PRIME AC AND HEAT

Great small business. Jorge has always been punctual and fast. They installed my AC next day. And both of my units needed servicing within a year. Both times, he came out within a couple hours of calling. Really glad to have cold air! Thanks guys!

Edit: two years after the install, I inspected my attic. Old ductwork, boxes from the install, and other trash was left up there. Now I have to spend my Saturday cleaning up after them.

Edit: Jorge called me soon after I changed my review. He came over in an hour and cleaned up not only the old ductwork, but also all the other junk from previous owners and installers that worked up in the attic. Mind you, this was on a Saturday. I can't say how much I appreciate him responding to my discontent and going way above and beyond to restore the company's integrity. I absolutely recommend Prime AC and Heat for your HVAC needs.

Installed brand new A/C unit by Jorge, he is very professional and responsive, had a blockage issue after the installation, called them and they came right away to fix it. Great customer service and the a/c works great.

We had an emergency situation with my elderly in-law's AC going out when DFW was experiencing high temps of 100-105 degrees. I called 2-3 companies before Prime AC and they all told me would be 48 hours before they could come out. I began to worry my in-laws would be in trouble or we'd have to move them to a hotel, but Prime came out with 2-3 hours and fixed the problem. We are now switching all our HVAC needs to Prime and will never use another company again. A++++. Technician was great also.

Very professional and punctual. Very impressed with Jorge. He had us up and cooling quickly. Highly recommend this company. Quality customer service!

We can't say enough good things about Prime AC. You really do get what you pay for when it comes to HVAC services. In August of 2018, our 20 year old Trane unit died. We sort of blindly looked around for another Trane dealer and we found Prime and boy are we glad. On the first visit, Jorge went above and beyond to diagnose a problem that involved crawling under our house and finding an electrical short that had caused our unit to fail. He spent about an hour with us going over our options for new units and we never felt pressured into a higher priced package. Because they couldn't install same day, they brought us some window units to keep our son's room cool and they came back the next day to install. They also put in a new duct in our back room and laid down new insulation. So, right off the bat we were impressed. Then in the winter of 2019, our thermostat went out, and Jorge came out the next day to replace it, completely covered under warranty. In 2020, due to some overzealous DIY maintenance, we needed an electrical panel replaced on our unit. Once again, Jorge to the rescue. He very kindly explained the issue and then replaced it on a Saturday and gave us a deal on the repair (even though it was our fault). They really are the good guys. Just recently, we had to replace our thermostat again due to an unknown failure (this is more a "internet of things" issue than a Prime AC issue, because our unit requires a smart thermostat and the LCD screen kept failing). Once again, less than 24 hours after I called it in, Jorge was at our house replacing it.

They come when they say they will. They give accurate and reasonable estimates. They are kind, respectful, trustworthy and overall worth every penny we spent. My introvert wife has never felt uncomfortable with any one from Prime AC in the house when she's there alone with the kids. We are happy to refer friends and family to them any time a recommendation is asked for. Don't just look for the cheapest service, it's not worth it in the long run.

They were on time and diagnosed everything. Cleaned out units and checked all the levels and was very professional.

This is the second time we have had the opportunity to use Jorge and his team!!! Last year we replaced our outdoor unit knowing we would eventually have to upgrade our indoor system. This team came within 24 hours, got us all set up and answered my million questions I had! Best service!!

One of the best companies I’ve ever dealt with.. Had an emergency a/c service call after hours in this 100+ degree heat. Turned out to be a minor issue and Jorge said no charge .. I’m a customer for life now .. Thank you

This is my first time to ever post a review for any company. But, I must now. Prime has been beyond even being believed! I first called Prime about a year ago, with a furnace vent that had been left damaged and disconnected by my previous Heat A/C company. Jorge came out the same day I called, repaired and connected the vent and would not even charge me for his service! The other company wanted $150! And just yesterday, I had to again call in with a compressor issue. Jorge came the next day, fully checked my problem with the utmost courtesy, knowledge and professionalism-- and again, he did so without even a fee for his service!

My business will most certainly be with Prime, so impressed with their service and top notch professionalism. If you are searching for a number 1 company, I suggest you can stop here, and give Jorge and his company a call!

Jorge Bacallao and Marco Andrade always do a great job. Please see that they receive what they deserve. Their service is why I keep calling on Prime.