Cool Care Heating and Air Conditioning

Mainly, I recommend this company and their equipment. I had them completely replace my HVAC when it died in the middle of summer two years ago, and they did a great job. My guess is the tech that came to do my scheduled maintenance was new...

When I asked about our ducting he replied that it was the old ducting that came with the house, but I distinctly recall seeing the old ducts being hauled out when I had the new system put in...

As a long time Cool Care client for my primary residency I engaged them for my investment properties AC maintenance program. Super reliable, responsive and professional to the highest standards. I can only recommend Cool Care if you are having an HVAC issue or you want to avoid those issues and enroll into their maintenance program.

Used this Company for 10yrs plus and they have ALWAYS been, responsive, professional and quality of service beyond great AND affordable! Owner extremely Involved with what’s being done . Marco was my most recent tech and he aced in every way.. he’s a great add on for this company… says a lot for this company… they hire great people .

Repair visit. Responsive. Called day before. Got a call-b4 arrival as promised. Arrived in window agreed on. Issue was not simple, complex, 20 y.o. old configuration, the two were up to the task. Issue was not resolvable. Analysis required installation of test part on old compressor to get it running for testing, this was not required of the techs, but much appreciated. Will require replacement. Receive quote for replacement same-day. Highly recommended.

Best air conditioning service we have ever had! So responsible and honorable. Evaluated everything carefully and honestly. Communicated service options and everything as he was working to solve our problem. Replaced the capacitor, did a heavy purge on drain lines that were clogged, and I purchased a Care Club Maintenance Agreement to save on twice yearly checkups. The price for all of this was extremely reasonable and there was absolutely no push for me to buy. The offer was polite and clear on service I was purchasing. Our Technician, Marco, is very knowledgeable and caring, as well as professional. I definitely have found our forever service company with Cool Care Heating and A/C. Give them a call, you will get the best service at a fair price and be treated with so much respect and care.

Wow. What a FANTASTIC company to work with. We've had work done on our HVAC system by multiple companies around the area, and I have never been so satisfied. Not only was the work done professionally, Chris was VERY informative and gave me clear options of what needs to be done, and what could be done to improve our system. Not once did I feel like I was being upsold. I ended up signing up and joining their COOL CARE CLUB and looking forward to going to them for all of our HVAC needs. Thank you Chris and Will. Fantastic job!

We recently purchased a home, and our initial call to Cool Care was simply to give us an inspection of the system. Chris came out and gave everything the once over and found the while the equipment itself was new, the installers re-used the original ductwork and drain lines. The problem was that in order to do so, the equipment was installed so that the maintenance access panels were not easily reached, and some of the ductwork should have been replaced as it was deteriorated, crushed, or in one case, not even hooked up. He showed us pictures of everything, and after seeing everything and hearing his assessment, we came to the conclusion that we'd be better off pulling everything out and starting over before Chris even said anything.

He was up front with us and said that this was a major undertaking, but the system would work much more effectively, because the coils were not receiving adequate airflow from the supply duct to properly dry the air, and the vent ducts would be able to actually deliver the air. Likewise, they would replace the drain lines and install them to correct the fact that the way they were connected created a backflow/overflow problem. The ducts were very old and probably needed to be replaced purely on that alone, but we decided that we would prefer to go ahead and get new ducts and do the job right.

Chris said that he would need to cut holes in the drywall to access certain areas that were easily reachable during construction but not so easy now, but that he would only go as far as we allowed him to. We let him go as far as he needed in order to replace as much of the duct as was necessary, and it's a good thing, too, because his team discovered multiple sections that were kinked or had somehow been destroyed, resulting in severely restricted airflow.

His team showed up earlier than I expected and spent that time unloading the materials and staging them for installation. They put down heavy canvas mats to protect the floors and stairs and swept up everything as the day went by to keep the random bits of old duct and insulation from building up. They were very careful to cut holes only as big as they needed to do the work, and they set them aside so that a sheetrock repairman could re-use them to patch it up.

There were a few instances where Chris would come up on a possible issue, and he would be very straightforward with us as to what the problem was, why it was a problem and to what extent, make some recommendations, but in the end, he would tell us that he would do whatever we decided to do whether it was fix it or just put it back together. There was never any upsell pressure like you can get from those larger companies.

With his help, we actually made some changes that resulted in getting significantly better airflow in one area of the house that was getting barely any prior to the work. When they finished putting everything back together and cleaned up, I didn't need to be told that they were testing the system, because I could feel the house get cold and then warm.

I am glad that I have found Cool Care, because they do care about making their customers happy and satisfied with the work. In order to help bring the cost down, I did purchase their service plan, which gave me discounts as well as paid for itself and then some on this job alone. The following day, Marco came by to perform the heating inspection and test as part of the service plan. It was no surprise that he found everything was in perfect order. All of Cool Care's employees were very professional and friendly. I cannot recommend them highly enough.

So disappointed. They were recommended to me but I called to price a damper and they want $89 to come look at it. I already know the problem but they wouldn’t even give me a ballpark number.

Had the best experience with Cool Care when our a/c went out in the middle of the night. Chris was here the next afternoon and had it up and running way better than before. He went over and beyond my expectations. We are happy customers and recommend highly!

I am so glad I called Cool Care. Michael was awesome! Unlike technicians from other companies whose job is also to sell new systems, Michael focused on getting my old compressor to actually work better (which he did). Other companies would rather not fix your old system just so they can try to sell you new equipment at inflated prices. Cool Care doesn’t do that. If you want service you can trust, call these guys.