm ready for Loretta's reason for each of these issues and Scott's threat of give me a call and lets settle this. I won't be using this company or any company related to it and will not be coming back to this site to read this response, so save your breath. I just hope this saves at least one other person form going through this nightmare. My response to the owners response; First off thank you for your service in the military. Next, you are delusional. This service was for my 86 year old mother with no AC. After 2 weeks of not getting the AC fixed from your company we went with someone else. Fact. The other company, Crosby Air fixed it the next day. Fact. That is all that needs to be said and all your potential customers need to know. Both companies were working with the Home Warranty. One company knew how to do it in one day.

I called to confirm my appt. left voice message and no call back. When I called again I was told that my appointment had been cancelled 1 week ago- I was not notified, neither was my insurance company. I waited on my appointment for 3 weeks only for Military Air to not advise of the change made. No communication what so ever- I took half day off work for their 1-4 pm appt. I will no longer be making business with them nor recommend.

I love this team! I call and they can basically diagnose the problem over the phone; whats even better is that I get someone out to the residence sooner than later (unlike some of the other companies)...Military Air always has great customer service, and super professional! I had an entire heating and cooling system replaced by them. They did an excellent job! I have found a company I can trust! Try them, you will not regret it! They're the best! Thanks guys!

I think there service was well, their work was adequate, and their techs were very nice. However, there are 2 things that could be improved on. One is notifying the costumer is there is a change in the schedule or calling them back when they schedule the costumer. the other is the tech should have all the tools to do a job. The tech who fixed my ac was knowledgeable of everything, but didn't have any electrical tape to wrap his connections. I had too. Granted, there might be a reason; could of been in a different truck because his was broke down, etc. But other than those 2 things, service was adequate. Just dealing with the home warranty was difficult. Do not blame the contractors for the logistics nightmare that happens with the home warranty, judge them buy the quality of work and business.

I cannot say enough positive things about this company and everyone we cAme in contact with who works for them. Our home warranty company sent them out when we found condensation in our attic, Jonathan came out and diagnosed the problem quickly and accurately. He even tuned up our AC when I mentioned I was worried our AC would break with a Newborn in the house in the heat of the summer.
Cody and Edgar came out to replace our drain pan and were knowledgeable and professional and educated us about a few things to keep our eye out for in the future. I would use this company again with or without our home warranty being involved.

Military Air has been so helpful with the process of dealing with our home warranty and getting our AC working again! The tech Jonathan was great - showed up early and kept in touch with his schedule so we weren't sitting around waiting.