Cool Care Heating and Air Conditioning

Chris was our sales advisor and project manager and he also worked on the job as well. We had some balancing and needing to address a whining noise in the system and they did everything possible to address the situation.

His team was courteous and professional.

I would highly recommend Cool Care.

Thank you.

Techs are professional, respect the customer, keep you informed, discussed system improvements and closed out concisely.

Cool Care installed two new AC units and furnaces on our house in June. They did a very professional job of installation and we have been extremely happy with the units. We have only had one minor issue come up. One of the blowers would not come on. Cool Care answered the service call promptly and had a repairman out that day. Fixed the problem in about 15 minutes(it was a loose wire from the factory). No charge under warranty. Great service and they stand by their work. I recommend them.

Cool Care replaced a 2 tons heating/cooling system in 5 hours. Staff were professional, got thing done quickly, and cleaned after the installation.

I have been using Cool Care in the last 3 years.

Chris was very honest during his first visit and have us a no-hype quote. During the installation day, Chris and his team were very professional and did an excellent job both inside the house and in the attic. The job was very professionally done. Chris is your guy for if you need a perfectionist to do your job. He does a good job perfectly and would refuse to do a cheap fix that will cost you more in the long run.

I would highly recommend Cool Care based on the service that we received. Chris was professional, courteous, and knowledgeable. We signed a service contract with him which has him coming out twice a year to inspect the systems in the house which gives me peace of mind that everything will last a long time and we can catch problems before they become huge. We also got a quote for a new system from him for when the inevitable happens and it was reasonably priced, especially considering his track record of standing by his work. I feel better knowing that Cool Care is our service provider for your A/C and heat.

Cool Care called me with a reminder for my fall check-up, which I really appreciated. Michael was friendly, courteous, competent and professional, and wore a mask and shoe covers. Couldn't ask for anything more!

Updated July 19, 2021: Cool Care has been incredibly helpful and patient while I worked through what caused a water stain on my ceiling. The roofer claimed it was an a/c problem, so Cool Care came out on three separate occasions at no charge to check what the roofer claimed was the problem. It was finally determined to be a flue vent - a roofing problem. I am beyond being just a satisfied Cool Care Customer; I'm a fan.

Update 12/16/21: Still a fan! They sent me a reminder of my upcoming semi-annual preventive trip, arrived on time, spent several hours in the attic and outside, and gave the equipment clean bills of health.

Very happy with the service we have received from the entire team at Cool Care from the office to all the techs. After having a bad experience with another company we called Cool Care to come out for a second opinion. They were very trustworthy and felt they wanted to earn a customer rather than a sale. Quick turnaround on the work performed. Thank you Chris and team!

Chris came and did a thorough inspection of our ac/heater unit on the same day we called. He has a very good and honest demeanor about him. Pricing was fair. Felt like he was working with us instead of selling us on repairs. Highly recommend them.

We had some condensation around three vents that was beginning to damage the ceilings. I had put it off for a while hoping it would get better. It didn't. I called Cool Care because I had heard good things about them plus the reviews were very good. Bobby came out the next day and explained what was going on. (No insulation around the boots and not properly sealed around vents.) He gave us a quote and said they could get it done the same day. Since our home was built in 1955 and the furnace/blower was over 15 years old, I asked what the cost would be for a new furnace/blower. He quoted what I thought to be very reasonable and explained how they would bring everything up to code. We decided to replace the furnace/blower to which Bobby scheduled for 4 days out.

Received a call from Chris the day before installation to confirm address and details. They showed up with a large crew around 8:00AM and immediately got to work. Chris oversaw the installation and was very professional and courteous. The crew cleaned everything up and left around 11:00AM.

Very impressed with Cool Care. I definitely made a great choice and I will use them again if I need some ac/heat solutions. Very good experience for my wife and me.