1st Choice Air Solutions
Amenities
- Wheelchair accessible restroom
- Wheelchair accessible seating
- Onsite services
1st Choice Air Solutions Reviews - 100
4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
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Forrest S
I do not recommend this company. Bobby, the service manager, and the tech that tried to railroad my wife were both at my house for a follow up to the debacle that was the initial service call - and they were not honest or humble (or very professional in the end) in my dealings with them.
Initially, the company sent a young and inexperienced apprentice and a trainee to troubleshoot my AC issue, who just happened to (snap) diagnose it as one of the most costly fixes (zone control board)...and after he replaced it (with a different and more expensive and unnecessary model without telling us this), suddenly a breaker was bad too (which was not bad before they came).
Turns out that the company charges a fixed price of $328 for this breaker that you can buy retail online for about $60-70...
Bobby told me that the company sets these prices and it is what it is, deal with it (I'm paraphrasing, but not much). And they couldn't understand why I didn't trust them...this is after the tech told my wife on the initial service call that the zone control board was around $1,500, and then came with a quote for $700-something to replace it.
BTW: The zone control board we need is $100 on Amazon...$600+ for markup and a 15 min install? Unacceptable. Dishonest.
Also: the tech tried to charge us over $120 to "rewire mis-wired thermostat", for moving the heat conductor (white wire) from "w" to "w2"...we do not have a two stage system. So...$120 to mis-wire a correctly wired thermostat that was working for a year since we bought the house (and who knows how long before that) as it was. Later the tech said it may have worked that way, but it's still wrong...so we were charged $120 for his opinion about another way that will work...to fix a non-issue.
After all is said and done, I'm out $99 for the service fee, and still no closer to having my AC repaired. Likely farther.
By the way, the breaker is fine. I turned it on when I got home and its holding and it gets voltage through it. So they tried to charge me $328 for a bogus repair.
Kenneth Pearce
Abiel performed our 3rd bi-annual checkup on our system. All technicians have been professional, friendly, and courteous. I recommend this company. Our unit went out a year and a half ago when it was very cold. From the initial service call to the installation of the new system took less than a day. The owner came by just to introduce himself to us when the install was complete. Very professional and trustworthy company.
Dave OBrien
Robby came back out to install our new coil. Super fast service and repair! He is extremely knowledgeable and always communicates very well.
Great job!!!!! Thank you!
Robby came out to verify a leak in our ac coil and quote us pricing for a replacement coil. He was very knowledgeable and explained everything very well. Thank you for your service and for taking care of us today!
Jeremy B (NinjaCmder)
Robby Dollar was by far the best tech we have had work on our new house! He found so many different areas that the builder shortcut and helped us have the evidence to file our warranty properly.
Mark Force
Robby Dollar was amazing. Not only did he quickly diagnose my problem (fuse touching misplaced aluminum insulation), but he quickly fixed it and assured it wouldn't be a problem in the future. He laid out several options for maintenance plans in the future. There was no pressure at all in his presentation, only useful information. I did end up taking advantage of their service plan.
Robby was on time and very friendly. I don't want anyone coming out besides him. He is the real deal! 6/5 stars. We are blowing icicles one again!
Betty Clark
Patrick snd Michael did a super job! Very professional and informative and helpful. I am so relieved i found these guys! They took care of the AC issues and were very thorough.
Amanda Hein
So far I'm very pleased with the responsiveness of this company. The office called me with frequent status updates on when to expect the technician. Robby came out and was very thorough and professional.
Darrell Halk
Michael Caldwell came out to service my unit today. He was very knowledgable, friendly, helpful and gave great advice. The appointment reservation system and notification process was super easy and helped me know exactly when to expect him to arrive. The service was so good I signed up for their consistent maintenance program to better care for my unit.
Lindsay Baumann
Overall great experience! Made a call mid-morning and Patrick was so great to work with later that same day. Having just moved into our home, he identified that our 2018 HVAC system was never fully stocked with coolant. He was able to address the issue, walked us through our HVAC system, recommendations for routine care, and educated us on best practices. He was a very polite, friendly, and confident specialist who was on time and fairly priced. Within hours our A/C was noticeably more responsive and we give Patrick the credit. We plan on using 1st Choice Air Solutions again with a by-name for Patrick, and recommend he/them to anyone with HVAC needs!
Marty Crawford
Robby came out today and ran maintenance on our units. He advised me to add some safety features to our system ,which I did. Robby set me up on a Maintenance Plan, so now he will keep my units preforming correctly and I don’t have to remember to call.
Thanks Robby and 1st Choice!